Activation

[Ahmadzadeh]

Hi, I just tried to activate my sim card and transfer my number, but it was an error. The error code is: 837

[softech]

@Ahmadzadeh Glad it works.  Welcome to PM.  Enjoy the savings!

[Ahmadzadeh]

Thank you guys. Problem solved. The account number was the problem.

[esjliv]

@Ahmadzadeh 

Did you pass the payment section within the activation process?

If so, insert the SIM and see if you have any services.

IF you have not past that section, try to click this link to use the: Public Mobile Online Activation Assistance

If your card did get charged and you are wondering if activation took place, contact CSA.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Timer]

@Ahmadzadeh 

yes your account number for old provider,

Dial *#06# to see. your device IMEI. to you will enter it at activate website,

[Ahmadzadeh]

What is account number from old provider? I entered the sim card number.

[softech · Accepted solution]

@Ahmadzadeh   

Before you try to reactivate.  Wait 30 mins, then check your credit card to see if PM has charged, you, likely not

Once confirm PM didn't charge you , you can try again.  When you submit for porting request, did you enter IMEI number?  If you did, please enter the account number from our previous provider instead.  That could resolve your problem. 

Also, you might want to open a Incognito mode browser to try your next attempt

[Timer]

@Ahmadzadeh 

don't activate again, if your credit card take charges then contact to support team by CS_Agent 

use browser from computer, clear cache and cookies and use one page inPrivate mode,