@blacouture wrote:
I activated my sim card yesterday, online. I then got a SMS message from my existing carrier and I replied yes I wanted to port my existing number over to the new carrier. I then put the sim card in my phone and turned it on. The screen says the network is locked and asked me to put a network unlock pin. My phone is not locked, is that what its actually saying. It tried the 4 digit pin I created , no luck there
@blacouture
SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.
Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk
"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you.
If you enter this incorrectly too many times, you'll get the error message above.
“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.
The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.
- If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
- Once the PUK is recovered and validated, you will be asked to choose a new PIN.
- Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
- Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.
