Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello: I am traveling in the US. My current plan is set up for autopay. 10 days ago I purchase a US roaming package. I attempted to renew tha package yesterday. I thought I had. Today my phone stopped working. I called 611 and attempted to add ...
I am new to Public Mobile and did not see this on the thread yet. I looked at my profile and it said I have used a little bit of my cellular data although I have it turned off for each app individually and for the phone over all (separate setting) on...
I'm on the $25 unlimited Canada wide talk plan, when I try to call out, I get a recorded message that I have used all my minutes. Anyone else have this experience?
I bought an iPhone SE recently from the Apple store and it seems to be unlocked. It says there is no SIM lock. Currently using it on Koodo network. Will it be compatible with the public mobile network? Planning to get both data and calling/text plan....
Great post. I suspend my account for 90 days. I'm on auto pay. I logged in and reactivated. Since I was out of country I checked my messages and could not get through. Could not log in either. Found out my account was suspended. I have tried several ...
Hi. I had saved my sim card for when i get my new phone. Unfortunately received new phone but lost activated sim card. I jusy ordered one today. Can i ask a moderator to delete the sim card so that when i do receive the sim card its easier to just ...
I had to get a new phone and new SIM card cause I lost my old phone. I was able to transfer my existing plan to my new phone the same day. My calling and texting work but my data does not work and I could not contact anyone the last 4 days cause of t...
For some reason the payment has not been taken and it won't let me reactivate the account. It says Auto Pay is enabled, but it seems to be having a problem with the card. It won't let me delete and re-add the card either. I am not having problems ...
Hi! so I am currently not in Canada right now but I will travel soon and I dont have a canada phone number and it need it for ArriveCAN. I saw that public mobile has the option to buy sim card online and if I purchase it before going to canada will ...
Hi,My credit card has exipred and I need to update my AutoPay info to set the new CC Expiry Date. I started by removing my AutoPay. But when I tried to add it back, the system used the old info and sis not let me update the new expiry date. What d...
Hi! Is it possible to add amounts to my funds for payment via Paypal Xoom service? I don't have a credit card for paying for my plan and can only pay via Paypal/ Recharge.com. Also, how do the payment vouchers available at the grocery stores work?
I input my old SIM card into a new phone back in January. Since then I have not been able to receive calls from my kids school or any government health agencies/hospitals. When they call they get a message that my phone number is out of service. Any ...
Hi so my auto payment card just got expired today and to night I tried to renew my account phone number xxxxxxxxxxxxxxxxxxxxSo I put more then enough money in to my account now and trying to reactivate the account but still telling me the account is ...
Can’t receive phone calls Me and my wife just recently changed to a public mobile our phones are not working we get phone calls sporadically when people have been trying to reach us for days and I need my phone for my job and the long week and is fin...
I have 2 new public sim card, I wanted to pot my lucky mobile number to public mobile, keep getting (oops looks like something went wrong when activating your account. Error Code:831,820
Hey so I’ve been trying to port to koodo and they told me I needed to contact public mobile. and wen I did I was told to talk to koodo. So i did and now they have told me to contact public mobile again I am jus gettin sent back and forth and it’s sup...
Hello, I was a customer of Public Mobile for less than 3 weeks starting March 6th of this year. However, I was experiencing a lot of issues so I switched back to my former provider. I noticed my credit card is still being charged by Public Mobile. T...
