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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Ina1

I need to call Venezuela and I added a plan for long distance but it does not work can help me.

Had to top up twice this month because 8 Gb data plan is all used up but my phone says I only used 3

Purchased the sim card two months ago so far 50$ plan for 8gb but it's asking for the payment for the 20th to be in the account again after we paid last month's on time and the month before it's making me purchase more data if I want online so why is...

Resolved! I didn't sign up!

I've recevice an email thanking me for sigingin up to this service when i did no such thing. Someone is using my email address fraudulently so I want the account cancelled.

sim card problem

About a month ago my phore stopped working - a sim card problem - I removed my sim card and reinserted [the phone was immediately active. When my bill came in I was charged 16.95 for a sim card. I did nit buy a sim card. I want a credit for thatcharg...

Resolved! I can't choose my city (Terrebonne, QC) when activating my account.

I can't choose my city (Terrebonne, QC) when activating my account. I have to choose which city I live in but Terrebonne is not within the choices, what should I do?

611 msg

Set up account on July 2 now 611 msg. Account was supposed to continue with auto pay on visa. Not happening. Why?

How to find my account number

Resolved! $1 bonus reward after activation

can I get a dollar reward to my nephew who got me the public mobile sim card last month when I activated my account? ThanksGrant

Resolved! Ability to delete multiple Private Messages in Inbox/Sent folders

Hi All,I see there are tick boxes next to our Inbox and Sent Messages, but when you tick multiple boxes I was wondering if there is a way to "Delete All Selected" option somewhere that I do not know of? Or, is the only way to delete these messages is...

Refund

Hi, i would like to know how to get a refund, since i paid for a service that i never got. I transfered my Koodo number to Public Mobile and it is 2 days later and i dont have my line yet. Its not a sim card issue nor a phone issue. Its the transfer ...

Porting Number

Hi, I went through the chatbot and it opened up a ticket for me. It was asking for my phone number I wanted ported over along with my current providers account number. Then it skips down asking for the SIM card number. Do you want the sim card for...

Account suspended for no reason

Hi I'm on autopay, My balance due is 0I turned on and off my phone,I contacted a moderator for support (not helpful). My account has been suspended for +24h now. What can I do? Beside switching to an other operator. Thanks

Resolved! Everytime my plan renews, my phone needs rebooting

Wondering if anyone can helpI have autopay set up and in spite of this, everytime my plan is renewed, my calls, texts and data stop working and I have to restart my phone and then wait a while for them to start working again.Is this normal? Is this j...

Resolved! Invalid Sim but not acitvated

Trying to set up my wife for a new accountGot to the end of the setup and waiting for it to activate but then get an error.So I had to go back to beginning of setup and now when I put in my sim card number it says it's invalid.Clear cache and history...

help

i just had my phone hooked up and went into the text messege options i changed the number that was there to my number and now my phone wont work for texts

Activation

The representative of Public Mobile wrote down my user name on the form. The website rejected the user name. Certain characters like periods, @ and others are not accepted. I wrote a different user name and it may have worked. I don't know. ...

Resolved! Public Mobile response to Shaw Mobile free service?

Since Shaw has announced the free plan with unlimited minutes and texting across Canada for Shaw customers(FYI 1GB of data is $10 for full LTE data and any unused data is automatically transfered to the next month). What is Telus/PM response? Why sho...

Resolved! Change number after 1 month

Hi, I would like to know whether it's possible to change my number after using it for a month? I would like to change it to an older number that I was having.

Resolved! Why are all my messages being sent as MMS?

So I'm in a group chat with 2 other people. I didn't start the chat. One of the other persons did. However, all my messages being sent are sent as MMS. The moment I click into the text field and enter a character, the message defaults to MMS. I ...

Resolved! Just noticed all my MMS messages are also being sent to another number?

Hi, anyone else notice this. I just noticed it when I looked at my usage history. It appears every MMS message I send is also being sent to this number 647-712-####. Anyone can provide some insight? Thanks.

Resolved! Incoming Call charges

I have searched the website for a specific PUBLIC statement that incoming international calls are FREE! Unable to find a simple answer to what must be such a common question. Some replies to posts say that such calls are free, but I don't see any su...

Resolved! Public Mobile vs Telus Network

Do Public Mobile customers get an inferior network quality comparing to Telus/Kodoo customers?

Resolved! Make an update to ensure uninterrupted service

I received a text today telling me to login to my account to "Make an update to ensure uninterrupted service". I logged in but couldn't find anything to update. Anything I need to do?

Resolved! Checking Your Usage

Hi, I am new to the community and wanted to know how I can check my call, text and data usage? Hope someone can help guide me. Thanks!

Resolved! add ons

if i add 5 dollar add on thats canada wide long distance is it only for long distance our can i call local too

Resolved! Calling not working

I can make calls and texts but I cannot get calls or texts. Please help me anyone!?

Totally frustrated with setup process

Step 2 asked me to either select a new number or port an existing number. Based on the advice from community/help articles, I first selected the 'select a new number' option, with the plan that I would change my number and port my number from Bell, H...

New number

Resolved! New number

Hi there, I selected my new number, I can make phone calls out however when my wife calls my new number it doesn't call my phone, it calls someone else and a stranger picks up. Please help

Resolved! Flash sale :)

Hiya everyone I hope you are enjoying the nice weather anyways today I noticed there was a flash sale 0 for 3o days after activating new SIM card I did activate a new card and choose a plan I was billed the amount after I activated lol I thought this...

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