Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, My account has been suspended even though I'm on autopay. I checked my bank account online, and it shows I was charged. On the Public Mobile website it says to disregard the message if I'm on autpopay, so when can I expect my service to resume? O...
Hi there,So I tried to activate my SIM online. After putting my banking info in the last step it gave me an error message. After that I have been trying to do the whole process again but it doesn't work for me. I have used every possible solution by ...
This is a pain in the ads. Where is my **bleep** Service? I paid my **bleep** bill.
The message says my plan has been deactivated for non payment but my payment went thru on the 17th of March from my transaction history
So I have have been using PM for two days now and have been having a new to this phone issue with text messaging. I will be unable to send any texts my program ( messages) tells me that there is " no sms connection" it shows an icon of a cloud with a...
Hi, if i order your sim card can i use on a iphone 6?
I am on the $20 province wide plan and I can no longer recieve incoming calls. Any one who calls me gets the voice mail. I tried to log in online on my self serve and it wont let me log in either, i tried reseting the password it will just say your e...
My sister has self serve but she is not able to get into it. She has forgotten the password and doesn't remember security questions or answers to them. She has emailed you before about this. She needs to reset the password. Can you send answer to how...
I was given this error when trying to port my old rogers number over. "We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a new number.- Contact the Publ...
I recieved a text when I switched my SIM to go to the website and click Contact us and complete the SIM & Activation online form....Where is the Contact us link? I cannot find it on the website.
I've been a loyal Public Mobile client since September 24,2018. I have been sending friends their way for quiet some time now. And I'm a very satisfied client. Thing is,Feb,22,i topped up and by,i'd say like,under a weel later,i had no data left.I ha...
Hello today i chnaged my plan from a 45$ plan to a 25$ plan witch imclude ulimited call across canada , unlimitied international text and 500mb data +500mb data if autopay activated. Now the thing is that my phone or text are not working but my data ...
J'aimerais garder mon ancien numéro mais je n'arrive pas à compléter cette étape
Hello, Newly activated account. For some reason I'm unable to send SMS messages. I've got Galaxy S7 Edge, latest software updates. Upon checking Message Center, it says Not Set and the button is grayed out for me to change. Is there a way to fix this...
Hi!Two questions:1.I have the $30/month plan and I thought it inluded sending pictures by text,...but pictures don't go through...any thoughts on why2.Also wondering how I can add US calling onto my plan for only one call I need to make this coming M...
I'm trying to port a number from Koodo and it told me to choose a number first and then it would let me switch it after by talking to support. I can't seem to find the email for support or anything so I'm just looking for help on how to get my number...
I have activate my sim card online. Put it into my phone and it has asked for the code. Put the code in and it was rejecte 9 times now
Hello,I'm new to PM, and I'm just curious about how often they have promos or specials?
Is there a way to see the caller ID of callers who get transferred to voicemail (in usage history)? It shows my number as the originating number, and then the voicemail number as the destination. How can I tell the difference between me checking VM...
i paid an option of 10$ for 10 days and i can't call
Will PM automatically use my credits to pay for my monthly plan or is there any way I can save them up and pay with my credit card instead?
I just activated my account and ported my number over from my old provider. I'm able to send texts and make calls just fine but I can't receive anything at all.
My account is active; also my phone is compatible with Public Mobile (iphone x) but still showing netwrok not available, please help!!
Hi, Tried to activate an account the other day and right at the end, it failed with a system error and told me to try again. The system did not setup my account at all, so I can't log in to see anything. Today the SIM card is being called Invalid wh...
855 4782542 and select "resolve an issue" option, there is no such option! I was asked to provide the reseller's name but who and where do I provide this information? Thanks.
All other services seem to work except receiving phonecalls - when calling my number it goes automatically to my previous Rogers voicemail. Data, text messages and outgoing calls are no problem at all. I'm on a Samsung S8. I've turned off the phone a...
Hello Public Mobile Assosiate, i had moved last last month to Public during the time the following promotion was offered. $10 off for six months. I had registered at the time three lines to the $30 plan unlimited Canada wife calling, international te...
I read in some thread (not sure where) that "answering a call" doesn't use minutes.Is this correct?
@CS_Agent please help! I activated my account yesterday, chose & paid for $40 plan but it's showing $15 plan on my account. I'm going to run out of minutes. I've sent 2 private messages with no response. Help!
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