Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I added $20 to my account from my credit card on file and tried to purchase the 10 day talk and text option. I did not receive confirmation and the $20 is still in my account. What is happening?!!
Hi,I purchase 400min international but I can’t Call?
Hello beautiful people , Just want to know if I purchase a U.S. Roaming add-on will it automatically take the place of my regular data? So would I keep my regular data option on or off for it to work? I've never purchased U.S. Roaming or data abroad ...
I currently returned to Canada from the US and I'm unable to receive text messages. Any suggestions? Thanks,Lorne
Can I add another cell phone to my account or do I have to make a seperate account for each phone ?
Has anyone actually used the Samsung A50 with Public Mobile? I see some people suggesting it should be fine but I just bought it and might return it to the store to get one listed on the site to be safe.
Tried adding +1 to the number, but call still doesn't go through. Need help. Thanks.
Today, during a fairly lengthy phone call, I was worried about my minutes so I went on-line and purchased another 500 minutes. As far as I can tell, this Add-On has still not shown up on my account after about 5 hours. How long does it normally take ...
Hi guys/ mods, Good afternoon. I recently bought a public mobile SIM card. I am able to place call with my number, but when someone calls me , it goes to another number which has the same number. I’m confused. Can someone please help me? RegardsSha...
Hi Community, I have a $111 for 90 days plan, and usually, I would have to pay around $100 each month due to the rewards I have on my account. This time, I noticed that my Payment for Next Cycle value is quite high and I also have some available fund...
Hi, I got an international add-on for 10 days for $20 which did not work even on 1 single day. I tried calling a US number from Canada and also tried calling and using the data from the US but to no luck. Please advise on how I can take actions on th...
Hi.I bought a "instant top-up" in a store on Friday afternoon (I have the ticket) and still today (Sunday) I have not seen the balance increase. I think that it is not normal. What I can do?Thanks.
I started my plan a couple days ago and I can make phone calls and do imessage but i can't go on the internet or use other apps that use data.I have a Japanese iphone SE.
I am on a 50-minute plan and I had no minutes left. I topped-up my account, the balance is now 15$, but I still cannot place or receive calls. I tried to send a ticket but SIMon is so useless I could not even describe the problem - it just said "we h...
My old service with Virgin mobile was absolute garbage, so I switched to public mobile for a cheaper plan (with more data!!) and now I don’t received incoming calls. WTF.
Morning guys,I have a problem on Register credit card for AutoPayment, no matter which card i register(RBC or CapitalOne)It shows me: I called those banks already, they are OK .Can anyone help me ?
I opened an account with PM last on Sept 13. In the process of porting a landline but want a new cell phone number instead because I am unable to use my cell phone to make or receive calls. Is this possible and how is it done ? thanks very much, ap...
I am planning on activating a new PM sim card and signing up with PM. I have an iphone 6s that is locked to Telus. It will work with a koodo sim card. Will it work with a PM sim card or will I have to unlock first.
im able to send txt however im not receving any. help please!
Used up minutes within month on my $15 month plan. Had over $23 somethiing credit in account. Texted me there was just 10 minutes on my account left. Rushed to store put iin $10then next day all my texting stops, no voice mail and phoning in my own t...
i am trying to add or replace my current auto payment card to another bank card
I got the bonus "one time "1gb. Is this a permanent bonus addon that will be given each month and stays with the lifetime of my chosen plan? Or is this a one time 1gb thing that once I use it, its gone forever. That's all I want to know, thanks.
Is there any data plans more than 8gbs? I was away last month and had to add 3 gbs costing $30 each time. Don’t like spending $135 a month for the extra data. Or is there any better add-one?
I got a bonus gb last week and my billing cycle is done this week and I haven’t used all my original data so I was wondering if that bonus gb will carry over to my next months service?
I have a Samsung A8 (2018). I don't have data on my plan. I searched through the forum and set up a new APN for MMS only in the hopes of removing the nag notification to sign into network. The settings are correct as found many times in these forum...
At new cycle my data wasn’t renewed. Next day after the payment I receive that message. a week later I’m out of data 5gb, which is impossible. I look through the data usage history and it’s 2 gb max used for today’s date. I need moderator’s help.
its almost a month i cant acess my account. old password did not work, I reset successfully the self serve password but it did not work as well, I have been trying but nothing seems to work out.
My plan expired... I decided rather than to renew the same i would downgrade to a cheaper plan -which i did- however now, the money was taken from my banck account and public shows it did not go through but it shows on my banck account public was pai...
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