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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 75076 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 76161 Views
  • 181 replies
  • 32 Bravos

Resolved! what is a phone call ?

What is a phone call on PM ?  I'm getting minutes where i never had minutes with previous company .  What is a mb of data ?  One  usage chart on my account shows  one number that is about twice as  much as  the other useage chart adds up to  and my p...

barndoor by • Model Citizen / Citoyen Modèle
  • 5997 Views
  • 17 replies
  • 0 Bravos

Resolved! unlocking code

I have been given two separate unlocking codes, from Rogers,  for a Samsung Galaxy 7. Both were unsuccessful. Time to give up and move to another phone?

Alex0824Chan by • Good Citizen / Bon Citoyen
  • 4988 Views
  • 15 replies
  • 0 Bravos

Card management

I have to change my card information but when I do it tells me the card provider has declined the payment (or something like that).  I have called Capital One and they can see I registered the card (twice actually) and that I tried to put it in Publi...

Shery by • Great Neighbour / Super Voisin
  • 915 Views
  • 2 replies
  • 0 Bravos

Resolved! Add On

I just added the US talk text 10 days.  When will it be activated

Pokey by • Good Citizen / Bon Citoyen
  • 2733 Views
  • 11 replies
  • 0 Bravos

Billing

I have all my Credit card infor in, so just making sure that it will automatically come off my bank account?? 

FrancesSmith by • Great Neighbour / Super Voisin
  • 1477 Views
  • 6 replies
  • 0 Bravos

Resolved! Billing

Do i get a bill emailed to me every month?

FrancesSmith by • Great Neighbour / Super Voisin
  • 2672 Views
  • 11 replies
  • 0 Bravos

Confusing messaging on new promos and plans

Does anyone else find these promos and plan a little confusing? I thought pm had eliminated the $45/6gb plan? Who in their right mind would pay the "non-sale" price of $50 for it? The lack of any terms and conditions for the 1gb of plan data promotio...

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no talk available

I have access to my mothers cell phone account and it wont take calls  says no talk available? account is up to date and paid 

kakie by • Good Citizen / Bon Citoyen
  • 3463 Views
  • 14 replies
  • 1 Bravos

Phone Number Recovery

Hello Mobile Community!recently my account got closed so I lost my number and everything attached to it!So now I am here asking is there a possibility to recover my previous public mobile number?Thanks in advance all, hopefully i can get it back.*edi...

Forsaken by • Great Neighbour / Super Voisin
  • 2107 Views
  • 6 replies
  • 1 Bravos

How to contribute to the Community

I've found an excellent free app that improves the basic Voicemail - provides voice to text + receives messages when your phone is turned off and would like to tell the community.

Plan expired?

I received a text today saying I had only 10 minutes remaining on my plan. Which made no sense. I'm set up for auto-renewal AND the renewal date is set for tomorrow. AND I'm sitting on over 1600 minutes of available time. Had no time to investigate a...

rgutter by • Good Citizen / Bon Citoyen
  • 3090 Views
  • 11 replies
  • 1 Bravos

Resolved! Voicemail from different country

Hi, I am going on trip to different country. How can I check my voicemail online and can I extend my limit so I can know when who tried to call me during my travel??

Buddy44 by • Great Neighbour / Super Voisin
  • 4977 Views
  • 9 replies
  • 0 Bravos

Resolved! Re: auto pay plan change = no outgoing calls

Cannot make any outgoing calls with this plan. I'm on my first month and it's telling me I'm out of minutes and I haven't used but 10 minutes on the plan. I have 100. What is going on? Also, when you call 611 you can't speak to a rep it's only self-s...

jvilleneuve61 by • Great Neighbour / Super Voisin
  • 1694 Views
  • 4 replies
  • 0 Bravos

2 seperate convos

Hello new here,So it only happens when MY boyfriend texts me..But it'll show up as 2 diffrent conversations but from the same number... Does that make sense? So were having a conversation but some of his texts will start as a new convo even tho its t...

Woke_AF3 by • Good Citizen / Bon Citoyen
  • 3168 Views
  • 13 replies
  • 0 Bravos

Resolved! Re: Is there any way to speak to a human at Public Mobile?

There was 36.50 taken off of my card on april 28. That I did not authorize and would like it back on my card xxxx, Richard xx. And do not take it off again I am having the card shut off you will not be able to do it again refund my money  Edit by mim...

Rrichard7 by • Great Neighbour / Super Voisin
  • 1160 Views
  • 3 replies
  • 0 Bravos