Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,i am a new customer and I just got this a week ago and got a message saying data overused but I think I did not use all my data.. please let me know where can I check my usage. Thank!
I was wondering if you get the 2% cash back from Tangerine mastercard under the recurring payment category. Anyone can confirm this? Thanks
Hi Community! For some reason, I'm unable to activate my account. I get this: "This activation request failed. Please contact Public Moblie for help. I've checked the credit card information, tried everything -- who exactly should I contact? Can any...
Hello!someone can help me activate my auto pay, every time I try is not working, said message error.
I don't know what to do. I have been trying to contact a PERSON (NOT A BOT) but there doesn't appear to be anyone. I was just charged $60 for 100 talk time mins. No data or anything inc. I would love this problem solved. who do I even contact?there i...
I tried to pay my bill but my card was decline eventhough i have enough funds in my account.
Left PM over 1.5 years ago, old profile is empty but attached to the same email address. Can't start a new plan. Keep getting "Oh no! It looks like something went wrong" msg. Bought SIM for 5GB add-on promo but couldn't add a plan. Tried to update p...
Help please! My phone number is very important to keep but I found a better plan at freedom moblie.
I've ordered a sim card last week. (7 days ago) according to my confirmation email and viewing the order from there. It hasn't even shipped yet.Can I get some assistance please.
Hi there, Public Mobile I keep having to buy extra data on top of my 8GB plan, as I travel for work and am often where there is no WiFi to supplement. I've tried throttling back my background refreshes, etc., all to no avail.Is there any plan afoot ...
HI, I am trying to be patient but my issues have gone UNADDRESSED since Sunday. My phone which has been ported to Public doesn't work because activation failed at the Kiosk as well as online (even though my debit and credit card both got charged seve...
I had to make a new account to make this topic, but how can I reset my password? I don't remember how else I could've typed my answer
Hi I am not getting data on my $25 plan from last 2 month. Did everything, changed APN settings on IPhone 6.,reset settings nothing working.When I exchanged SIm with my wife (same plan)data is working for her son and not for me in her phone. Please h...
I already used up my data. Is it possible to renew ealier than my cycle? Thank you.
Trying to register a New Sim for something, But Invalid Sim
HiI tried ordering two sim cards and I got an error that the zip code do not match. I checked it and tried ordering it again. I got the same error message. Yet it is showing the transaction completed on my visa statement.But I did not get an confirma...
I have a 2018 Range Rover Evoque, which is a "Connected Car". I have a 1 GB 4G Public Mobility data card installed in it, but it fails to connect. I also have a Public Mobility plan for my phone and it works fine. The car states "reading card", and i...
I had a 90 day pay as you go account with PM that I switched a couple of months ago to a 30 day, auto-pay plan. Received conflicting texts from PM re-renewal date (the system noted a June18 and June 20 renewal date) All messages included your standa...
My plan includes 250 GB data. Are there extra charges for using data when I am out of my province?
I have activated my sim card yesterday. I got text message from PM said that I need to contact PM to provide the correct password or pin from my previous service provider. My phone can receive the message and call out but can not receive the incoming...
Samsung s6 , mms not working ,now data stopped working, wifi is ok, calls okWas working fine for 6months..didnt change anything, restarted, took out SIM card etc...Not in airplane mode, no problem with account, display for data usage shows I used 90...
I purchased this over a week ago and I still do not see it showing up on my account as an add on.
I have autopay and it still suspended my account. What happens now? Under credits and payments it says i paid but on 611 it says i didn't.
Hi, I have a feeling this needs to be escalated to the moderators to solve. I've been with Public Mobile for about 2 years, with the same plan unlimited international texts, unlimited Canada-wide calling, and 6 GB of data. I signed up during a promo ...
HOW CAN I TRANSFER NOS FROM KOODO prepaid TO PUBLIC MOBILE AS ON NO CHANGEOVER IT SHOWS ASK COMMUNITY FOR SUPPORT ??
Hello, just wondering if I go over my data limit for the month, how much will I be charged per MB? On the other hand, if I have leftover data for the month, will it be carried over to the next month? Thanks!
I'm a current Public Mobile customer. I recently lost my phone, and just bought a new phone & SIM card. I need to activate the SIM using Self Serve. However, I'm pretty sure I don't have a self serve account - my email isn't recognized when I go to r...
Since last week, when I do outgoing calls, it keeps telling me that my call cannot be complete because I don't have a active long distance plan. But I am calling my son which is local. Can anyone assist? I have a $10.00 per month plan. Thanks
Title says it all.
Hey all, For some odd reason, my phone stopped receiving phone calls and sms, but I can send and call. I tried to look through the forum but really didn't find anything. I haven't changed my plan or added any new add-ons for the last couple of month...
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