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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! stop messages from members about more the merrier

How to stop hundreds of e-mail messages about more the merrier contest

self serve account

I keep trying to make a self serve account but the verification code never comes through. How do I talk to an actual person to make a self serve account?

New account issues

I am a brand new customer of PM. I loaded $50 worth or vouchers successfully. I signed up for a $40 monthly package. After waiting 2 hours for my cellular number to PORT from Telus, I now have $10 remaining in my account and the account says deactiva...

Resolved! tried to change my number and now I only have OUTgoing calls, incoming says I am disconnected, HELP

Hello1. I got a new cell phone a few days ago.I hated the phone number so I figured I would change it.I went to the PUBLIC MOBILE ADD ON page and selected CHECK IF NUMBER IS AVAILABLE.It said my current home number 403.227.xxxx was available.So I con...

Resolved! Signed up with friends referral code but I dont see the $10?

Just wondering if I did something wrong? I signed up with my buddies code and I saw the little green Check beside the code. I assumed it would show up in my account right away? Thanks!

Bumping up my plan & charges....

Hi All - My plan comes for renewal on the 24th of the month. I'd like to go from a $35 plan to a $40 plan. How do I do this so that I don't get charged twice in one month. What I am wondering, is my current day of the 24th my plan renewal date? An...

promos

what promos are after December?

Resolved! Site technical issues!

Hello, anyone aware or any technical issues with this site at the moment? I have contacted support about an issue I am having with my account, received a response back and able to read the private message but unable to reply. I select reply but it do...

Why only some countries in Europe?

This may have been asked before, but since Europe has no Roaming any more, what would be the difference between Germany and Austria?Referrring to the long distance add on.

Payment rewards

In September one of my payments didn't receive reward. The money went through full price and gave no text about the renewal. It did how ever give me a heads up on the payment. Public Moblie is a great service so I don't hold it against them, it was p...

signed up for an accpunt but can't access it

I have not been able to use my phone since I have signed up but have paid for it. Have had it with Public mobile. How do I cancel my account?

Resolved! Photo messaging not working

I'm currently using the $15 a month plan which comes with picture messaging but picture messaging is not working for me

Activation Online Form

Trying to port from Freedom Mobile, and got a text saying I need to fill out an activation form

Resolved! Phone numbers

I just purchased an iphone and a public mobile sim card. I do not have a pre-existing phone number. This will be a new service with a new phone number. When (if) I sign up with public mobile, is a phone number available for me through public mobil...

Resolved! Re: international calling

Tried this morning to call italy and the message i got from public mobile is I don't have that feature on my account, even though my add on has been credited with 400 international minutes.

Didn't receive autopay reward in October

I'm on autopay for my monthly bill, and it worked fine. but for some reason my autopay reward wasn't deducted from my bill in October and I can't figure out why. My account overview confirms that I'm on autopay and I have the ward. I had send a mes...

Resolved! international calling

can I make calls to and from Argentina with my Public Mobile plan?

Resolved! From a 4 digit number (Text ?), "Happy Holidays"

Anything to do with, "Free Gifts for All During our More is Merrier Campaign" ? Yesterday (12- 05) 2 text messages from **** within a minute of each other at approx. 3:05 3:06pm MST. As caller id, it had coloured mini gift icon and "Happy Ho...

Resolved! Billing after change of plan.

I am on the $25 plan and I hardly use my phone for data or calling as I also have a company mobile. I was thinking to move to the $15 plan. My next payment date is 29 Dec and if I change my plan now, would I loose the $25 I paid for this month. And w...

Paying for service

What is with public mobile? No contact number, robot that cant answer anything & the cell repair company i went thru to sign up has no clue about anything either! Cant pay by credit card cuz it says card co has turned it down. Card co tells me it has...

Resolved! Data Only Plan

I see under PLANS there is a $30 Data only plan.Would this work for an iPad?

Resolved! Community Rewards 101

I'm new to the Public Mobile community and would like to understand how the Community Rewards work in practice. I've tried looking up information, but the all the link for the Reward Rules (https://www.publicmobile.ca/en/on/get-help/articles/reward-r...

Resolved! Christmas bonus 1G and 400 Intl Minutes

Loving that Christmas bonus we got from Public Mobile. So I`m wondering, what if I don`t use all the data in my plan before my cycle ends and dont get to use that free one gb. Will it carry over to next cycle, or dissapear?

Resolved! How do I use the free 1 GB?

Hello! I just got the free 1GB and 400 minutes of calling that Public Mobile was offering for the holidays...but I don't know how to use them. More specifically; how do I use that data (and calling) that I just got instead of the data and calling tha...

Account

$33.00 after 7 years why?Can't reset my password or account? why?

Preventing number porting / scammers

There have been a few news articles lately of scammers managing to port peoples numbers so they can hijack their online accounts. https://www.straight.com/tech/1332666/west-vancouver-police-warn-about-emerging-mobile-phone-swapping-scam https://www.c...

400 Free International Call

That free package that we received for Christmas - the 400 min of International calling - what countries does it cover? Only Canada and the USA. Can we call Europe too or not? Thanks!

rewads

How do i redeem my rewards?

Change plan from $25 to $15 plan and keep bonus 1gb -addon

Hi I hardly use any data and currently on the $25 1gb plan.Since I added the christmas bonus of $0 1gb data add on to my plan, can I switch from the $25 plan down to the $15 ? Does the 1gb bonus data stay with me or I will lose it as a result of the ...

Resolved! Android dialpad not displaying

Just two days ago the dial pad on my phone stopped displaying. I call voicemail, but when it says "press 1" I can't!! I used to be able to press the number pad button and the dialpad would pop up, but now, nothing happens. I am not sure if this is ...