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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 65045 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69842 Views
  • 180 replies
  • 32 Bravos

Resolved! Service temporarily cancelled

So today was the day my plan was supposed to renew. I have autopay on, BUT at around 6am today I called *611 to check on my add on data usage. It said my service had been temporarily cancelled. I was wondering why this is? I have been testing and Tex...

Asher2 by • Model Citizen / Citoyen Modèle
  • 2735 Views
  • 13 replies
  • 0 Bravos

Resolved! Invalid SIM

Hi, I entered all my details and after clicking the last page on credit card information, i got an error message. I went in again and then it says my SIM is invalid. I waited1 hour and again the same thing. This time it also says I didnt enter a refe...

Looney by • Great Neighbour / Super Voisin
  • 2692 Views
  • 10 replies
  • 0 Bravos

Resolved! No service - Account maybe compromised

Hi my phone just randomly stopped getting service. I tried all the usual steps like restarting, resetting etc, everything i can on the phone itself and nothing. So decided to check my account and everything looks ok except I noticed under the change ...

T_J_C by • Good Citizen / Bon Citoyen
  • 4969 Views
  • 28 replies
  • 0 Bravos

Resolved! How do I change to the 10 day plan?

I currently have a 30 day plan, but was looking to change that back to the 10 day plan I had a while ago. I can't seem to figure out how to do this. Before I used to be able to select options like plan length, calling zones (local, provincial, nation...

Resolved! Looking for a new phone with LTE band 42

I subscribe to Public Mobile3G = 850 (5), 1900 (2)4G = 850 (5), 1900 (2), 700 (12/13/17/29), 1700/2100 (4), 2600 (7), 1700/2100 (66) I also subscribe to Xplornet4G = 3500 (42) I usually carry a smartphone (mobile talk and text) and a tablet (mobile d...

Korth by • Mayor / Maire
  • 4928 Views
  • 11 replies
  • 0 Bravos

Port Fraud Protection - DID NOT RECEIVE a "validate transfer text"

Hello Community! I just activated a Public Mobile account this evening and ported a number from Koodo during the activation process - all went smoothly and without issues. This is not my first PM activation, but it is my first one since the new Port ...

macsal by • Deputy Mayor / Adjoint au Maire
  • 2935 Views
  • 6 replies
  • 1 Bravos

Apartment intercom won’t connect to my phone number

My apartment installed a new intercom service that connects to people’s personal phones instead of the old in-unit devices. Unfortunately when my unit is dialled it says it can’t connect due to long distance. I live in Vancouver and i originally got ...

Toxmo by • Great Neighbour / Super Voisin
  • 12364 Views
  • 14 replies
  • 0 Bravos

Resolved! Payment vouchers

I purchased the payment cards for my kids for xmas but what number do you use when applying them using the self service.

lindathorne by • Great Neighbour / Super Voisin
  • 1206 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card on Amazon?

I don't see the link to this through Public Mobile's site, but is this a working SIM card? https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=sr_1_3?dchild=1&keywords=Public+Mobile&qid=1609363454&sr=8-3&load-pop-up=1& Thanks!

Resolved! Boxing Week Deal

How can I tell through my account that I have recieved the 5 GB one time add on?

cschuber by • Great Neighbour / Super Voisin
  • 1431 Views
  • 6 replies
  • 0 Bravos

Resolved! 2gb data add-on expiry?

Can I do this on the 31st? I don't have any money until tomorrow but that's the 31st. I can't add the free add-on free data because I need to pay on my plan.

Leaving by • Great Citizen / Super Citoyen
  • 2852 Views
  • 25 replies
  • 0 Bravos

Resolved! Puk

I’ve had somebody are use dual Sim on my phone and now my Sim card is locked is there anyway to get the PUK code

Resolved! US Roaming not Working!

Hi I purchased a US roaming talk/text and data 250mb last night while I was still in Canada. I am now in NYC, but only the data is working. I am not getting any incoming calls (all going straight to voicemail), if i try to call someone/anyone in CA o...

zainabn by • Great Neighbour / Super Voisin
  • 6473 Views
  • 25 replies
  • 0 Bravos

Cannot create an account.

When asked to enter cellphone # it comes up invalid and wont allow to continue. Please give me some direction. I have been on live chat several times. they have directed me here.ThanksDavid

Je56 by • Great Neighbour / Super Voisin
  • 821 Views
  • 3 replies
  • 0 Bravos

Suggestion : self serve app.

Wondering if there's a mobile app in the works, if not why? I mean the site is fairly easy to navigate, but for convenience sake. Couldn't an app be developed?

Resolved! Robocalls going to voice mail

How can I stop a robocaller leaving voice mail? I can block the number, but the call still goes to voice mail where I get a daily message of 4 seconds of nothing. What can be done? A call handling app is not an acceptable solution. Thanks.

Jbuss by • Good Citizen / Bon Citoyen
  • 5754 Views
  • 13 replies
  • 0 Bravos

Resolved! Re: More is Merrier is back: Free gifts for all!

I added the holiday deal to my account, and at the same time I forgot to update my credit card information. And the phone stopped working. when I went into my account to update the credit card information, I noticed the billing isn’t the same as it u...

macmicj by • Great Neighbour / Super Voisin
  • 2221 Views
  • 8 replies
  • 1 Bravos

Sim card not arrived

Hello i order a sim card in order to activate it mora than 6 days ago, and it is not arrived yet, can someone help me? thanks

manuel_zam by • Great Neighbour / Super Voisin
  • 1404 Views
  • 8 replies
  • 0 Bravos

Resolved! How to port my number to a family member.

I have a PC mobile prepaid account which is under my name (PC mobile did ask for my name, address and pin for support when I call in).  My daughter is using this number and she is planning to join Public mobile, wondering if she can port in this numb...

apvm by • Great Citizen / Super Citoyen
  • 1871 Views
  • 4 replies
  • 0 Bravos

Resolved! Port after a few months

Hi, is there any time limit on when I can port in my number. I wanted to activate now but port my number after several months or maybe Dec 2021 thank you

sam2020XL by • Good Citizen / Bon Citoyen
  • 1369 Views
  • 5 replies
  • 0 Bravos
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