Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,i was been told to go by a Telus agent regarding my mobile account. The agent can not restore my old mobile number because it was frozen. She said someone from here community forum can help me to restore back the number. Yesterday, I ordered to tr...
Hi there. I have had public mobile for over a year,and have had No LD at all the entire time. I try calling and it says its not available on my phone because I don't have an LD add on. Apparently I do, and this is a safety phone so if I have no LD, i...
I've been with PM for close to 2 years now. I've been on autopay so I get a $2 discount and some data usage each month. I recently updated my CC with a new Expiry Date. Then I got to thinking, how is it Autopay? Each month, a few days before a pay...
On Mar 30 I tried to add the $15/1000 US minutes option to my plan. I had a balance of $0.00 as I have automatic withdrawal. The site says I have to have a positive balance to cover the cost of an add-on purchase. I made a payment to my account an...
For some reason, I can't make any calls. When I try, it says I am making long distance calls, which isn't correct as I am in Montreal and haven't changed location.I even bought 500 minutes twice as an add-on, nothing works. I paid my plan as well. Ba...
A couple of my accounts have been getting lots of calls from Latvia the last few days. A couple of friends said they had a few as well. Anyone else experiencing this? I blocked the numbers but they call back using different number maybe it’s a robo c...
I just did a speed test at my network connection is like over 200mb/sec and it says LTE so I guess that's a little gift from public. Anybody else have the same experience.I wasn't going to say anything because maybe they will notice it now and thrott...
Hello. I recently tried to activate a new pm account and on the final page of verification the site froze and did not complete. I tried logging in using my credentials but it doesn't recognize my email address. I also tried to activate for a second t...
How to add another line into account.
I'm trying to buy a phone (in "shop"). when I click on "check out", it asks me to create an account (assuming most people are buying a phone along with a sim card), but also says to enter email & password if "already have an account".I've done this 5...
Can someone please clarify something I heard regarding the holiday promotion, free add-on of US minutes plus 2G of data?I've read where people were wondering why the add-ons are no longer appearing on their accounts, with the answers stating that aft...
i would like to cancell sim card that i tried to activate
Hi, My plan says "100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes", but when I try to call I am told Talk is not included?! And that must change my plan to Talk. What is this about? Thanks
How to change billing credit card
Hi, I ordered my SIM card a week ago and still have not received it. On my order it says it has been fulfilled but I have not received it yet. What should I be doing?
I have been experiencing this issue with Robo Callers and Spam Callers on my Public Mobile number. Very frustrating!! I haven’t been able to block calls because there are always different numbers. I am using Public Mobile service for 2 months and I...
HelloDoes anyone know why I keep getting a failed to send message when I try to send a picture to non iPhone people? Sometimes they get the picture and sometimes they don't. This just started about 2 weeks ago...
Hello my son is with Lucky Mobile up until the other day he could call all of a sudden he cant anymore the call rings once and goes straight to voicemail like its blocked or the phone is on DND other callers work. I had a tech at Bestbuy check out th...
I recently purchased an IPhone 8 but received the wrong charger.
I have 2 phones but only 1 account is showing up. If i go to register the second phone it says it is already registered. I need the account number for the second phone. How can I find it?
I am getting hammered with robo calls the last 2 days. They ring once and then hang up.Never the same #, 373 prefix. Then eg. 241 31 049. Appears to be some random phone numbers. Turned my phone off. What is going on ??Cheers Ken
Hi I have refered a someone to public mobile and they mentioned the activation page does not seem to have a field to input a referral code
I am a new customer and switched cell phone companies because the public mobile plan advertised that US calling was included. When I login to my account it says province-wide.When I try to call my friend in the states a recording comes on that says i...
I need my money back in my account.you stole my money 28 dollars two Time and I had no service and I getting mad and pissy
I purchased a prepaid SIM card for my mom. I would like to create a self serve account but it requires me to input the 6 digit code from a text message. My mom is in the hospital and she doesn’t know how to check text messages (it’s the first time sh...
Hi, I had been sold the wrong service provider voucher at my local supermarket. They would not refund the item as they stated they would not be able to check if it had been used or not. Would I be able to get a refund from public mobile directly?
