Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I received notification today that I have used 75% of my monthly data and I'm not even 2 weeks into my cycle. When I checked my usage, there is a 'web' usage on June 2 at 12:53 that used 9.18 MB of data and another one the same day (7:56) that...
My friend is transferring to Public Mobile. - Unfortunately she didn't know the account has to be active in order to transfer her phone number, so she just cancelled her Freedom Mobile account (Just 1-2hours ago)She has the Public mobile SIM card and...
I would like to increase the number of rings my cellphone rings before it transfers to voicemail. Presently it is 3 and I would like to increase to 5 or 6
I am set up for auto pay. it does not look like I missed a payment do to a card change. Account shows suspendedCard has been updated and everything looks okay but account is still showing suspended.How long does it take to turn back on. I need to ens...
I have recently bought a new sim card thinking I had to do that to change my phone number. I threw out the old sim card thinking I didnt need it and just paid $80.00 on my current account. I cannot activate the new sim card under the current account....
Hello, I currently have an older plan that has 15GB of 4G LTE data but I'm on a 3 month billing cycle. I'm trying to find a plan that has more data and not really worried about monthly or quarterly but I can only find plans that have 3G data not 4G. ...
I have a new phone (Ushining F230), and a new SIM card for Public Mobile. I signed on with Public Mobile yesterday. My phone has been showing "SIM card updating" for over 24 hours. What is going on? Anybody, please help.
Its time for PM to provide its customers with a Printable Invoice option under \Payment after Transaction History. Anyone reading this...consider sending the Moderator_Team your request for such a tab to added under Payments after Transaction Histor...
I activated my sim card on May 28 and asked for a number transfer (port). It did work for the first day and I received a confirmation from Bell. However, the next day the Public mobile sim card stopped working and now the Bell sim card is receiving c...
I've already put the new sim card in and thought I'd gone through all the steps, but my phone is still not connected. How can I speak or type with someone for help?
Is the promotion specials a one time thing ? Do they reset each month or once used up that free gb, it’s no more.I originally purchased 5 gb and received a special promotion of 5more. on my bill it’s showing I’ve use so much of the free one when I h...
I was looking yesterday to see if my old Bell phone number was available and clicked on changing my phone number without really paying attention! Now my number is changed when I don't want it to be! How can I change it back?
Hi! I'm out of the country and won't use my number for a long time in future. How can I close off my account? Alternatively, if I don't close off, what's the alternative way and how much I need to pay monthly if I were to keep the number but not use ...
I am trying to submit a ticket to a moderator to transfer my phone number from Koodo prepaid. On the "Submit Ticket" page I am getting "Error logging in" to the community account.Whether I click "Remember me" or not makes no difference. 611 provide...
I need some help from a mod/admin, was trying to reset my account password to update my payment info and got locked out. How can I un-lock my account? please and thank you.
Data/internet works on my phone (I have the $40 plan) but for some strange reason, McD app won’t work when I am on data. mcD app works when I am home and on wifi.it will also work when I hotspot with a friend’s phone. But it will not work when I am o...
