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I tried rebooting phone. It says I don't have an active long distance ad-on. Happens with ALL numbers even local ones. I am also missing important urgent calls.... 

Hello I have not been able to dial any toll free numbers like 1866. It keeps telling me I don't have the add-on. I already have the $40 5GB plan. I have needed to make very important calls because this is my only phone and I cannot even use my servic...

Please advise. Looking to either move to public or lucky.