Community

Resolved! Minutes usage not showing on my account

logging into my account does not show how many minutes used. Why not? It used to show minutes used and data used.

Resolved! "Set Up Data On An IPhone" - is it really needed?

Hey, when I activated my phone, it said something like: "Remember to configure your data usage correctly" and it linked to this page: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphoneOn the one hand, I didn't do this and my...

Resolved! Registration

I was going through the process of activating my sim, and got to point of picking a number. I picked ON for province and it hung up. Circle just kept going, waited almost 5 minutes and was still loading. So I refreshed and took me to where I entered ...

Resolved! Transferring number from Telus

I need mediator help to transfer an old number from a telus account to this Public Mobile account. How do I do that?

Resolved! Local call says its long distance

Every time I try to make a call it says its long distance when its not

Resolved! Still unable to transfer my Telus phone number

I’m just about to give up and go with the phone number that came with signing up with public mobile, since it seems impossible to get it transferred to my new phone.  I’ve tried and tried again, with no luck.  I’m 77 years old, which is no excuse, ju...

Resolved! Locked Out

Hi, I entered my password incorrectly too many times and I have to contact a Public Mobile representative. Where and how can I contact them? Thank you

Resolved! Phone number not registered in my name?

I'm having an issue trying to verify some information because my public mobile number is not "registered" in my name.  How do I get it registered or who do I call? 

Resolved! If downgrading plan

Hello, If downgrading plan, what happens to the extra refer a friend credits like if someone has a $25 plan and has $20 in refer a friend credits, they decide to downgrade to $15. What would happen to the extra $5 in refer a friend credits for that m...

Resolved! Payment

I have two numbers of Public mobile. I just changed my credit card number for the auto pay. How can I know that auto pay is set for both the numbers?

Resolved! Long distance calls when trying to call in Canada

Hi! Everything was working fine until last week, but now I can’t pass any call. I have the 100 min Canada wide plan at 15$ and I still have minutes left to my month.When calling I get a message saying that I need a long distance add on and so my call...

Resolved! Sin pin unlock PUK needsd

inloxked my sim

Resolved! Sign in account

My husband has been unable to sign into his account since it's been set up, he had someone help him with this and has forgotten his password but the security question that they asked he has no idea as he did not choose this security question however ...

Resolved! Im not able to get into my self zerve at all