[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Plan and Add-Ons TAB not showing "selected"
Anyone else notice this in Self Serve? When under the 'Plan and Add-Ons' TAB it does not change color, like the other 3 when selected: Payment TAB My Profile TAB Overview TAB Just an observation...Turn on the "change color" button PM.
Resolved! I need a payment invoice with the phone number
Hi thereI need a payment invoice of last month with the phone number listed. Please help, in the payment history option, I don't see the phone number of the account.Thanks
Voice calls get disconnected
My phone is showing only 2 bars and often gets disconnected when I am on the phone. Anyone else experiencing this issue? Any work around?
Activating an Old SIM Card
I have an old Public Mobile SIM card which has been de-activated long ago on my old phone. I'm getting a new phone and would like to know if it is possible to re-use this SIM card without buying a new card. I'm prepared to go through a new account ac...
How do I get better data service?
I never get good service at my house, wondering if it’s because it’s a basement suite?
Resolved! One month free service
I signed up for that “One Month of service for $0” and i got an email reply telling me to activate online before May 7th, to get the reward. I activated my account on April 24th, but until now I don’t see any sign of a credit to my account for this. ...
add o
I just purchased us roaming talk and text I am in california and i am trying to make a call to toronto and its not working!! Help!!!!!!!
Receipts never received for 2020 payment
Hi I sent requests for receipts to the moderator some weeks ago for both my account and that of my wife for our 2020 taxes - I did not receive an answer nor any receipts - Why is this so hard to get. I checked transactions and they are only good 180 ...
Resolved! Missing SIM
Ordered a SIM around two weeks ago, still haven't received it. When I ordered the SIM, I got a confirmation email with an order number but I can't seem to track it. What should I do?
order cancelled due to fraud
I bought a device on public moble because mine is dead.. And I got an email stateting that it was cancelled because they thought it was a fraud. But its not... I bought it. Why?
Invalid SIM
I bought a SIM yesterday and when I went online to activate the SIM, it said invalid SIM. Thanks to help
Resolved! Unable to Process Transaction Sorry, we are unable to verify your credit card information
I have two phones with Public Mobile, both were signed up with Visa Debit and Auto-Pay.Both have been working fine for over a year.On May19, they BOTH received a text stating "Your plan did not renew because we did not receive your payment... We trie...
I need network
My account is active but no network service
Roaming
I live close to the USA border, and I often can't make a call or receive a call because I'm connecting to the USA tower. At these times, I also don't have internet.
Number transfer
I tried the number transfer from TELUS yesterday. Seems like it’s couldn’t completed. My text doesn’t go through. Hopefully I could keep my previous phone number. Where am I gonna call to someone fix this problem..
Resolved! Data mysteriously deactivated
My data has been deactivated a week ago even though I have over 3 GB left.I always monitor my GB limit and always use Wi-Fi when possible.Can somebody please help?Robertxxx-xxx-xxxx. Phone number redacted by will13am. Please do not post personal i...
Old number,
what happens if I never meant to change my number, and I need my old number back?
Resolved! Service cancelation
How can I cancel my service without the number or email address associated with this account. I have the credit card associated with this account and I really don't want to have to cancel it. Any help?
Resolved! Max Usage history?
Hi, how far back can I view for usage history? I'm trying to view some data back to 2019.
Resolved! porting phone number wasn't completed
my rogers provider said my porting request wasn't successful and I need to redo request again, so how should I do this?
Resolved! forget password and having trouble resetting it!
Hi can you help, my other laptop recently crashed and I had my sign in and password saved on it. I didnt remember my password off by heart, so i clicked on forget password. However, the issue is when i get to secret question, its asking my dads birth...
Resolved! Switching to another credit card
I cannot find where to click on Manage Account or where to 'replace card'. Sorry to be such a problem but I hope someone can instruct me.I love PM and my plan and I don't want to torpedo it somehow. I want to keep it just as it is, except for changin...
Resolved! Extra 2GB data over $35 plan free
I am with public mobile and have a $ 25 plan . Can I switch over to $ 35 plan to get extra 2GB Data every month.My details are as below Account #: xxxxxxxxxEmail : xxxxxxxxLast 4 digit of my Credit card: xxxxxxxxPhone #: xxxxxxName: xxxxxxxxxx edi...
Resolved! My number got ported
Hi, my number xxxxxx was ported to other carrier. Just wanted to make sure my account is closed. If not, can you be please close the account? thanks ChanikyaEdit by mimmo removed tel number
Resolved! 250 MB data in $15 plan?
I just purchased the $15 plan. In the description it says 'Bonus 250 MB with Autopay'.I haven't activated Autopay, but in my Account under Data & Add-On Usage it says I already have the 250 MB data. Is that correct and can I already use it without Au...
Resolved! setting up a new account for a friend
hey guys, i just tried to open up a new account for a friend, transferring his current working number over to public it asked for his IMEI number and i entered it, then we got a message back from public saying there was a problem and they need his ME...
