[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Phone won't receive texts or calls
My phone won't receive texts or calls today. It goes straight to the voicemail I set up with public and then does not notify me of the voicemail. Everything was fine yesterday.
Resolved! Open another post to activate the USIM for public mobile
Hello, I tried to transfer my phone number from virgin mobile to public mobile last night but it didn't work. After I finished the activation from public mobile's website, I got a message from virgin mobile asking me to confirm that I will transfer t...
Network does work.
I had issue involve in connect internet. I ‘v already pay for my plan fee last week. However, my phone couldn’t use internet now. Please find out this problem and fix it as soon as possible.Thanks for your support. BEST REGARDS Henry
Change my VISA
I want to change my VISA for auto pay.
Registration for auto pay
Why would you try and charge my card for a whole month when I am just trying to register it. I could see charging $1.00 if something had to be charged. So now I have to wait till my due date to register for auto pay
Resolved! Added new credit card-phone still not working
I added a new credit card to my auto payment plan but my phone is still not working. Please advise.
Phone Compatibility
Is iPhone 12 compatible with Public Mobile?
Lost sim card
Hi there,i’ve lost my sim card during an international trip. I would like to get a new sim card with the same number. Is it possible?
Needs to be a bigger plan...
I seem to be caught in this ingenious marketing loop where I purchased the biggest plan available with the most available data and since it still doesn't satisfy my need I end up spending more than I did in the first place on additional data. Why can...
Data not working.
I got a new sim and it registered fine. The phone number works ok. The APU settings entered automatically and are not editable. I'm in BC and wonder if the sim is not the correct one for the province.The info:Name:TelusAPN: sp.telus.comThe rest match...
Resolved! Re: Moved from BC to Alberta
HiI moved from BC TO ALBERTA on February15 2020. Today i realized that i am paying extra taxes on my both numbers.I am paying 12% but in actual its only 5% in Alberta.I am paying extra taxes since February-march 2020.
Urgent - I need to make a phone call
I need to make a phone call and I can't. My account has over a $50. Can someone check this now for me please.
Pin number
I signed up for public mobile at 3:30pm today and tried to add American coverage but was told that my pin number is wrong. I have been back to the store and assured that the pin is correct as recorded. Without a proper pin and American coverage the p...
Plan and Add-Ons TAB not showing "selected"
Anyone else notice this in Self Serve? When under the 'Plan and Add-Ons' TAB it does not change color, like the other 3 when selected: Payment TAB My Profile TAB Overview TAB Just an observation...Turn on the "change color" button PM.
Resolved! I need a payment invoice with the phone number
Hi thereI need a payment invoice of last month with the phone number listed. Please help, in the payment history option, I don't see the phone number of the account.Thanks
Voice calls get disconnected
My phone is showing only 2 bars and often gets disconnected when I am on the phone. Anyone else experiencing this issue? Any work around?
Activating an Old SIM Card
I have an old Public Mobile SIM card which has been de-activated long ago on my old phone. I'm getting a new phone and would like to know if it is possible to re-use this SIM card without buying a new card. I'm prepared to go through a new account ac...
How do I get better data service?
I never get good service at my house, wondering if it’s because it’s a basement suite?
Resolved! One month free service
I signed up for that “One Month of service for $0” and i got an email reply telling me to activate online before May 7th, to get the reward. I activated my account on April 24th, but until now I don’t see any sign of a credit to my account for this. ...
add o
I just purchased us roaming talk and text I am in california and i am trying to make a call to toronto and its not working!! Help!!!!!!!
Receipts never received for 2020 payment
Hi I sent requests for receipts to the moderator some weeks ago for both my account and that of my wife for our 2020 taxes - I did not receive an answer nor any receipts - Why is this so hard to get. I checked transactions and they are only good 180 ...
Resolved! Missing SIM
Ordered a SIM around two weeks ago, still haven't received it. When I ordered the SIM, I got a confirmation email with an order number but I can't seem to track it. What should I do?
order cancelled due to fraud
I bought a device on public moble because mine is dead.. And I got an email stateting that it was cancelled because they thought it was a fraud. But its not... I bought it. Why?
Invalid SIM
I bought a SIM yesterday and when I went online to activate the SIM, it said invalid SIM. Thanks to help
Resolved! Unable to Process Transaction Sorry, we are unable to verify your credit card information
I have two phones with Public Mobile, both were signed up with Visa Debit and Auto-Pay.Both have been working fine for over a year.On May19, they BOTH received a text stating "Your plan did not renew because we did not receive your payment... We trie...
I need network
My account is active but no network service
