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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Walmart was Great! At least if you went to the right one?!

Over 3 days, we ended up going to 2 different Walmarts, in order to switch all 4 of our family members phones over to Public Mobile. The first one, in Vaughan, close to Highway 7 & Jane, was exceptional! However, due to being geographically closer ...

voucher

I paid for an acct. I no longer use and I need to cancel it so I can put it to my new number. How would I cancel that or transfer it over.

Song's

Unable to pay with my voucher

Hello, I forgot to pay my 40$ plan which is due 25 September. I have a balance of 10$ I bought 2 vouchers 20$ and 10$ however I am not able to top up my credit. My payment history shows that I have Credit 20$ and balance 50$ for today. what should I ...

Strange Voicemail Notifications

I have received a couple voicemail notifications in the last few days on my iPhone 6. I will receive a notification of a new voicemail but no recent calls showing in my history and the phone has not rung. A red notification shows under the voicemail ...

Resolved! Activating sim card with new phone

I just bought a new iphone 11 pro and thought I would use this opportunity to change carriers as I feel Rogers is overcharging me. I did want to keep the same number though so when I activated the sim card I put in that info. I put the sim card into ...

Resolved! App data not working.

Phone data has been working fine till this morning. Any app that uses a lot of data simple won't work. Facebook, Fitbit, anything like that. Anybody else having this problem? I have rebooted the phone several times to no avail. I have a moto g7 play.

No income or outgoing calls/texts

I have a message going with a moderator but am wondering if anyone has any ideas in the meantime. I started with a new number and ported my old number. Mod says it went through fine and no issues... but... I can send texts - at least, it says they're...

Resolved! Need to change my credit card number on autopay...... no place to do that

Do I need to get rid of auto pay. Then re sign up for it?... Ideas?

Activate my phone number

I have done all the actions necessary but my phone still won’t work

Resolved! SHAMING NEWBIES IN THE FORUMS

I am a newbie. I joined Public Mobile and the Community on August 18, 2020, just over a month ago. As a newbie, I have been making a number of newbie errors in the forums such as wrong answer, repeating what had already been answered, etc etc etc Wh...

webpage wouldn't complete account, had to come back next day

I am a new customer, was trying to complete transfer from OTHER compnay, on the 21st, and at completion of step 6 for finish everything quit... came back in the morning and redid process, have not received promo email for second month free offer... l...

!!! Scam Alert - Amazon SIM cards !!!!

Watch the Amazon purchases for sim cards. Either a referral abuse or sim jacking. Edit: As some would just brush this off as nothing, a third party service should not offer phone porting for you. Just go online and do it yourself. Edit2: For more inf...

Resolved! Re: NewCustomer Porting Issue

I have tried several time to contact moderator and can not get ticket !I am new customer and wish to port number that I have had for over 20 years.please help with ticket issue and porting numberthanks

Resolved! Unable to reset password on account

Hi everyone - hoping you can help me.I've forgotten my password for my account (but still know my PIN, my account # with Public Mobile etc).I can't reset my password because when I enter my email information into the fields it comes back saying 'emai...

How to check balance by dial my phone?

Resolved! How to check balance by dial my phone?

Bonus data for autopay not showing up in account

Resolved! Bonus data for autopay not showing up in account

Hi folks,Recently purchased the $15 per 30 Days plan w/ 250mb data.I remember seeing a bonus 250mb data offer if you set up autopay.I have it set up, but I only see 250mb data allowance total. Am I missing something?Thanks.

Autoplay no longer working?

So here's the situation. I have been on public mobile for over 2 years, with autopay setup without any difficulties whatsoever. This month however when I expected my bill would auto pay as there was more than Apple money in the bank account tied to t...

Resolved! New Customer criteria

For referral purposes how much time would a recently departed member have been away from Public Mobile to be considered for a referral reward as a new account?

Resolved! Setup autopay

How do you setup autopay? I don't seem to have that option anywhere. Thanks for your help

Resolved! obtaining past statements

Hi,how do I obtain past statements? I want statements for the entire year of 2019 and 2020 to date (Sept. 25) for 3 accounts. thank you:)

Phone number

My phone number changed without notice to me. Has this happened to anyone else?

“PUK locked”

Just locked myself out, need help to unlock it ASAP!!

“PUK locked”

Merged duplicate threads

Bill Payment

I just want to pay my bill

NewCustomer Porting Issue

I bought sim week ago - did activation over 24hrs ago along with setting up account and porting old Number over - everything in system said it was successful.... I can’t send or receive calls and it has been more then enough time to transfer number f...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Walmart was Great! At least if you went to the right one?!

voucher

Song's

Unable to pay with my voucher

Strange Voicemail Notifications

Resolved! Activating sim card with new phone

Resolved! App data not working.

No income or outgoing calls/texts

Resolved! Need to change my credit card number on autopay...... no place to do that

Activate my phone number

Resolved! SHAMING NEWBIES IN THE FORUMS

webpage wouldn't complete account, had to come back next day

!!! Scam Alert - Amazon SIM cards !!!!

Resolved! Re: NewCustomer Porting Issue

Resolved! Unable to reset password on account

How to check balance by dial my phone?

Resolved! How to check balance by dial my phone?

Bonus data for autopay not showing up in account

Resolved! Bonus data for autopay not showing up in account

Autoplay no longer working?

Resolved! New Customer criteria

Resolved! Setup autopay

Resolved! obtaining past statements

Phone number

Phone number

“PUK locked”

“PUK locked”

Bill Payment

NewCustomer Porting Issue

My phone is not working even though the balance is avaible

Data stop working

No incoming or outgoing calls.

MMS Messaging!

Transfer sim on old phone to eSIM on new phone

oder shipping address is wrong