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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68417 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72124 Views
  • 180 replies
  • 32 Bravos

Resolved! HELP!

So i've been trying to access my old number that i had with this service provider a lil while back that is linked to several important accounts via 2FA! I messaged the moderator and even made a post a couple days ago and now i can't find it?! I calle...

Icemanjeremy by • Great Neighbour / Super Voisin
  • 1433 Views
  • 4 replies
  • 0 Bravos

Resolved! Deactivation

Hi i want to deactivate my account and get a refund thanks

Purilovnish by • Great Neighbour / Super Voisin
  • 1054 Views
  • 2 replies
  • 0 Bravos

Resolved! Sim Card Never Came

It's been a month since I've ordered 2 sim cards in December. Is this normal at all? I am frustrated as I've already cancelled my phone lines and I was expecting the sim cards to be here by now. 

Bonbu by • Great Neighbour / Super Voisin
  • 2234 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone stopped working after plan change

I just added data/changed plan yesterday and now phone is not working. I tried the suspend/found thing for a few hours and it's still not working.

Sharon1231 by • Great Neighbour / Super Voisin
  • 2104 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: Iphone SE 2020 (2nd generation)

Hello I have iphone 2020se   >  Where /how do I enter MMSC into my iphone?  I can not find how to do this on settings menu Thanks in advanceMike

Mike52 by • Great Neighbour / Super Voisin
  • 1603 Views
  • 4 replies
  • 0 Bravos

Add On’s Do Not Work

Do NOT purchase PM Add Ons they do not work and you can’t get a refund 

JBird by • Good Citizen / Bon Citoyen
  • 2979 Views
  • 15 replies
  • 1 Bravos

Beeping During Calls?

I've asked about this in the past, thinking maybe it was a fluke with my phone. It never was resolved. But now a relative of mine has switched over to PM, and I was with them while they were talking on speaker phone. Twice within their several minute...

luke11992 by • Model Citizen / Citoyen Modèle
  • 11011 Views
  • 17 replies
  • 1 Bravos

Resolved! New Years Promo 5GB ??

New member here, I decided to take advantage of the promotion that was offered over the new year of 1 month free and a bonus 5GB of data on plans of $25 or more. It’s been a month now and the bonus options still haven’t been added to my account. Any ...

Lgmouland by • Great Neighbour / Super Voisin
  • 1732 Views
  • 6 replies
  • 0 Bravos

Resolved! One Free Month & 5GB Offer

I've entered the email where i submitted to be eligible for the 5GB offer however, i do not see it on the self serve page that it is activated. is there a way to know it is activated?

James10 by • Great Neighbour / Super Voisin
  • 812 Views
  • 2 replies
  • 0 Bravos

Resolved! plan upgrade

I just upgraded plan from $40 to  the $45 (I think).  In the process, a pop-up message advised I needed to add funds to my account-which i did (I assume to compensate for the additional cost at renewal time) The question is, should i have gotten conf...

unclebuoy by • Great Neighbour / Super Voisin
  • 3526 Views
  • 15 replies
  • 0 Bravos

I would like to file a complaint

I would like to file a complaint regarding delivery of service.If PM needs more servers to manage demand on the Self-Serve portal, than they need to do so. As they are a subsidiary of Telus, telus is ultimately responsible. It Telus is intentionally ...

danbutler by • Great Neighbour / Super Voisin
  • 2395 Views
  • 10 replies
  • 0 Bravos

Not too complicated?

Maybe not to you?  Edit:  I was on the $40 plan but it appears on my account as expired.  Honestly:  I need to reduce my bill.  Public Mobile was pretty good but I tried Freedom and signal isn't as good but only in certain places. Anyway, I am lookin...

Leaving by • Great Citizen / Super Citoyen
  • 1845 Views
  • 10 replies
  • 0 Bravos

xiaomi A2 lite signal problem

My xiaomi A2 lite has a problem with the signal. when i am on the phone, the sound is not clear sometime and keep for a while. How to fix this problem ? Is my phone problem or is PM singal problem ?

gracexu by • Great Neighbour / Super Voisin
  • 4496 Views
  • 7 replies
  • 0 Bravos

Resolved! Number already in use

I activated a sim card and choose a number, then went to use it however the number is already in use. What do I do?

jm874 by • Great Neighbour / Super Voisin
  • 1141 Views
  • 2 replies
  • 0 Bravos

Resolved! no service

I activated my sim card but the phone says no service.  Phone is compatible and unlocked.  What do i have to do in settings?  It's an iPhone4 

bill6 by • Great Neighbour / Super Voisin
  • 5036 Views
  • 28 replies
  • 0 Bravos

porting old phone number

Hello, I opened a new account and i need help getting my old number from bell canada, i already got a sms message from bell authorizing the transfer. I have the public mobile account working but I got a new phone number instead of my old number. any ...

pwillia3 by • Great Neighbour / Super Voisin
  • 1065 Views
  • 3 replies
  • 0 Bravos

Koodo phone number transfer - haven't heard anything

I requested a transfer (submitted a ticket to the moderator) Sunday evening. I have heard nothing - It is Wednesday at noon. I submitted a 2nd ticket yesterday just in case. Crickets. How long should this actually take? The website says 2 hours. Seem...

TheAJ by • Great Neighbour / Super Voisin
  • 917 Views
  • 2 replies
  • 0 Bravos

Port old phone number

Hi there, I’m a new public mobile customer I have a tempery number right now I wanted to keep my old number from Koodo which is xxxx. A guy who help me to port the number said the number will activate in 2 hours but it’s been a week already so just g...

Resolved! Ireland?? Free Holiday Giveaway: 400min INTL Long Distance

I have the above 400 minutes which apparently doesn't include Republic of Ireland.However due to family emergency I spontaneously called. To my surprise the call went through.  Does that mean I'm gonna be dinged extra (and expensive) or did the Free ...

rossputin by • Model Citizen / Citoyen Modèle
  • 2135 Views
  • 16 replies
  • 0 Bravos
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