Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! LG G4 from Koodo to public no data

I just tried to connect to the network data does not work. Voice is working fine. tried the APN couldn't get it to work I've also reset the network. thanks in advance

Resolved! Want to change number to one I used in the past

I want to change my number to one I used to use with Rogers from a year ago. I'd cancelled my account with them before an extended trip abroad since they wanted so much money just to hold the number for me (rip-off IMO). When I returned a couple of...

Data

If I have used all my data for the month, will I still be able to receive or send text messages?

Gigs!!!

Q;;; Does ones data carry over if I do not use it all up at the end of my 30 day term??? If not I find that very interesting because at another major phone server provider ,,,which I'm not about to mention their name (TELUS). When you come to the ...

Samsung Galaxy - Can't set voicemail number

I can't set the voicemail number, it returns 'failed to read data - voicemail number change unsuccessful'. I am entering +1########## with the # replaced by my number. I've read elsewhere that the carrier may need to re-push a voicemail # update aga...

Resolved! network

My phone network and data is not working since this morning. I can't call or receive any calls or text messages. What's the problem? Does anybody had this problem? HELP!

Resolved! Account suspended

I received the following text from PM today:Public Mobile here. We recently sent an SMS with an incorrect renewal date. No services were impacted from this notice. We apologize for any inconvenience. The renewal date they stated was for tomorrow, Ja...

Resolved! phone #

Do i get to pick my own phone #......

Resolved! Over charged for my account

I didn't get sim card and email notification due to activation failed in walmart. I had to buy another sim card and activated by myself online. But the public mobile charged me twice and told me there two phone number activation under my account, wh...

my sim card says locked need puq #

trying to change plan

Hi im trying to change my plan now and it goes theu the process but doesnt change the plan. I am trying to change to the $40 plan and i have the funds in my acc. To change it. Can someone assist me pleaseErnie

Locked out of my account.

Hi I need help accessing my account it says I am locked out. I need this mitigated as I use my phone for work.

Resolved! SIM activated - outgoing calls only

I went through the activation process (including porting the number from Rogers), and concluded it successfully.Right now I'm experiencing the following issue. After switching the SIMs (to put the PM one in the phone), I can make outgoing calls that ...

Resolved! How does long distance work

I'm thinking about switching from bell to PM and just wondering how the plans work if I were to get the $50 plan with the 8 gbs data unlimited Canada and Us talk ... I also see there is an add on for long distance is that not included in the plan ? I...

Data not working after returning from Asia

Hello, I have a iPhone 10. I had Public Mobile text/calling & data working for a few weeks, then took a trip to Asia where I left my PM SIM card at home and swapped it out with a pre-paid Japanese SIM card.When I got back, I swapped my SIM card back ...

i got charged twice!

I've enrolled for a new plan at Public Mobile from Nov 29, 2019 during the promotion.Few days later when checking my account. With the referral credit, promotion one month freeMy total credit was $57. Now I have $35 credit on my account and I got cha...

Promotions didn't get added to my account!

Hi, i've enrolled for a new plan at Public at 12/02 and had the following promotions suppose to be active: 1) Get 2nd month FREE!2) Extra 5 gb of Data3) My husband's referral code: As my first month went by i got my service suspended and when i logg...

Problem with Xiaomi Redmi Note 8 pro EU Version

Hi everyone, I bought a Xiaomi Redmi Note 8 pro EU Version while on a holiday in Europe.Amazon technical support told me I should be able to use the phone without problems with a Canadian simcard.Now being back here it works, but no mobile internet c...

Update autopay

Hi, I am unable to update my auto-pay. When i click update auto-pay it is saying succesful updated your payment method. But, I still see old payment method. I have payment date for jan 4th, 2020. I have messaged moderators, but i havent gotten an res...

Resolved! new subscriber billing

Hello, I switched from Koodo, signing up for the $25 plan and for auto-pay on January 2nd. See below. I was billed $28 yesterday ($25 + tax), so I am not seeing the $2 off on my bill. Also, if I recall correctly, the $25 plan offered the first 30 day...

Resolved! Time zone on community activation

Wheb filling out the Community activation, one of the last categories is "Choose your time zone". There's only 6 time zones in Canada. Why does the form require the time zone to be filled in with Greenwich Mean Time, but completely leave out the...

Resolved! calling back to Canada from the U.S.

Can you call back to Canada if you have a U.S. roaming add-on? Also, I got 400 free international minutes just before Christmas. Could I use those from the states to call Canada?Thanks!

Friend’s Email Too Long

I'm signing up a friend, but I'm having a difficult time. It says her email address is too long. She doesn't really want to make a new email address. Is there a way around this? Thanks

coverage in Hawaii

Hi, going to Hawaii and wondering what the coverage is like there with a US roaming add-on. Anyone have any first hand knowledge?

Cant log In

Cant log in and wont let me reset password. Just says cant verify email address

payment voucher

my sister bought a 48 payment voucher. It didnt work so i tried on my account and ot went through. can we transfer the money to her account?

Resolved! Autopay didnt work.

I used my phone this morning and received a text saying my bonuses and credits were applied including my autopay credit. Thinking all was well i went out for a few hours. while out my phone wouldnt work. I returned home and checked my account. eve...

Resolved! Long distance

I just purchased a long distance add on to US, how long before I can make a call?

Still missing: November 2019 promotion $10 off for the first 6 months

I signed up for a $40 plan on Nov 16 for this promotion. I have waited for over one month and still did not see the $10 credit on my first or second bill. I have no idea who to contact to find out what is going on. Can anyone provide information on ...

Regarding password

I forgot my password and there is no mobile data in my phone.....I am not able to reset my publicmobile account