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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Publicmobile problemssss everywhere!

Resolved! Which part of account minutes are used from

11:41:36 AMI have the 100 min talk plan, plus there is a 400 min long distance in North America promo credit. If I make a long distance call out of province which minutes will be used accounting wise?

Is Porting over from a US Number Possible?

I started out with my original number from Telus and ported it over to Sprint for work purposes. Now I wish to port over my number again to a new provider and I was wondering if Public Mobile allows porting over my phone number considering that it's ...

Resolved! Receiving Text Message for Apps Activation

Hello and Happy New Year Everyone. Would like to confirm if we can receive international text message. For instances, I was trying to activate an account from the Macau Government, it suppose to send me the activation code through text message, but I...

Resolved! How to receive first month free as part of the 2021 January Promotion?

I've signed up with the promotion email through the website and get confirmation that my email will be qualified. Just want to see how should I will receive the 1st month free promotion.

add on

I did add on for long distance but my phone still not working

cancel a phone

Resolved! cancel a phone

how do you cancel a phone if it is not used anymore and its on direct payment

Calls keep dropping after 53 seconds

Merged with duplicate thread in Using Service area.

Calls keep dropping after 53 seconds ( exactly 53 seconds)

my calls keep dropping for the last few days . I never had this problem before. ( every call drops exactly after 53 seconds) i did things like rebooting / taking the SIM card off but nothing works. Loud beeps and then dropped callwhen placing a call...

Resolved! Locked out of self serve

Tried logging in to self serve to update payment info but forgot my password and the answer to my security question. I tried too many times and now I'm locked out.

Resolved! What happens when you cancel a number?

Does the number go back into the available choices? What happens when you are activating a new line with public mobile and you do not select transfer old number. Do you get randomly assigned a number or can you choose.

Resolved! Phone sudden not registered on network

I have a Google Pixel 2 XL. Over the past 24 hours my phone suddenly is unable to register and connect to the Public mobile network. I am unable to make phone calls, send text message, and access data. I have tried the following step to troubleshoo...

Resolved! Security

I have a co-worker that was thinking of changing over to public mobile from telus. Our boss told him that he thought public mobile probably doesn't have as much security on their information compared to telus. Is there any truth to that or does it ...

Resolved! I want a reccuring plan - not just 30 days

I'm looking to:"Set up a recurring pre-authorized debit of at least $50 with the first pre-authorized debit posted before February 1, 2021.2"I get a free 300 dollars from my bank if I achieve this. The only plans I can see are 30 days. Help pleaseSid...

Resolved! How to unlock this phone

How can I get this phone unlocked? I want to use a different carrier

Resolved! Hi

hi I want to pay my bill

Resolved! Cannot place calls

Can receive calls. Usage is still under plan limits yet when I want to place a local call a male voice instructs me to go for add-ons as long distance calls are not included in my plan yet my plan is for 100 minutes Canada wide. Cannot use my phone ...

Resolved! Data Connection?

Just bought a used iphone se (2016) from Public & seems I have a problem with my data.E-mails sent on data arrive sometimes 12 hours later, texts sometimes not at all, & texts with pics don't go. Also, I am seeing small charges on my Visa most days f...

Issue setting up online account

HiMy friend has a 403 number, and I am trying to help him set up his online account. He is not receiving the text message to complete the account verification.Since there's a language barrier, do you have a screenshot what the text looks like? In c...

Resolved! Pre-owned phones

I’m new in Canada and here ☺️ So I notice that public is the best signal in Canada other than Bill and Freedom.. so I chat with kind and helpful lady name Monica and I get a nice offer for SIM. But I need to change my phone also, so I’d check the pho...

Re: Inactive service

Hiplease someone helm me for solving my connection problem. My SIM card is in NO SERVICE for 25 days and no one helping me, what should Ido?where is customer service? edited by computergeek541: phone number removed

Top-up/Pre-paid

Whenever I enter my activation code it tells me that there’s a problem and I should go to the community website can anyone help what should I do?

Resolved! Transfer a number in - BC Residents

Are there any restrictions to transferring your number from Fido for a resident of BC? Trying to get my father-in-law to join, but worried he won't be able to keep his number.

Resolved! PUK code??

I activated the phone today. It is a used phone-Samsung Galaxy J1. I put in the SIM Card and its asking me for a PUK code otherwise my SIM card will be locked. It was previously used on Freedom Mobile's network. I contacted them and they said to cont...

Receiving text message from Bank

I am unable to receive text messages from my bank. When ever I want to do on line banking they text me a security code that I must type in before I can continue logging in and I no longer can receive these. We just made the switch to Public Mobile ...

Resolved! I changed my number, and lost my refer a friend reward?

I changed my phone number last week.I referred my husband last year and I see the rewards in my self serve account through last year, but last week I just received a text from public mobile saying "Public Mobile here. So sorry, your Refer a Friend re...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Publicmobile problemssss everywhere!

Resolved! Which part of account minutes are used from

Is Porting over from a US Number Possible?

Is Porting over from a US Number Possible?

Resolved! Receiving Text Message for Apps Activation

Resolved! How to receive first month free as part of the 2021 January Promotion?

add on

add on

cancel a phone

Resolved! cancel a phone

Calls keep dropping after 53 seconds

Calls keep dropping after 53 seconds ( exactly 53 seconds)

Resolved! Locked out of self serve

Resolved! What happens when you cancel a number?

Resolved! Phone sudden not registered on network

Resolved! Security

Resolved! I want a reccuring plan - not just 30 days

Resolved! How to unlock this phone

Resolved! Hi

Resolved! Cannot place calls

Resolved! Data Connection?

Issue setting up online account

Resolved! Pre-owned phones

Re: Inactive service

Top-up/Pre-paid

Resolved! Transfer a number in - BC Residents

Resolved! PUK code??

Receiving text message from Bank

Receiving text message from Bank

Resolved! I changed my number, and lost my refer a friend reward?

Change subscription to Koodo

OnePlus phone

QIN F25

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OTP going to wrong number