Not receive referral or auto-pay reward anymore

[berthaandbob]

I just checked my account and I'm no longer receiving the referral reward or the auto-pay reward, but I am still receiving the loyalty reward (It's showing all 3 rewards in the Reward section, but it's not being applied during the transaction). Also, I used to have an auto top-up of $19/month and now it's $25/month which is now starting to accumulate as a credit balance.

[Telwood]

Contact @@moderator_team for assistance. They usually answer in a day or so. 

[berthaandbob]

Thank you, I sent the moderator a message.

[will13am]

@berthaandbob, if you don't mind can you post the payment history with personal information blanked out along with a snapshot of the rewards tab.  The community can try to help figure things out. 

[ChuckYeah · Accepted solution]

@berthaandbob 

T hi s has been a common problem recently. @CS_Agent is aware.

However, you should send a support ticket to ensure your issue gets addressed.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Spoiler

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST