Community

Resolved! Tax receipt in detail

Would like to request a copy of my invoice reflecting the payments specifically showing tax paid towards my account before leaving public mobile if possible.  i have my account information and everything and i previously requested/received this info ...

Resolved! Texts are not being delivered in timely fashion

Intermittent issue with texts not being delivered in a timely fashion, long delay sometimes and also calls not connecting sometimes?

Resolved! Net Gear Hotspot

Hi, I have an LTE capable Net Gear Mobile Hotspot unit currently sitting idle. I was wondering if I were to buy another Public Mobile Sim Card for it, could it share the existing cell number and use the data plan I'm on? Thanks. 

Resolved! Points for plan Upgrade

I upgraded my plan from 35 to 50. When will I get the 5% points back?

Resolved! Help

I need to switch my old public number to my new public number can anyone help me with this since I can't talk to anyone

Resolved! Payment

When I added my new payment card it automatically charged my account $52 without knowledge because when I added my card it immediately switched to a screen saying my charges were $56 so I submitted the payment but later found out that it had already ...

Resolved! How to fix data

My data is not working.   I tried everything recommended by the chat box, and still no success.  Please advise.

Resolved! Sim number not valid to open an account

Hello,I'd like to open a new account but my SIM number is 30100 and not 30000 as requested.Do you have any idea so I can go ahead with a new account please?Thanks for your help 

Resolved! SIM name

I need to input a SIM name on my phone. Do I enter my name or Public Mobile?

Resolved! changing credit card info

My credit card expires soon, and I went to go change it, but there are no obvious options. 1) Tried to look everywhere in my profile2) Removed auto pay then tried to re-add it.  All that happens, is my old CC was just auto re-added. Can Public Mobile...

Resolved! Cannot access account

My old email address is defunct and I cannot access it, since I have changed to the new one. Unfortunately, this old email address is associated with my Public Mobile account. Therefore, I cannot update info and change payment options to my account.

Resolved! Sim card

The SIM card received does not fit my phone.

Resolved! Calling Internationally - specifically the UK

Hi there, Can you buy an add on to a plan to be able to call the UK? Thank you!Lynn

Resolved! I need to get a new acct PIN number

Resolved! PM respond tme.

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Resolved! I used a friends referral number not not seeing the discount

Hey, I used a friend's referral number but neither her or I can see the discount.

Resolved! Locked out

I’ve been locked out of my account. I can’t log into my account, security question is not working. Bought a payment voucher and it is not working. 4 digit payment is not working. 

Resolved! Rewards for refering friend

When  would I get referal reward? I have refered two friends but I did not get any referal reward 

Resolved! 2GB Data Promotion Help

I've ordered a SIM and plan on switching to Public Mobile and I've noticed a promotion that offers 2GB of data for free for 6 months using the promo code 6MONTH2GB. If I want even more data and I upgrade my plan later down the line, will I still get ...

Resolved! How did you find your puk pin unlock number i locked my sim by entering the sim passcode too many ti

Resolved! porting

need my 2 phone numbers ported to virgin plus and i did reply yes to the text

Resolved! I lost my access to account due to 3 months inactive, can i still get my number back

as subject stated,I lost my access to account due to 3 months inactive, can i still get my number back. Please assist asap.

Resolved! use the number abroad

Hi there, I have activated the sim card. Because I'm abroad now, I want to know how to use the number abroad.  I don't get the exact number of my sim card because I activated the sim card online. Please help me to use the number. Thanks, 

Resolved! Switch away from auto pay

Does anyone know how I would go about switching from auto pay, to topping up at a kiosk/gas station card? Or changing credit card information to use Visa gift cards? My bank is shutting me off apparently