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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Voicemail Problem

I just recently sign up for public mobile everything is working fine beside my voicemail. I have set up my pin an greetings, if anyone calls me it goes to voicemail an doesn't prompt them to leave a voicemail it drops the line then starts to call my ...

port number from Koodo

account number from Koodo: ********number to port over:***-***-**** new sim is active with public and has service

Promo not working?

I received an email from public mobile giving me a discount if I activated my account again. In order to claim it I need to provide my email in the “username (email address)” box which I did, but for some reason it will not let me continue as it keep...

imessage not working over data

i have the $50 8gb data plan and everytime i try to send an imessage it doesn’t go through and makes me send it as SMS? Help please!

Won't let me phone to a different area code.

I have 100 minutes Canada wide talk...why am I being asked to pay more for long distance

rewards

I signed up for autopay with credit card and when i checked credit card bill shows that reward is not applied how do i get $2 credit?

Web page not loading

I'm trying to activate a new sim card but the web page is not loading? Any ideas?

Resolved! How can I see actual amount billed for previous month

I don't see anywhere that the actual amount billed for the previous month is shown. Payment history is a bit confusing

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Resolved! Returning customer promo and referral code

I currently have a returning customer promo - the email says that this promotion is not compatible with other offers. Can I use a friend's referral code with this offer without invalidating the promotion?

Resolved! my money

what's up, three times too much money withdrawn. The phone doesn't work. give me my money back please

iPhone 7 service

My phone says searching for awhile and then no service.

Resolved! The new offer: activation between June 9 to 11 2020, and you get $10 off for the next 6 months.

Saw this offer on a public mobile Instagram add. When I clicked on it, I was promoted to add my email then it says to activate using that email to get the offer. I tried activating my account I have a sim, but it's still charging me $40 +tax , instea...

Over 100k

APN code

Hello public mobile community, I am new to public mobile and I have an iphone 8. I put in my new sim card and manually changed the APN from the cellular data network (settings —> cellular —> cellular data network ), and then restarted my phone. Am I ...

I'm locked out of self server after 2 attempts

I was locked out of self serve after two attempts and I cannot reset my password. How do I reset my password now?

Transferred number and not allowing calls to be made

New customer my husband and I and I tried calling his cell and goes straight to voicemail and he tried calling my cell phone and it does the same.What is going on and how do I fix this.My husband uses his cellphone for work.

Resolved! Lockout of account.

I got a phone call today from a genuinely concerned individual letting me know my phone number must be spoofed by scammers, as he called back my number looking for them, and was very apologetic. Out of curiosity, I decided to double check my PM acco...

trying to reactivate my account

Hi There! I'm trying to reactivate my public mobile account, which I suspended in April. It doesn't seem to want to let me do that...

Resolved! Referral credit

Hey. When I refer a friend do we both get $10 credit or just the new friend?

Resolved! New to Public Mobile and I need to port my old phone number from Koodoo

Activation of my SIM Card using old number

hi,just got my sim from Public Mobile. How can I activate my SIM using my old number

Cannot make calls

So after two days of telling the moderators that my account was breached, I have finally proved it and in fact it was compromised. When I entered my profile after being given a password reset, someone else's name and information was present instead o...

Resolved! When is the best time to change plan

Hey . My account says payment due before 13th June. I would like to change my plan, what is the time ?Should I change on 11th or 12th ?

Resolved! Top up /$2 Auotpay rewards how it works

Hello friends. I would like to get some details on how does top up voucher works?Is this possible to use top up voucher and still receive Autopay rewards ?

Resolved! Is visual voicemail coming to public mobile in the future? I would really appreciate this feature.

autopay

I prepay monthly but my autopay didn't go through this month. There are sufficient funds in my account. Now service is suspended.Tel: ***-***-****

Resolved! Emergency calls only

yesterday morning my phone stopped working. I paid my bill got confirmation no interruption in service and now no service. Pls help

Resolved! compatibility of phone

A friend (that I help with stuff like this) has a Coolpad Snap from Koodo. Telus also offers the Coolpad Snap, so I would think that it should work with Public Mobile. However it does not appear in the compatibility list. ??? It would be great to hea...

Resolved! Trouble porting number from Virgin mobile

I'm trying to port my number from Virgin mobile. I followed the instructions on the self serve, but got a message that said "You entered an incorrect ESN/MEID number." How do I re-enter it? I can call and send messages from my phone, but incoming ...

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