Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hello, I forgot my account password, I am getting an error in the e-mail section when trying to change my password, please help.
Hi there! I'm switching over from Freedom, my current month with freedom ends on Oct 15th, so I want to switch close to that date as Freedom won't prorate and refund if I cancel early in a month since I'm prepaid. Problem is, I will be in the UK from...
Hello, I just signed onto public mobile at a store. The agent did not tell me about the promotion and as such I did not know of the 2GBBINUS code. Is it possible to get this data still? Thanks
Having issues with my port in. It was activated 2 days ago but port in not completed
Was on facebook this morning and this sponsored ad came up. Went to the page below and submitted my email and did receive the promo email in my inbox. Link:https://www.publicmobile.ca/en/on/pd1-9671281201?cmp=SOC_Public-Mobile-Mobility-Performance-Al...
If person I referred to PM changes its phone number due to porting or just to pick 'nicer' number, how that reflects on my referral reward status?Will Refer-a-Friend be automatically updated or I have to do something?
I have had my plan for a little over one month, but my data has not reset. I received a text saying I had used %75 of my data, but it should have reset 10 days ago and I have not used that much data in the last 10 days. Why hasn't it reset? And where...
I didn't enter the right account number for a phone # port when requesting a phone transfer and did not receive an SMS confirmation of a transfer.How can I re-do the phone transfer (I now have my correct IMEI # to put in)?When I go to my public mobil...
Hi, I just recently re-signed up for Public Mobile. I used the same email address that I had used previously. I left during the mass port to Koodo that was offered on the old 4GB non 3G speed plans a few years ago, so I ported my number and never lo...
I can't send out emails with my phone. I have no other way of getting pictures off the phone that I know of. It used to work. I maybe hit a wrong setting somewhere or something or my service changed? Any help would be appreciated. If someone knows so...
My phone is not working
Set up my mom on public on Tuesday. She can’t receive calls. We have done all the troubleshooting and still not working. any suggestions?
Hi
Just wondering why you are not 5g
I put in enough funds to take care of my monthly payment yesterday, as is my monthly routine. I logged in today to check everything was good only to find a confusing announcement saying my account was suspended because it didn't have enough funds, ev...
Hi there. I was a public mobile customer for 2 years until yesterday. I was happy with the service but can’t get home internet anymore where I live so I switched back to Rogers for infinite data. after porting my number I tried to log back into Self ...
While checking the my account page today I noticed that there are numerous SMS (atleast one a day at particular time) to "7723" and detail shows "Prod1" There is nothing in my SMS app. Any idea?
Hi there, I recently got started with a Public Mobile phone number and it's working great for calling, but for texting it doesn't seem to be sending or receiving texts. I'm testing the functionality out side-by-side with another Public Mobile phone a...
I just activate my new PM sim card and I notice I can write my full first name. I am from south america and my first name is made of two names. The input box has a limit of 11 character, my name fails by 1. I don't have issue with my last name (also ...
Hi, Wanted to check whether if my phone, Samsung SM-J610F, is compatible with the public mobile network, I don't know how to check, my phone is not listed in Public mobiles check the compatibility of public mobile network.
Lost my phone so got a new one and new SIM.Went to change it on website, entered new SIM number, selected text message for security confirmation (to a different phone number which I can still access obviously). After 30 minutes no text had arrived, s...
Hi, When I click "my account", I am just getting this empty page. I've tried on Safari and chrome and tried to log in a couple times already. Is the self serve down or what can I do? Thanks!
Hi,Can anyone figure out what wrong with that? The money I paid for new plan went to Koodo Mobile, not Public Mobile. I used my Costco Capital One credit card to pay and activate a new number. The money went into Koodo Mobile. I have contacted Co...
Upon sign up, the refer a friend was missed. I would still like to register the friend who referred me, so he can get the $1.00 a month reward. How can I do that?
I would like to change my email address for this phone number **********, PIN ****change email to ****
My plan is Canada-wide unlimited talk including other features but whenever I try to call any number outside of my province (NS), it won't work. I receive a message saying that I don't have long-distance minutes and I have to buy minutes from Public ...
