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Why does the website not work?

damk
Great Neighbour / Super Voisin

Trying to change the sim card since I lost the old one yet ehwn I go on "plans and add ons" it just displays an error message. Help

2 REPLIES 2

Meow
Mayor / Maire

Try different browser. Try incognito mode. Clean cache, cookies.

I get the similar malfunction using old Firefox trying to access PM site since last week 😞 so have to use Chrome or Edge.

dabr
Mayor / Maire

@damk   Unfortunately, PM website seems to be prone to glitches on a regular basis lately. 

 

Just wait an hour or so and make sure to clear browser cache/cookies using privacy/incognito mode or even another browser before retrying.