I have been receiving texts that I am running or almost used up my data? My wife and I have the same plans so I'm confused. She doesn't use any more than I do. So we logged into our accounts and did a side by side comparison. Both accounts say we have the $105 per 90 days plan. Which is correct as we have the same plan. This includes: 3 choices with Canada wide Talk, 3GB at 3G Speed/90 days, Unlimited Canada-wide Talk, Unlimited International Text.
BUT when I compare our Data and Data Add-Ons side by side, I only have the 1GB Promo. WHAT? My 3GB at 3G Speed/90 is missing under my data and addons. My wife has the 1GB Promo as well but she also has her 3GB at 3G Speed/90 as well as 2GB one-time data bonus (still active but has no data used), she has a 5GB one-time data bonus (which is still active as well and not used much). It almost looks like she got quite a few bonuses - I know she wanted us to each get one of those bonuses but looks like she has them all lol. No biggie! But where has my 3GB at 3G Speed/90 gone to? Not sure what you need from me but if you can please get back to me.
If possible, can I have someone take a look and have my 3GB at 3G Speed/90 reapplied to my account?
Data usage is reported in the daily usage logs twice daily in two 12 hour blocks of time usually shortly after midnight. Usually one block will have a larger block of data than the other as one will represent mostly daytime and the other mostly nightime when you are probably asleep for 8 hours and/or home on wifi.
It sounds like on a general basis you use more data than your wife and have probably dipped into your bonus data add ons as you have run out of data as you near the end of your 90 day cycle. This is where a 30 day cycle can be more convenient as you can change your plan on next renewal to data plan that suits your needs.
In winter you may need less as you are home more but summer you may need more or when you take a holiday or when we were all stuck at home during lockdown we hardly needed any at all.
You would probably do well with the $35/3gb plan but your wife probably would do just fine on the $25/1gb plan.....plus she still has lots bonus data add ons leftover to supplement her plan if need be at the end of her cycle.
Since neither of you use a whole lot of data if your grandfathered plans have full speed 4G LTE data you probably won't notice any difference with it being throttled to 3mbps and you can still access 3G data that averages 10 to 12mbps+ depending on network traffic.
Just remember once you change plans you cannot return to your grandfathered plans, full speed 4G LTE data (if you have it) or your 90 day plans. You can however cancel or change your scheduled change plan at next renewal at any time up until renewal.
Here are some data saving tips that may also help you conserve your data usage if you don't already employ them they can make a real difference in your usage.
Set your data tracker to the correct calendar dates of your 30 day cycle.
Set your data warning. ( I set mine to 25% of plan data**.)
Set your data limiter. (I set mine to 50%.**)
Turn off all background data in your app usage settings.***
Set video content to play on wifi only ( or off altogether) in each individual app's settings.
Turn off wifi assist for iPhone or the Android equivalent.
For low data plans turn off mobile data and turn on when needed or to download MMS.
Use free wifi when available.
Double check that your phone is connected to wifi. Your phone can sometimes not automatically reconnect to wifi after rebooting, resetting or leaving/entering a wifi area.
*Android and iPhone's data saver tools work differently it is prudent to check settings in each phone's apps for such things as your photo app for device syncing, backing up etc.... Note: viewing or searching for backed up/stored photos can use considerable mobile data.
**Public Mobile sends out a text from 611 giving a warning at 75% and 95% of total data usage. If you have data add ons these warnings include both plan data and add on data.
**So if you just have 1gb of plan data you will get a warning at 756mb/1024mb and 973mb/1024mb. However if you have 1gb of plan data and a 5gb data add on (1024mb+5120mb=6144mb) these warnings will recieved at 4608mb/6144mb and 5837mb/6144mb respectively.
**This is why setting your data warning and limiter is important so that an errant app's sudden usage can be noticed and/or stopped by your phone's data usage tools rather than relying on pm's limited warnings system.
***Background data can use up to 38% of your data that is pure wastage.
Get in the habit of taking screenshots of your overview page and payment history before and and after renewal to spot any anomalies and ensure your data counter resets or get it fixed quickly by customer support if it does not.
Just an FYI on your rewards and the introduction of Public Points for new customers who activate on or after January 25th 2022. Do not switch to the points program!! You can log into your new rewards account and still view your rewards as before when they were in your self serve account but you lose out on loyalty and the autopay rewards with the points program...big time! Stick with your rewards.
Wow! I followed your instructions and checked my usage from Jan 23-now. My next billing cycle is april 23 so I believe I have gone back far enough. And it looks like I have Web traffic a lot. But it always happens in 2's. Like on March 15 I used up 0.899 MB and 117.526 MB within an hour of each other. The rest is the same. Always 2 web traffic usages with 1 small and then a fairly large amount of MB used up. So I guess I need to find out why I'm using so much. And yes I may open a ticket to find out about the other bonuses. Thanks again. That was very helpful and I will take note of your tips going forward. Cliff
As mentioned above, you likely ran out of data this 90 day cycle. You probably also received the previous bonuses, but likely used them up in the past. Once you use up your plan's data, then you start using your add ons.
If you are paying $105 for 3GB of 3G data over 90 days, you may want to consider switching to the present $35/month plan which includes 3GB data/month, instead of your grandfathered plan of 3GB over 90 days. You will still have canada wide calling, international text. Your wife might want to consider switching. We usually suggest switching at next renewal date. Public mobile does not pro-rate plans. There are some advantages of the 90 day plans over the 30 day plans, but in this case, you get more data for the same price.
@cnagel if you don't see the 3GB at 3G Speed/90 days there, it meant they are all used up
I wonder if one OS update used quiet a lot of data and you weren't aware? Maybe you have enable Wifi Assist or Adaptive Wifi (a feature which uses Mobile Data if Wifi signal not strong enough)?
But you can confirm your usage in 2 ways:
1. My Account Usage log (https://selfserve.publicmobile.ca/Overview/viewUsageChangePlan/), filter the date from the beginning of your current 90 days cycle to today and check through each page for Web traffic and see if you have really used 3GB (DO NOT TRUST the sorting feature, it looks fine but it does not work!!!)
2. if you have an Android phone you might be able to trace the usage for your last month (sorry, I don't think it can go back 90 days), check the usage and see if it makes sense
if the usage really does not make sense, you might want to open ticket with PM Support to confirm. Also, you can confirm with them if you did get those other data promo bonus before. i heard other customers saying they had it but just gone for no reason and PM able to help them to restore the missing bonus
To open ticket with PM:
1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
