Missing credit on third month free promo

[KK123]

Hi,

 I sign up to Public Mobile with the one month free offer(on the third month). However I don't see a credit on the third month(Dec2024). I've tried to reach out to customer service on my forth attempt and still waiting for first reply.

Any advice as to what I can do to resolve this?

Thanks

[hTideGnow]

hi @KK123 

PM should add a credit to your account as Available funds couple days before the 3rd month.  If you checked and not see it there, please ask support to check

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[TheSterlinger]

@KK123  hi do when you signed up the promo was still active? You didn't make any plan changes?  The active has been active and paid? It is time for the 3rd payment?

You don't see the equivalent of the plan amount showing in your account as Available Funds?

If not, use the orange chatbot to create a ticket and ask an agent or the link below. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html