Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! time needed for community rewards

hi i'm just starting and asking myself how much involvement is needed in average to obtain the smallest reward for community reward.

Can't receive text msg from Uber eats today

I can't place order in Uber eats as I didn't receive the verification code texted by Uber eats. Is it Uber app's problem or my phone's problem? Thanks.

Resolved! Can't make a local call or access my voice mail box

Hello public mobile users, I hope you can help:It started a week ago - when I try to make a local call, I get a message that I don't have a long distance call plan and I need to update my plan... It's a local call and not a long distance. Same messag...

Resolved! UNLIMITED TEXT/PIC MESSAGING

I'm hoping someone can help me with this.When I purchased the $15 plan in the fall it didn't include picture messaging, just unlimited text. Can I change my plan to the $15 one that includes this now? When I click on change plan I don't see any opt...

Resolved! Promo Code for Changing Plan from $15 per month to $50 per month

Hello there, I am changing my plan from $15 per month to $50 per month because I need internet. When I try to do that, there is a section for Promo CodeI wanted to see if someone can provide me a promo code if applicable for this case?

Resolved! Can't call out

Bought a phone for my mom, sign up for Public Mobile 9 days ago. Worked well until this morning. Every time calling from her phone ended up with a message saying she doesn't have long distance in her plan, and it is a local call.

Resolved! Samsung Galaxy s7 g930w8 Switching from koodo sim to pm Sim

When I make the switch, can I expect that my device will do an automatic hard factory reset again, like it did when I first put my koodo sim in. Just need to know if I should back up all my data before switching sims ?

Locked sim

I locked myself out of my SIM card, used all my attempts so I bought a new sim I need to know how to put my old number on my new sim and activate it with the plan and minutes I already paid for??? Someone please help!!!!

GETTING LOTS OF CALLS FROM CROATIA

GETTING LOTS OF CALLS FROM CROATIALIKE AROUNF 40 CALLS A DAY DIFFERENT NUMBERS

Re: HOW DO I GET A COPY OF MY CALL LOG HISTORY??

Hi I need to get a log history of my calls coming in and out, since the day I registered with Public Mobile.Can you please provide this?

Resolved! Data Overages

Do you get a notification for data being almost over, to prevent overages?From 611 perhaps?

Resolved! max west cell phones

when I check compatibility it say yes to 3 G but no to 4G besides speed will it still work on system

RE: Account - xxxxxxx

I am locked out of my account. I have sent the moderators a message regarding this issue. Please address it as soon as possible. edit by mimmo removed personal info

Resolved! I need to change email and password

Hi my email is no longer in service i want to change my email and password please help me. edited by computergeek541: removed e-mail address

not working

I just noticed today that I've missed several incoming calls in the last few days. My line is not working.Does PUBLIC MOBILE have a problem these days?

updating my payment because my credit card is expiring but it wont accept it

hi, im trying to update my credit card up everytime i try to update it wont accept it/ denies it. it tells me to call my credit card. i did call and they said they did allow it to register but the public mobile website wont allow it. can someone help...

Resolved! I don't have data :(( AGAIN

this is completely unacceptable.i'd finally gone through the nightmare last month, and now here we go again.same problem. i don't have the data even though i received the message from Public Mobile, saying my plan is successfully renewed 18 mins ago....

Outgoing texts not working

Hey! I changed my plan from 25$ to the 15$ plan ! It says my plan is active but I can’t send texts or use calling? Anyone else have this issue ?

Resolved! Data usage warning text

This is the second time I have received a text saying I have used 95% of my data. The first time I got the text about a month ago it said 75%. I checked my usage on the portal and both times it has been less than 50%. Is anyone else having these mes...

Resolved! How my autopay rewards are deducted from the bill?

Hello, My PM plan is $40, and I have set up autopay($2 rewards/month) and my estimate bill is $38/month. However autopay system charge me $40 without tax every month. I wonder how they deduct my rewards? My understanding is they charge me $38 every m...

Resolved! Entered the wrong number to port in

I just activated my new SIM card and wanted to port my old number over. I entered my old account info and SN correctly but i made a typo for the number i wanted to be ported over. So my SIM says its activated but with a completely wrong number not f...

Resolved! Bonus 1GB data reset?

I joined Public in Dec 2019 and the plan at the time offered a bonus 1gb. I am wondering if this 1gb resets each month or if it's a one-time 1gb? Reason is because I got a text that I'm at 95% of my limit when my cycle was just renewed. I also saw ot...

Resolved! No cell service at home. Is there a way to create an account using email?

I have an activated Public Mobile phone. All is fine, great service, but I wanted to add some extra data. The problem is there is no cell service at my home to receive the verification text message to create an account. I assumed I already had an acc...

Resolved! SIm Activation

I was helping a friend register their new sim but we ran into problems. After completing step 1 Account Setup under Activating Sim we clicked the continue button. The screen showed active for a long time before we received a message saying not to pan...

Suspended due to insufficient funds, will not accept payment

My account has been suspended due to insufficient funds, even though I am on autopay and received my autopay notification. When prompted to pay, it doesn’t give me an amount I need to pay and when I select amount due, it tells me my account already h...

Mya acont

My acont is block out im forget my password and question

I need my account number

Can anyone help me with this please?

Praise for Public Mobile

Hi all,I want to say how much I appreciate this company. We've just experienced a horrendous road trip south to the US to get an aged parent from Arizona and bring her back to Canada. We didn't feel safe flying and certainly didn't want her to get on...

Hey I'm Evangeline

I need account I can't make one because my SIM card is broken and I can't get the code so I can set up account I got a new SIM card but can't use it because I need account to change it please help

Resolved! $15 plan. Cost if over data limit

I was wondering what the cost is if I go over my 250mb limit.I cant log into my account currently, to add more data.

Community

Forum Posts