Public Mobile charged me even after I closed my account and auto pay

[a_furloni]

I closed my pre-paid Public Mobile account mid-February, but to my surprise I was charged the same amount as usual on March 01.

How can I request a refund and prevent the same thing from happening next month?

Thanks,

[a_furloni]

Thank you Softech,

I only saw your reply now.

I'll make sure to monitor my community inbox, as suggested. Thanks again

[a_furloni]

Hello Halimacs,

Thanks for your reply.

I did transfer my service to another mobile provider successfully in mid-February but I keep getting charged by Public Mobile. In fact, Public mobile has charged me again today. What can I do to prevent this from happening again and get my money back?

[HALIMACS]

@a_furloni 

How did you close your public mobile account?

The only way a Public Mobile account will become suspended or deactivated is if there is no payment card registered for auto pay nor funds available to cover the next renewal -OR- you successfully port your service to another mobile provider.

[softech · Accepted solution]

@a_furloni   Unfortunately this happens occasionally.   But no worry, PM will refund you the money and have your account and Autopay  properly closed this time.   You just have to open a ticket with them.  Since you no longer have access to your My Account, just open ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there