My monthly subscription all of a sudden changed and my automatic payment didn't pay it

[PCcookson4]

For almost a year, I have had the 19.00 subscription.  This past, February, public mobile charged by credit card the old subscription rate ( 15.00)  and then cut my service because they said I didn't pay my bill of my regular subscription,  I have automatic payment, they under charged me and then cut my service.   When I log into my account, it shows that I have the 19.00 a month subscription and all my payment information is correct?  Has anyone had this happen?  is this just a fluke or do I have do report this to someone?

[Chalupa_Batman]

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@PCcookson4 wrote:

For almost a year, I have had the 19.00 subscription.  This past, February, public mobile charged by credit card the old subscription rate ( 15.00)  and then cut my service because they said I didn't pay my bill of my regular subscription,  I have automatic payment, they under charged me and then cut my service.   When I log into my account, it shows that I have the 19.00 a month subscription and all my payment information is correct?  Has anyone had this happen?  is this just a fluke or do I have do report this to someone?

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You can always reach out to a CS Agent to confirm what's happening if you feel you've been wronged.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage