Getting into my account

[Sherilyn]

This is my first month I got a text from public but it doesn’t even acknowledge my email address, or password to reset anything, how do I fix this? The sales guy set me up with all my access and passwords, 

[hTideGnow]

HI @Sherilyn   if self-registration didn't work as suggested by @dabr , then, maybe an account was really created.

Open to ticket with PM CS Agent and have them to check:

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr · Accepted solution]

@Sherilyn   Did you actually create the self serve account after activation of your number at the retail store?    If not you can use the following link to do that now and then you can add a payment card to the account to get any bonus data and also 5% discount for your renewal payments or if you purchase any add-ons. 

Use the same email you have registered for the Community account to be eligible for any community rewards if applicable.

https://selfserve.publicmobile.ca/self-registration/

edit:  BTW payment cards accepted by PM are Visa, MC, Amex, Debit Visa and Debit MC (at least BMO Debit MC).

[Yummy]

Did you create self-serving account?

If not I doubt sales guy did that for you.

You need to create self-serving account in order to manage your PM stuff.

[JL9]

Where did you activate your phone? They may be able to help you access your account and give you the info you need. Did you ever open your my account page yourself yet?