Error Code: 821

[wendy21]

got this error after paying and signing up what do we do now

[esjliv]

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@wendy21 wrote:

got this error after paying and signing up what do we do now

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@wendy21  - if you were charged for the activation, insert the Public Mobile SIM card and do the below:

*turn off your phone, then reboot

*perform a reset network settings on your device

Do you have any services?

Then try to log into your account: https://selfserve.publicmobile.ca/Overview/

If you have services and you can log into your account, then you activated your account.

If no services, then submit a ticket with Public Mobile Customer Support as methods provided already in this thread.

[JL9]

Another customer just experienced this, you can check it below or this link

 https://productioncommunity.publicmobile.ca/t5/Get-Support/Error-code-821-received-during-trying-to-...

As it explains why you are getting it and why you shouldn't try to activate again. 

[Yummy · Accepted solution]

Do not try to activate again! Check your payment card to see if your plan amount has been charged.

Try SIM in some other phone. That will determine if it is your phone hardware issue.

Usually 821 is missing/incorrect porting information. Your SIM card will need provisioning to your incomplete account activation. Send a private message to customer support with "incomplete activation" in the subject line and explain in detail your issue. Once the CSA sets it up correctly you will be able to finish your self serve account set up.