Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i lost my sim.I have suspended my account and ordered a new sim.What do i do if my new sim is delivered
Hello - my family has four accounts with all four being paid for by the same credit card. Over the last couple of weeks Public Mobile has not been able to apply Autopay to the credit card. The credit card is working fine as other purchases have been ...
Hello, I purchased a certified pre-owned iPhone 8 through Public Mobile and it’s not functioning properly. Who do I contact about this one year warranty that it comes with?
where do you register a credit card
Would be good for public mobile to make their site load faster, with more costumers every day and keeping same servers I’ve been with public for a year and site seems to be slower and slower.
Unless I'm near the cell phone tower in downtown Fergus, I can no longer get any signal. This wasn't the case when I owned my Galaxy S6 (even though reception still wasn't great) but since getting the S9 reception has been horrible. Same goes for tra...
I was late paying my bill it says I have a balance? But still no service how do I fix this?
Anyone else unable to register a credit card, and getting this error message:ERROR_CODE=101 APPROVED=false ERROR_MESSAGE=C101_AMOUNT_OUT_OF_BOUNDS PROCESSED_TIME=102530 PROCESSED_DATE=210323Is there some sort of hack or workaround I can do to make it...
Hello. I had have pay 105$ to add data on my accounts now I don’t see anything changes!! What’s going to happen for my money?
I activated my sim card yesterday, online. I then got a SMS message from my existing carrier and I replied yes I wanted to port my existing number over to the new carrier. I then put the sim card in my phone and turned it on. The screen says the netw...
I have an old Samsung s7 that is locked to rogers. I called to unlock it but was unable to because I purchased it years ago off craiglist. Rogers told me I needed to know the email of the previous person to unlock it, which I clearly don't know. Is ...
Hello how to get my account to stay set to my province. I keep changing it to my province and it always sets back to ontario? Is that normal or what do I need to do? or does it matter
I'm in the Kitchener / Cambridge area of Ontario and normally don't have any issues but my data seems to be taking longer to load. Anyone else having this problem?
I recently reactivated one of my accounts that I put aside for a few months to test some other things on another account.When did this happen? I only just noticed it. It's been active for a week or so.
Does it still have the option to key in last 4 digits for your number choice??
Newbie here...I am a new customer and I signed up back in January. There was a promotion to get second month free and and data top up. I don’t see either on my account???
A couple of weeks ago, I had gone onto my son's account. This was an effort to upgrade him from the $15/mo. plan to the $25/mo. plan. The website would not accept the load. In the process of trying to figure it out, pay coordinates for the credit car...
When does the $1 reward show in your account? I just received it and I'm on my 11th renewal
I've never been able to access my voicemail
Hi Community!Almost ordered OnePlus Nord N10 5G and then found that you can not use mobile data with this phone on Telus because of the glitch https://mobilesyrup.com/2021/01/19/hold-off-buying-oneplus-nord-telus-issue/ Is anyone bought this phone an...
Hi I am locked out of my self serve account and it’s not sending me a verification code of email
I currently have a disconnected phone number from a previous provider. When I try to change that number to a PM one through my account, all it says is that it failed. It's been about 30 days and I still am unable to change my number, is there any oth...
Every outbound call, I get a 30 second pre-recorded message about the March 16 voLTE service upgrade in my area (Winnipeg/Brandon). I thought maybe it would disappear after March 16, but now the message has changed to using past tense and it won't go...
Hello, I would like to add my daughter's accounts to mine for automatic payment. Is that possible? If so, how would I do that?
I need help, my phone keeps saying called failed. When someone is trying to call me. And it’s doesn’t even show up in my missed calls list. if Iam on FaceTime with a friend and someone calls it will automatically say call failed. whyyy?? Someone help...
