I am unable to access My Account, and forgot the security questions to go with it!

[brysonhill01]

Hello, and as stated above, I am currently unable to access everything within my Public Mobile account, while I am able to access this portion of the website. My email is the same, but the question "What is your fathers middle name?" isn't even correct to begin with. I don't even know what i'd need to verify that this is my account, and what I would need to do to access it. Help!

[BKNS27]

@brysonhill01 

Did you activated your SIM at a retailer or did you activate the SIM yourself?

If you activated the SIM yourself, you choose the security question…anyway, contact a CS_Agent by private messaging or Chat button on this page to help you access your account then when you are in your account. You can change your security question under My Profile.

[esjliv]

@brysonhill01  - have you ever created a MyAccount/Self Serve yet? If not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

Note, over 90 days of nonpay/suspended status your current account, number and self serve access is closed/gone.

Otherwise see @softech post to get help get access with a current account.

[softech · Accepted solution]

@brysonhill01   you can still open ticket with PM Support to have them reset the login credentials:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there