03-23-2022 09:54 AM
I'm locked out of my account. I don't knw the answer to my security question. I need to get in to do an add-on.
Solved! Go to Solution.
03-23-2022 04:32 PM
03-23-2022 09:58 AM
@mollybethcampbe if you already tried the Forgot Password link and unable to get past Security question, then open ticket with PM Support and they can reset it for you
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
03-23-2022 09:58 AM
Send a private message to the CSA - agent by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437