I am wondering how I can keep my phone number.

[DoyoonKim]

• I will leave canada for 1 year but I don't want to lost my number so I will try to click lost/stolen button and the I will recover before 3months.
  And use 1month and then click lost/stolen button again.
  Is it good way for my phone number?

[softech]

@DoyoonKim   if you worry you forgot to renew every 85 days after the plan is suspended, you have another option

Port your number out to Fongo and port it back to PM or other provider when you are back.  But there are goods and bads

The goods:

- less work, one time port out and one time port in

- no need to worry about the 85th days or no worry what happen if credit card payment didn't go though

- cost is only $25 to port into Fongo and free to port out after 3 months.  Porting back will need a new sim but many mobile store will give out the SIM for free if you activate with them (worst case, cost is $10).  Slightly cheaper than renew every 30+85 days

- you can extend your trip, come back later without more cost

- you can still use the phone service with Fongo.  You can receive calls and texts, make calls on your Fongo apps like a real phone.  (outgoing text is not fee but with a charge)

The bads:

- you will loss your current reward system.  So, if you come back to PM, you will be on the new reward.

- If you have some fund in your Available Fund now and not used up before porting, you will loss them all

[darlicious]

@DoyoonKim 

Here are the options for your pm service but it seems switching to the $15 plan once you are ready to leave and reactivating when necessary is your best plan of action.

Spoiler

1. You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
2. If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
3. Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. Moderator/CSA contact after paying and reactivating is necessary to have the rewards applied manually.
4. Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
5. If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
6. Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your fongo number  before you leave Canada.. Now any incoming calling to your pm number will ring thru to your fongo number while on wifi or mobile data (w/a local or global sim card) You can access your fongo voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels and Stay--Safe!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[computergeek541]

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@JL9 wrote:

I don't think you have to go the route of lost/stolen, you cns suspend your service for around that 3 month period at a time but like @computergeek541 says you better stay on top of it because if you miss it by even a day, you may be out of luck. 

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If there isn't enough to renew the plan, you're right that it won't make a difference.  The lost/stolen thing would likely only be done to prevent a plan renewal if there is enough balance already in the Public Mobile account.  But in the case of there not already being enough funds in the account for renewal, the customer will want to make sure that autopay is disabled.

[JL9]

I don't think you have to go the route of lost/stolen, you cns suspend your service for around that 3 month period at a time but like @computergeek541 says you better stay on top of it because if you miss it by even a day, you may be out of luck. 

[computergeek541 · Accepted solution]

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@DoyoonKim wrote:

• I will leave canada for 1 year but I don't want to lost my number so I will try to click lost/stolen button and the I will recover before 3months.
  And use 1month and then click lost/stolen button again.
  Is it good way for my phone number?

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You could do this, but if there is a mistiming, the number will be lost.  You may also wish to consider switching to the lowest priced $15 Public Mobile plan, but be aware that if you switch away from a plan, you will only be able to switch back to if it is still offered at that future time.