payment problem

[amazing50]

My card expired and I forgot to update, so I was canceled with no notice. Wasted a bunch of time before I realized the error. Made a double payment and my phone is working. Problem is I have been paying for another phone for years without any problems but now you won't take it's payment. There doesn't seem to be any way to get you to reactivate this phone.

[amazing50]

Only inactive 2 days. Thanks

[HALIMACS]

@amazing50 

If it's been inactive for more than 90 days, account/service is permanently deactivated. 

[darlicious]

@amazing50 

Wait one hour and try again. You can only make two attempted or successful payments before waiting out the hour. While this rule I thought pertained per account I suppose it could also pertain to the card being used across more than one account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

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@amazing50 wrote:

My card expired and I forgot to update, so I was canceled with no notice. Wasted a bunch of time before I realized the error. Made a double payment and my phone is working. Problem is I have been paying for another phone for years without any problems but now you won't take it's payment. There doesn't seem to be any way to get you to reactivate this phone.

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@amazing50   on the phone you still cannot reactivate, you can login to My Account, right?

If so, go to Payment Tab, one time payment, then make a manual payment using "Other (Enter the desired payment amount)" and make a manual payment

1. if you see your Available Fund = $0, then enter the full plan amount

2. if your Available Fund = plan amount already, then make a $1 paymenet

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

then click reactivate current plan is you see the button there

then logoff from my account and reboot your phone

[esjliv · Accepted solution]

@amazing50  - your double payment will just be used up first on your next renewal.

As for the other phone, perhaps try waiting 1 hour to try again. There could be a temporary lock, due to many attempts or multiple charges on the first phone.

If still issues after waiting, ask CSA for help.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)