Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’ve had 4gb Of data and bought another 1gb and somehow it’s gone. I’ve been in wifi is it possible to get reimbursed the data back?
My account expires on May 12th and I want to move to another company before that.So I sent the account number (1000000xXXXXXX) that I see when I log in to the new company.The new company says the porting lock is locked. How can I move it to another c...
Does Public work with e-SIM on my new iPhone SE
I have more than enough for plan why isn't it reactivating my account
Hey everyone, I was looking at maybe changing my plan next month to the 35.00 plan. I see there is a promo where you get 1G + 1G bonus instead of 1G +500mb auto pay bonus. But, if you go to change plan and add the 35.00 plan it only shows the regular...
Tried all the solutions I could find online and called my bank to see if there was any issues there. have been in contact with the mods and was told the issue was resolved I tried to use my debit card and it still refuses to accept it . I'm at a loss...
invalid sim when entering a new and unactivated sim cleared cache on browser and tried different browser..still same issue
Hey, Public Mobile/Telus, quit making me change the password to my account.
Just activated my account and made all the payments to only find out that my Sim card is a dead sim, need assistance to get a new sim delivered to me or what is the next best solution? any advice?
Where do I & how do I unblock the PUK from the phone/SIM?
How can I have me $25 plan And use a Smart Watch with SIM... For data on Smart Watch is there anything new coming or should I get a 1 gig plan for my smartwatch..... Can someone help....
originally thought this phone was compatible but being told no after i just activated it. phone works but no data. cant access apn because it says settings not available for user...help please
Hi, I'm doing my taxes and need receipts for 2019. Who do I contact to get them?
moderator; I am locked out accidently from my phone/sim asking a PUK code; can you please help me? thanks
So I know that the 1GB is on sale for $15 instead of $30 I was wondering how many have you bought it? Also how much data did you buy? I might have over done it a bit hahahaha but it’s good to have extra just in case. Maybe not this much extra though...
Hi, I recently had troubles with my data. So after going through a long strand of held desks with Public, they asked me to use the other SIM card I had available for them. It finally worked out. So now I have one SIM card, that is not active but it w...
My son is trying to activate with public mobile. He is currently with Rogers. When it asks for his phone serial number it won't accept it, the field keeps going blank. Any help would be appreciated.
Hi all,I have the 400 minutes INTL calling add-on (from a long time ago and also the bonus so I have the minutes). I can't seem to call a cell number that is in the Netherlands so was wondering maybe I'm not doing something right. I'm calling from Ca...
Hello,I'd like to transfer to Public Mobile. After reviewing the community, I am still confused on various things. Would you please answer the following questions for me? :1)I would like to transfer 3 members of my family to PM. I understand you do n...
auto pay doesn't seem to be working? Why is that … I have money in my account to pay my bill, yet now my line has been cut off. I am "paying for my phone line yet" I am not getting the service??? Anybody else having problems of recent with their au...
Hi There, I just made another payment to buy a SIM card. After the payment was processed and taken from my bank account, this Screen below appeared, saying the "ZIP code does not match billing address". This is the second time I have tried using your...
My phone was suspended without any prior notice. I used to be on a debit card payment is now changed to an active credit card. The payment using the credit card has already gone through, yet the phone is not working.
I ordered my sim card almost 2 weeks ago and it has not arrived and since there is absolutely zero customer support from you guys this is the only was to make the inquiry. Kinda ridiculous if you ask me, anyways I just wanrt to know what is going on ...
Hi everyone! I'm about to jump in and have a few questions 1- My phone is Xiaomi Redmi note 7. Are sims csims comptible? 2- Does 3G data allows smooth video stream? 3- Can I change plan whenever I want 4- Can I cancel anytime? 5- I hear PM's coverage...
I keep getting this message since yesterday wasn't able to proceed with payment for a new activation.' Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to expe...
Hi do my text / minutes and data on my plan roll over to the next month ? thanks
I want to upgrade my plan to the $25 plan and there is a new promotion to receive a month free and would like a promotion code to receive this as I will lose my remaining $5 a month promotion for switching
Can’t verify my credit card it’s the same one I’ve always used
Hello I have noticed recently that when I am on the phone with anyone, the call temporarily cuts out and I hear static. And then they resume. It is pretty annoying because I’ve missed out details on important phone calls. Any tips would help. thanks...
My service is cancelled and I was not created any account in Public Mobile. How can I stop autopay. Is the autopay still active with cancelled account or autopay will not active.
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