[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Can't log in
I can't seem to log in, and when I try to reset my password with my email, I get a login error. Can someone help me out?
Resolved! Receiving text messages while outside Canada
Will I be able to receive text messages while I’m on vacation outside Canada? (Not U.S. so no option to buy add-ons)
Resolved! I cannot install Whatsapp
My phone number starts with 437 ... Whatsapp says it's not a valid Canada number What can I do?
Resolved! payment
got a text saying your plan did not renew because we did not receive paymenti have sufficient funds and have my new master card with all the proper info in theretalked to simon the gobot thing and he said to come herehow do i get this resolved?
Resolved! HELP applying promo code
Hi! I need help. My husband and I just signed for PM yesterday evening and this morning I just saw this offer: 12MONTHS2GB. I had tried putting in a promo code yesterday (not the same code but for the same type of deal) that did not work and now I ca...
Reactivate account
I have enough money in the account and tried to reactivate it. The account will not reactivate though.
Resolved! Where and how the unlimited international text works?
Hello,Before the pandemic I used to go almost every summer for a few months in Bulgaria and used the internet to do banking, investing, and tax things. And I might go there this summer too. Overtime all these services introduced multi-factor authenti...
Okanagan Outages? 11.03.22?
Anyone else in the Okanagan Lake Country specifically that doesn't have cell service? Thanks
Resolved! I keep getting weird legitimate calls from people i do not know
Okay something weird is happening. I am getting calls and texts from legitimate people saying that my number called them. I am also getting legitimate calls from people who think i am an organization and i have no IDEA what is going on.
Resolved! Need help
Sim activated but my phone still isn't working and phone is unlocked
Resolved! Faulty NEW Reburbished Iphone 8
I just received me NEW-to-me Iphone 8 from Public Mobile. It has dead areas on the screen so that certain keys won't work. I can't even setup wifi to get it temporarily hobbling along as the dead area is right at an area that I need for typing in the...
unlimited minutes
I have the $35 a month plan. Each time I try to call long distance, I get "you've used up all of your minutes", of something like that.
Resolved! Withdrawn payment twice this month of March/2022
I would like to get a refund for the excess payment that have been withdrawn from my account this month month of March/2022 ASAP.
Resolved! problems with public mobile
On Wednesday at midday I switch my wife's and my own number from Telus, no service until intervention of cell toy shop staff which finally took affect Thursday evening.It was suggested to come to the community to seek help with the account PIN #'s wh...
The Grandfathered $10 Plan is No More
All good things come to an end: so did the grandfathered $10 Plan. On March 9, 2022 I got a text message from PM (photo above) that my grandfathered $10 plan will increase to $13. Unsure of the authenticity of the text message, I took the cautionary...
Resolved! sim card switch
my new sim card number is good to go. the verification codes being sent to my email are "wrong" and i have 2 attempts left before im locked out? really hoping for a solution i have no way of contacting anyone unless i come to a coffee shop..please if...
Resolved! Sim says no service even tho activated
I have an iPhone 7 I got a public Mobile sim activated it by following the steps given it didn’t work. Brought it to where I purchased it a rep helped to ensure activation with a public mobile rep on the phone as well. I was told to insert the sim in...
Resolved! No Service after transferring SIM card from old iphone to newer iphone
After moving SIM card from old iphone to newer iphone and doing all the transfer stuff, new phone says either Searching or No Service. I've already cleared the network settings, taken the SIM card in and out a few times, looked through all the settin...
Resolved! Public mobile sim lost in US
Is there any way to get the Public mobile duplicate or new sim with old number Public mobil sim to replace the lost sim card in US. Sim is lost in US but connection took from Canada. Please help. Thank you
Resolved! New Phone
I have purchased a new phone. Can I just switch the SIM card from my old phone to my new phone? Am I able to keep my current phone number? If so, is there anything specific that I need to do to make it happen? Thanks!
new SIM card activated. chose a new phone number. not connecting to public mobile
I have activated my SIM card.I have chosen a new phone numberthe phone is not connecting to public mobile
Resolved! My credit card are being charge since Jan/Feb
Hi everyone, I think I need the admin to help with this, my credit card is being deducted from Jan/Feb for payment from Public Mobile, I recall activating the service but I don't recall preauthorizing the account on it. Is there any way we can locat...
Cannot reactivate phone
I deactivated a phone on the prepay plan and now want to reactivate it. Even though I'm within the 90 days, and I've done everything required online, the phone will not reactivate. Has anyone else had this problem? Thanks in advance.
Resolved! International Long Distance minutes
I received a bonus of long term international minutes. What area codes would this include? Specifically, I’m wondering if it would include calls to the country of Belize, area code 501.
Resolved! Account disabled - despite being paid
Hello!I received a text message this morning (March 10) confirming that my payment was received. And then my account was disabled... I am unable to log in online. I am unable to use *611. I cannot send or receive texts / calls. I submitted a ticket b...
Resolved! my old phone number would not dail through
old phone xxxxxxxxxxxxxxxxnew phone xxxxxxxxxxxxx I changed/updated phone number as an emergency protocol due to my number not dialing through and I moved back a while ago to NL so I just thought it a good idea. Also was suspicious of fraud on my ol...
Resolved! How to change the language of automated voicemail
I am not able to change the language in my voicemail account. The instructions are in French to change the language or to set the voice mail message. Since I do not know French, I am not able to change the language to English and voice mail message r...
Resolved! Plan expired but I paid
Hi all, I just updated my credit card info and payment went through but my plan still says expired. I tried logging out and back in. Please help. Thanks, Christine
