Community

Resolved! Data Speeds

Hello, Wondering if there was a way to check what speed (3G, LTE etc) I have with my current plan. I can't seem to find that detail anywhere when looking at my current plan on the website. Thanks!

Resolved! Is it common to get the v2 message when making a call?

A number of times lately I make a call and get the v2 message saying lines are currently busy and to try again lately. I haven't experienced this in the previous couple of months and was wondering if this is a "Public Mobile service" issue or just th...

Resolved! Receiving calls from Mexico

I understand my $25 pre-paid account does not allow for overseas calling without an add-on but I was of the belief that callers from Mexico, the US or other countries could call me directly with no additional charge.That has not been the case recentl...

Resolved! New Customer Promotions... March 2020

I have been waiting for the next New Customer Promo for quite awhile now. I have three people in the wings about ready to make the move. But... no sign of a new Promo on the horizon though I know, it could happen tomorrow morning... I guess I am thin...

Resolved! Sorry, you have been locked out.....

The underlying issue is that I need to update my credit card info for payment.  I cannot log in; I go through the "reset pw" dialogue, but it just puts up a message saying "Sorry you've been locked out. Please contact Public Mobile for help". 

Resolved! Purchased Sim through public mobile(2017).Did not go through with activating then.Can I activate now

Subject says it all Purchased sim online through public mobile directly in 2017 but did not go through with porting number to public mobile then. Wanting to switch to public mobile now - found the sim fully sealed in envelope- would it still work if ...

Resolved! How do I get to talk to someone ??

Resolved! Redmi 6

Hi so a family member of mine bought a redmi 6 from India some time ago. It's only sold in India. It is compatible with all the 4G and 3G public bands(frequency). However, previously a similar phone bought from India did not work with a canadian sim ...

Resolved! Not receiving texts since last night.

Noticed I'm not receiving texts since last night. I can send texts and call, and data works fine. My plan has unlimited text, and is active. My phone has been working fine (Nokia 7.2) since I got it in January. I'm using Textra, and it's my default S...

Resolved! how do I get a cell phone number?

Resolved! I cannot port my TELUS number the link says to contact a moderator

   Moved by SD08 from Lounge to Getting Started.

Resolved! Auto Renew Failed

Has anyone had this issue before? There was more than enough money in the account to cover the cost, but the auto renew failed and my account was suspended? Normally I get a text reminder, than a confirmation, but I didn't get either. 

Resolved! Data Speed

I have an older plan, 90 day plan for $120 with 6gb data for the 3 months. Wondering what speed the data is? 3G or 4G? In the plan overview it doesn't specify. Not sure I should switch to the new $40 a month plan. 

Resolved! Do Voicemails disappear when plan auto-renews?

I'm on $15 plan. Since I had to travel outstation, I put the PM sim in an old phone, setup 'extended absence' message and left the phone with PM sim behind. On self-serve usage dashboard, I was able to see some calls to my PM number. I returned home ...

Resolved! Website Phone Compatibility Tool not working

The website's phone compatibility tool is not working; clicking to get the dropdown list of phone brands just drops down a blank single entry (Forefox 74.0 (64-bit)) I'm pretty sure my phone is compatible, since I'm currently using a SIM card (Koodo)...

Resolved! Temporary PM phone number

I recently bought a PM SIM. Had it activated with a new phone number.  Talk, Text and Data (after setting the APN) are all working OK. Already getting many random incoming calls from unknown numbers. No voice messages have been left. Not sure if they...

Resolved! set up all messed up

I followed instructions precisely. Created account with Username (email) and password.Entered address, birthdate, secret question/answer , etc. Enter SIM number for activation.Now nothing works. I can't access my account (does not recognise info) Can...

Resolved! How to switch a pay day on my account?

Have been connected to Public Mobile in a middle of the month and now my cycle starts on 15-17th day of the month (depends on a month), want it to be changed for the Pay day at the end of every month 28-31 for upcoming month, how is it possible to ch...

Resolved! cannot submit ticket to community moderator

"submit a ticket" appears but I can only enter user name. It does not progress past this and I cannot scroll down within the box.