I need help porting my phone. I went to London Drugs and someone there installed the SIM card. My previous service was inactive so I didn’t receive any message. No my account can receive calls
Who is your previous provider? Your account must be active to port a number from it unless it is koodo or telus. Pay and reactivate your previous account on the lowest possible plan to port your number or contact customer support if you are with koodo or telus to port your number in from an inactive account.
Wouldn't their issue be with their previous provider and not PM? They would need to contact their customer service, not sure what PM can do for them if the number isn't available.
Try to reactivate previous service. Otherwise you will have to live with new phone number. But you never know, maybe previous provider can help you out if you kindly ask...
Unfortunately, your previous phone/plan/sim must be active to be able to port the number over. Typically you would get that message you referred to and once you type yes, you'd get another text usually pretty quickly welcoming you to PM. At that point you could swap your new sim in, restart your phone and you'd be good to go. Your number may be with your previous provider or back into a general pool. If it is really recent you may be able to contact them to try and open that option so you can get the message and the port reset but usually a lot of hoops to jump through and overall a lot more difficult.
