Return phone

[maginng]

I have just received a like new phone from Public, order # 287573.

It will not run most of my essential apps, what is the return refund procedure?

[softech]

@Yummy   issue is the unknow with Google service and Google store for Huawei phones.  I guess Huawei has it's own app store now or you can sideload the app.  But using app that needs Google service can be tricky or need workaround

[Yummy]

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@softech wrote:

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@dust2dust   I was wondering if it was a Huawei too...really not sure why PM is selling that

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I guess it has great features, good screen, memory?

My niece will not have any other brand...

I prefer sticking to Samsung. Runs every app I need. They do include some crapware but I guess every brand has that.

[darlicious]

@maginng 

Contact customer support with your order#, email used for the order and your shipping address. Customer support will open a request for a return with the CPO department who will get in touch to send you a prepaid return shipping envelope.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

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@dust2dust wrote:

Is it a Huawei?

https://www.publicmobile.ca/en/bc/get-help/articles/phone-warranty-returns-repairs

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@dust2dust   I was wondering if it was a Huawei too...really not sure why PM is selling that

[dust2dust]

Is it a Huawei?

https://www.publicmobile.ca/en/bc/get-help/articles/phone-warranty-returns-repairs

[softech · Accepted solution]

@maginng   Yes, you can return your phone for full refund within 30 days of purchase, just direct message PM support with your order number and they will arrange:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there