How do I find my pin number?

[darlicious]

@Meow 

Well that's a good question....it never occurred to me that they can't see it but can imput it to confirm if it is correct or not. I will have to ask that next time.....soon....that I have a support request.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[Meow]

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@darlicious wrote:

@computergeek541 @popping 

Every in store activation I have done I have chosen the account pin #. What are you basing your statement on?

Edit:

Where is this info about a randomly chosen account pin#? This is the first I have heard of this?

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This is all good points but still confusing. Everybody is always mentioning receiving PIN through SMS.

When I signed up on line, I did Not receive any SMS with actual PIN. SMS was only saying: You have successfully created a new PIN, etc.

Same message when I asked agent to change PIN as I did not write it down first time.

And as per agent they CANNOT see and tell you back your PIN. It is used by system to verify it is really you. They can change it but cannot see it.

[darlicious]

@computergeek541 

Every in store activation I have done I have chosen the account pin #. What are you basing your statement on?

Edit:

Where is this info about a randomly chosen account pin#? This is the first I have heard of this?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[popping]

@Chris_Z 

After activation, PM sent you up to 2 text message(s).

The first one contains a randomly generated PIN#.

If you supplied your PIN# doing your activation process, you will received a second text message with the PIN# you provided.  

If you received only 1 text message with a PIN#, use the randomly generated PIN# in the first text message.

If you deleted the PIN# text from PM, you next to create a support ticket provided by the earlier posts.

[BKNS27]

@computergeek541 

Yes that is true but OP didn’t say he activated the SIM by a retailer but good point though.

[computergeek541]

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@BKNS27 wrote:

@Chris_Z 
When you activated your SIM, you would have created the secret PIN. 

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This is only true for non-retail-store activations.  For activations done at a store, the customer doesn't get to choose a PIN. The PIN gets randomly assigned and the customer is made aware of the PIN through a text message from Public Mobile.

[BKNS27]

@Chris_Z 
When you activated your SIM, you would have created the secret PIN. 
You will need a CS_Agent to help you in accessing your account so you can change a PIN number you will remember.

[darlicious]

@JL9 

The CSA won't give you your account pin #. You can hazard a guess and if you are correct they will confirm it. I have mixed up account pin #'s and then given the correct one. Otherwise you have to answer the extra verification questions and reset it.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[JL9]

You may have to get from an agent. I just checked my 611 text from a few days ago and the text said I just set my PIN but didn't say what it was, good ol security measures

[darlicious]

@Chris_Z 

Check your texts from 611 at the time of your activation. You can also check in the settings of your phone for text messages on your SIM card if you are using the same phone that you had when you originally activated. Otherwise you have to contact customer support to change your 4 digit account pin #.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech · Accepted solution]

@Chris_Z   you might got a text with the PIN when you first set it up.

If not, then you will have to open ticket with PM Support and have them to reset it for you:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there