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Have not recieve my sim card after purchasing 12 days!

mtoefl
Great Neighbour / Super Voisin

I bought a SIM card on March 11, 2021, but I have not received it till now. My order number is 286818. Who can tell me where my SIM card is?

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@mtoefl   It looks like PM has been late with delivering SIM again.  At one point, it was good, deliver within a week. Lately, everyone just complain not getting it.

 

Open a ticket with PM support and have them check.  Are you customer yet?  If not, use direct message:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

 

And are you in a rush to acitivate?  check local mobile store, if you activate with them, they will give you the SIM for free.  I think the latest promotion allows in store activation , too

 

 

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-the-next-6-mon...

This offer is available to new customers who activate online or at participating retail locations

 

View solution in original post

3 REPLIES 3

softech
Mayor / Maire

@mtoefl   It looks like PM has been late with delivering SIM again.  At one point, it was good, deliver within a week. Lately, everyone just complain not getting it.

 

Open a ticket with PM support and have them check.  Are you customer yet?  If not, use direct message:

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

 

And are you in a rush to acitivate?  check local mobile store, if you activate with them, they will give you the SIM for free.  I think the latest promotion allows in store activation , too

 

 

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-the-next-6-mon...

This offer is available to new customers who activate online or at participating retail locations

 

darlicious
Mayor / Maire

@mtoefl 

Contact customer support with your order#, email used for the order and your shipping address. You can ask for a new one to be shipped or ask for a credit on your account once you activate with a sim card from a local retailer and you submit your reciept.

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

JL9
Mayor / Maire

Yeah I'd suggest going with the suggestions in this thread. If time is of the essence and you need your phone up and running like yesterday I'd go into a brick and mortar place and buy one and then as suggested, get them to credit you for the purchase of the new sim to your account as opposed to a refund (that would probably be easiest)