Service transfer problems

[Jeff43]

Just switched to public mobile from virgin.  I cannot send or recieve text messages.  I can receive calls 

[slusagm]

try reset all networks

and if Android, clear cache or clear data of the messaging app

[hTideGnow]

hi @Jeff43 this step could take long.  Patience is the key

🙂

[Jeff43]

Text received and yes sent days ago.  Since then texts don’t send or receive 

[Jeff43]

Trying to verify phone number.  

[BKNS27]

@Jeff43 

Did you reply to the text with YES from Virgin confirming you are porting over to PM?

If you missed this step, you need to contact a CS_Agent to contact Virgin to resend you the text.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hTideGnow]

hi @Jeff43

iPhone? Remove the phone number from iMessage sertings , and reboot 

When phone is back, go back and enter the phone number to re-register