How to return or exchange for a certified phone from Public Mobile?

[jgaoshmu]

Hi,

I bought a certified iphone8+ 3 weeks ago. The voice is cutting off all the time from my end. Does anyone know how to return or exchange a same phone?  

The order number is Order 285822 and I bought it on Feb 28, 2022.

Thanks,

 jgaoshmu

[Meow]

Send a private message to the CSA - agent by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Request return slip and provide proof of purchase when asked.

[softech · Accepted solution]

@jgaoshmu   To return or exchange CPO phone,  simply open  a ticket with PM via direct message, provide them with the order number and they will arrange:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there