Community

Resolved! New Plan being changed

Last month I changed my plan from 3 g and 3 gb for $30 to the 15 gb and 4 g for $40. It was changed to 3g and 3 gb for $35. A week ago I went in and changed it again to the 15 gb and 4g for $40 and today I logged in and it had been changed again.Toda...

Resolved! Bonus 2GB for 12 Months Not Showing Up

Hi, I signed up and started using PM in March 2022 with a promotion of 2 GB of bonus data for 12 months at the time. This month is the first time I reached my regular data limit and I am not seeing the 2 GB bonus data on my account. Can a mod help me...

Resolved! Coverage

Is public mobile going to catch up with the new towers out west or am I switching to rogers?

Resolved! Charged twice for this month's cycle

Hello,I took a peek at my credit card transactions, and i see that i was charged on December 27th for $36.80, and again on December 28 for the same amount. I looked in my account to see if the extra charge was applied to credit, but i don't see it. C...

Resolved! Holidays Gifts

Happy New Year, I received the email about the perks that will be given to new and existing customers as holiday gifts. Unfortunately, I never received the text that was suppose to initiate these gifts. I found in the community, info to send the code...

Resolved! MMS messages not working anymore

Same phone for a few years, same plan, same everything, suddenly MMS messages cannot be sent or received.Other apps can send images but not instant messages like before... How do I solve issue?  Additional details....my phones vintage is from Sept 20...

Resolved! second cell phone number

I have been paying for an additional account for my daughters cell phone. i updated my credit card info for my number but not for hers and hers has been suspended. How can I reactivate it? i will give the credit card info for the new card I use for m...

Resolved! sim card not detected

I recently purchased a Samsung galaxy a13 5g with Public Mobile and the sim card stopped being detected i did try  in an other phone and it works. any clues how to fix this i tried most of the solutions online with no success and im thinking of retur...

Resolved! I have 2 IMEI numbers. Which one to use when porting my number from another carrier

Please Help.I just signed up my wife for PM and have activated the account. Now I am trying to port her old number from a Bell sim card to PM. The self serve system asks for the IMEI number but I don't know which one to use. The IMEI number from the ...

Resolved! authentication of port out

Still have not received yet authentication of porting out of phone number?!!!

Resolved! Not receiving texts

Hi there, I’m new to PM and I am having trouble receiving texts. I can make and receive phone calls, as well as send text messages but I am not receiving them from others.  If anyone knows what I need to do, please let me know. 

Resolved! Forgot password link isn’t working?

“There was an error resetting your password. Please try again later” keeps popping up and I need to update my payment details. 

Resolved! Payment

I need to update my credit card info for payment

Resolved! My phone was just inactivated. I need to make payment with a new credit card.

Resolved! didn't get Christmas bonus text

Hi.   I didn't get Christmas bonus text.  How do I go about getting it?

Resolved! Fido Sim Card porting challenges

Hi I want to port from Fido to Public Mobile but the digits on the back of the Fido SIM card is 20 digits instead of the required 19 digits. How do I resolve this issue and proceed with the porting?  

Resolved! 3x points not being received, new user

Hello everyone! I just signed up yesterday and I only received 5% points back when we are supposed to receive 3x the points for a year, I think.  Can anyone tell me how to resolve this?  I am on the 25$month plan.  thanks

Resolved! Log in error to account

I cannot log into my account. Only community. Will not allow me to reset my password as well 

Resolved! Change Plan, Keep Rewards?

Hello,  I am interested in switching my plan from the 3 month $120 plan to the 1 month 15gb $40 offer in my account.  I have $12/month in discounts in rewards applied to my account. Will they stay on my account if I switch plans? Or will they disappe...

Resolved! invoice for payment -urgent

I need a monthly invoice for my tax refund. I just wonder why it is very  difficult to find invoice in the website. We pay and we get invoice for my payment. It is very simple process.Why public mobile company hide the invoice? Why? I can't understan...

Resolved! Does-public mobile solicit upgrade your plan via text?

My mil keeps getting texts to upgrade. It doesn’t need or want to is this normal?

Resolved! Payment for my daughter's plan

Is there any way to ask for a credit? My daughter switched to a different provider on the day of her monthly payment but she did not cancel her plan on time and my credit card was charged for one month's payment. How can ask to credit this amount, if...

Resolved! Reconnect my phone

Hello my name is David I am trying to reconnect my phone to the provider, I used to have a plan and a phone number underneath this provider I like to reregister my phone with the same SIM card and hopefully the same phone number. I tried to add on mi...