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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Is it possible to have a reward refunded

I activated the reward to have US data yesterday, but it turns out we will not be going to the US this month. Is it possible to have the reward refunded?

Pm says I don't have roaming.

I am trying to call my roommate. He is on PM as well. I get an error when i try to call him saying that I do not have US roaming credits. I cannot call him. I can call elsewhere.

Phone number doesn't work--not a transfer.

I cannot call my phone (the response is "number cannot be completed as dialed"). I also do not receive texts from Public Mobile to verify my account. This was a new phone number offered by PM. Any suggestions?

Resolved! Re-use a SIM card?

I left Canada, and allowed my account to be deactivated. I would like to use Public Mobile again when I return; will I be able to re-use my old SIM card, or will I have to buy a new one? Thank you!

US plan

I can’t connect to us and Germany. My account shows plenty of time left.

20 pt reward

On the point section on the public moble website it says you can receive 20 points for helping the community,What do I have to do to receive this award and how do I know if I am eligible.

Access to account

Stolen phone and forgot email so can't access my account

Simcard

It's too wide either way

Transfer phone number to public

Trying to set up a new account and transfer my current telus number over. It keeps saying my 10 digit number is not valid - it’s my current telus number in BC. I also had a public account with this number previously. Any idea how to fix?

Resolved! Bought a phone

Purchased a phone 2 weeks ago, still have not received it.Can't sign into account, keeps displaying page expired.

PM it’s time to support eSim

NOT A QUESTION - just a plea to support eSim. I’m just blown away by this. I’m in the US and just bought an iPhone 14, because after math, I can save maybe $40-50 on the phone. Hmmmm, why does this phone not have an eSim slot. Google…google…intere...

Resolved! Can't Log in

Could someone help me log into my account?

Resolved! Activation and top-up

My activation won't allow me to use a top-up voucher

Public Mobile Checkout Page Issue

Hello, When I shop for used mobile phones in publicmobile.ca page, the checkout page at final step keeps adding lot of SIM card and page gets refreshed everytime and makes the checkout page unusable. please fix it.

Resolved! I haven't recieved my SIM card

I applied and paid for a Public Mobile SIM card on April 4. I haven't gotten it yet.

Competitive Pricing

Resolved! 90 day suspension but paid last month

I have been suspended because of 90 days of non-payment. However, I can see in my payment history that I have paid last month. Please help. I cannot make a new payment because I need to access my bank, and ironically, I cannot do that becuase my phon...

Resolved! New SIM card or New phone and SIM card

Last time I traveled Canada for work I purchased a phone 10/2018, do I need a new SIM card or phone and SIM card?

Data not working on iphone and calls going to voicemail

hi i am using iphone 13 data is not working for me and some calls going directly to voicemail. my plan is active as per self service. please advise thanks in advance

Resolved! Payment

Want to make a pym and don't know where to go or how to do it

Resolved! Switching from android to iphone

I'm thinking about switching from an Android to a new Iphone 11 pro. But I don't know if I will be able to keep my same PM phone plan, and if I can keep it, I want to know how to keep my phone plan and if the price of the phone plan would change at a...

Resolved! How can I issue a refund for an Add-On that didn't work in USA?

I purchased a USA roaming package for my trip to Alaska and there was no service the entire time. I couldn't make any calls, texts or use data. What is the best way to get a refund here? I found out after the fact that Public Mobile doesn't work in t...

Resolved! 6UT1 error message on 311 and toll-free number

Like many others, I've been facing this 6UT1 error message for a few weeks now. I figured out that adding a 1 before the area code helps. But I also get this error calling Toronto's 311 line, and my bank's 1-888 toll-free number. I've tried restartin...

I am not receiving some of my text as they are going to someone else who is responding to them.

someone else is using my new phone number, has my new number been hacked?

Someone else is using my new number, friends text me and was asked who they are.

Resolved! payment

I have been overcharged for the second time in 2 months . please make a edit adjustment

Resolved! WHO DO I CONTACT

Some of my texts are going through, some aren't. All different people with different phone types and different phone providers. These people cant contact me at all. No calls go through for these people either. I NEED HELP and the bot dosent help... i...

Can send text messages but cannot receive them.

As far as I know I did not change any settings. I have noticed this the past couple days. Any idea?

Resolved! SIM card replacement

I have ordered a new SIM card off of my account. Do I keep my existing phone number?

Resolved! payment history

Is there any way to view payment history older than the past 12 months? need to see my payment history from jan-dec of 2022. really appreciate any help, thank you

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