[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Can't send pictures in texts unless on data?
I can only send pictures in text messages when I'm on data and not on wifi or no wifi network?
data
why i have more data use during night when my phone is not open and i am asleep.
Resolved! Login account to reactivate number
Dear Sir/Madam,I try to login on my account at Public Mobile (this new account is just to be able to communicate with Customer Service) to reactivate my number which I have temporarily suspended by deleting my payment method. However, the login keeps...
Resolved! Pin Password for Account
I have been reading the past posts on resetting or even finding your pin password for your account and when I go on the APP under Account Security Info (as suggested) I only see Voicemail Password - no PIN Password. I have also tried on the website a...
Resolved! how can I get a new QR code to activate an esim card?
who can send me an email with a new QR code to activate esim again?
Resolved! Can’t send texts to Android phones
I can receive texts from Androids. I can sebd iMessages. But I cannot send a simple text to an Android phone. This started 3 days ago.
Resolved! Add Ons Monthly Roll Over
Hi!I've noticed that there have been a lot of changes with public mobile - I'm just wondering if add ons have changed too? I see that there is 30 days on the data that I've purchased and I'm wondering if this will still roll over?Thank you!Rashmi
Unable to access accounts
I have been unable to access my two accounts. The initial account I set up I had issues setting up the eSim and was unable to get past the activation page (where it is still stuck). The second account I set up by request of the customer service agent...
Resolved! 2 step verification
I am the admin responsible for payment of three different accounts and would like to remove all 2 step verification processes from accounts. It is next to impossible to retrieve account info when codes are needed from three different numbers quickly...
Texts and calls fail to reach Nova Scotia @mod
Hello, This is a recurring issue where my texts and calls fail to reach phone numbers in Nova Scotia. Please address this asap as my family relies on daily communication with me (in BC). Thank you, Andrea
Resolved! payment problem and can't submit a ticket
I checked with my bank and my Visa debit card is still working and the is enough money. I'd like to speak with someone because since the payment didn't go through today, I can't use my phone.
No phone service!
I would like to speak or receive some kind of help regarding my useless and unreliable phone service, Public mobile seems to enjoy leaving me high and dry.
Resolved! How can you change an add-on after purchasing?
I just purchased the US add-on for talk / text but want to cancel that one and add talk/text/data instead. How can I do this?
Resolved! eSIM for United Kingdom visit
I have an iphone 11 and my wife has an iphone 10, we are both using Public Mobile as our carrier. We are travelling to the United Kingdom for a holiday in August and would like to purchase an eSIM for use while we are there. Does Public Mobile supp...
Resolved! My account has changed
I'm not sure what has happened but upon logging into my account it asked me to set up a new name, as well as the amount shown on the total has changed and that is not supposed to happen. As well as it asked me to come up with a new name for the commu...
Resolved! US Roaming did not work in Alaska
Hi,My wife and I recently signed up for US Roaming packs for our trip to Alaska, and the coverage map showed it should work in and around Anchorage, but my wife and I never got any signal. Can we get a refund for this service we couldn't use?Thanks.
Cannot subscribe to a plan (new user)
Since yesterday I cannot purchase a plan either through online or the app, keeps saying an unexpected error occurred. I have tried different browsers, cleared cookies etc nothing!!!I need a number and if this doesn’t get sorted I’ll just be using a d...
Random call charges
Hi, I suspect someone is using my phone number to make calls from a different device. They are being logged onto my account history but they are not coming from me. Now when i call someone it qill not conect or say that that person no longer is avail...
Resolved! So frustrating day 2
Hello, I m all set up and too the point why can’t I verify my identity? They send me text a verification code but, I don’t receive it.Thanks.
Resolved! Roaming sevice
How to public mobile outside Canada like United Kingdom and Saudi Arabia
Resolved! Usage history
Am I able to access my usage history from Nov 2021? I tried on the website but it doesn't look like it goes back that far. I won't allow me to manually input the dates. Appreciate any help. Thanks!
I was just curious, difference between Tier 1, 2, 3, 4 Services
Just curious, Though, with PM having 5G, Really hoping PM might eventually offer Tier 2-Like Services at some point I really think PM should replace Koodo as the Gold Standard Or, Telus being the place to Buy Phones Koodo being the Postpaid Tier 1 PM...
Resolved! I suspended my lost phone
Why can i NO LONGER access my voice mail?I was able to before the change.Oh I got a bunch of "if you paid your bill"my bill IS PAID, alwaysmaybe admin can confirm the negative change is permanent?Thank you everyone! edited by computergeek541: inapp...
Error 2 Can't send text messages
Hello,I am not able to send text messages and keep getting a "public mobile, error 2". I am also having troubles receiving messages. Some messages come through but not all. I restarted my phone but it is still happening.
Resolved! e-SIM on Apple Watch.
Is it possible to activate an Apple Watch under Cellular with a Public Mobile e-SIM Subscription Plan?Of course it would have to be a 'New Activation' with a different phone number to set up the e-SIM, considering it still isn't available for my curr...
$15 plan no longer offered?
I'm on the $15 plan and my fiancee wants to switch over too. We tried tonight but it says it is only available in Quebec. Has it been completely removed? Edit : I've learned the plan hasn't disappeared, but public Mobile just won't accept my postal c...
Resolved! sim card order
I ordered by sim card over 11 days ago and still have not received it. My log in name is [email protected]. Please advise. contact number 416-xxx-xxxx Edit by Dunkman: removed personal information
Resolved! Subscription Cancel for travelling
Hello Support Team,I am travelling and not in the country and country I am I cannot use Public Mobile Roaming.Can I cancel my subscription for now, when I renew do I get my same old grandfathered plan or I would have to get a new plan.Thanks
Resolved! Plan failed to renew due to my CC. When Renewing Rewards not added.
Same as subject.I went to renew my plan and paid the full cost without any rewards being tacked on? Can I be credited or the rewards be added as double into the next pay cycle? Thanks,Christian
