[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! US Roaming did not work in Alaska
Hi,My wife and I recently signed up for US Roaming packs for our trip to Alaska, and the coverage map showed it should work in and around Anchorage, but my wife and I never got any signal. Can we get a refund for this service we couldn't use?Thanks.
Cannot subscribe to a plan (new user)
Since yesterday I cannot purchase a plan either through online or the app, keeps saying an unexpected error occurred. I have tried different browsers, cleared cookies etc nothing!!!I need a number and if this doesn’t get sorted I’ll just be using a d...
Random call charges
Hi, I suspect someone is using my phone number to make calls from a different device. They are being logged onto my account history but they are not coming from me. Now when i call someone it qill not conect or say that that person no longer is avail...
Resolved! So frustrating day 2
Hello, I m all set up and too the point why can’t I verify my identity? They send me text a verification code but, I don’t receive it.Thanks.
Resolved! Roaming sevice
How to public mobile outside Canada like United Kingdom and Saudi Arabia
Resolved! Usage history
Am I able to access my usage history from Nov 2021? I tried on the website but it doesn't look like it goes back that far. I won't allow me to manually input the dates. Appreciate any help. Thanks!
I was just curious, difference between Tier 1, 2, 3, 4 Services
Just curious, Though, with PM having 5G, Really hoping PM might eventually offer Tier 2-Like Services at some point I really think PM should replace Koodo as the Gold Standard Or, Telus being the place to Buy Phones Koodo being the Postpaid Tier 1 PM...
Resolved! I suspended my lost phone
Why can i NO LONGER access my voice mail?I was able to before the change.Oh I got a bunch of "if you paid your bill"my bill IS PAID, alwaysmaybe admin can confirm the negative change is permanent?Thank you everyone! edited by computergeek541: inapp...
Error 2 Can't send text messages
Hello,I am not able to send text messages and keep getting a "public mobile, error 2". I am also having troubles receiving messages. Some messages come through but not all. I restarted my phone but it is still happening.
Resolved! e-SIM on Apple Watch.
Is it possible to activate an Apple Watch under Cellular with a Public Mobile e-SIM Subscription Plan?Of course it would have to be a 'New Activation' with a different phone number to set up the e-SIM, considering it still isn't available for my curr...
$15 plan no longer offered?
I'm on the $15 plan and my fiancee wants to switch over too. We tried tonight but it says it is only available in Quebec. Has it been completely removed? Edit : I've learned the plan hasn't disappeared, but public Mobile just won't accept my postal c...
Resolved! sim card order
I ordered by sim card over 11 days ago and still have not received it. My log in name is [email protected]. Please advise. contact number 416-xxx-xxxx Edit by Dunkman: removed personal information
Resolved! Subscription Cancel for travelling
Hello Support Team,I am travelling and not in the country and country I am I cannot use Public Mobile Roaming.Can I cancel my subscription for now, when I renew do I get my same old grandfathered plan or I would have to get a new plan.Thanks
Resolved! Plan failed to renew due to my CC. When Renewing Rewards not added.
Same as subject.I went to renew my plan and paid the full cost without any rewards being tacked on? Can I be credited or the rewards be added as double into the next pay cycle? Thanks,Christian
Outgoing calls and texts are super slow
I use an iPhone 13. I have used PM for years. Today when I try to make a call, I will sit for about a half a minute or longer before it rings. Outgoing texts are also super slow. I can receive calls and texts quickly with no problem. Is something wro...
Resolved! auto pay and promo
I have two questions pleaseHow can I stop the auto payment, I want to manage it myself.I have a promo code but I couldn't use it because am new here and didn't know how to. Please how can I apply it here and receive the $10 discount?
Resolved! 2 different phones, 2 different emails, 1 credit card. Can't apply payment to
2 different phones, 2 different emails, 1 credit card. Can't apply payment to one account
My phone data won’t reset anyone know why
Does anyone know how or why this might be happening
Resolved! How to turn off autopay?
I would like to turn off autopay and pay manually at the end of the month with my debit/credit card. I don’t see any options to turn it offThanks,
Resolved! calling without answering still counted as a minute
just got a phone number with 100 mins, calling between two phone numbers to test out without answering, then 1 minute was counted toward this 100 mins, now 99 minutes left.
Resolved! Can't find my region when selecting a new phone number.
When activating my new SIM card, I couldn't find my region while selecting a number or any of the regions beside me. I live in Kanata, ON. Does Public Mobile not service regions around Ottawa?
Resolved! G4 network
I'm looking at getting a Samsung S20+ 5G phone and want to know if my 4G plan will work with it or if I need to either upgrade my plan or look for a lesser phone upgrade.
Resolved! SIM order online but not delivered
I ordered a SIM card online for someone with my credit card. The order was made on 29 June. We were supposed to be delivered on July 9th. But we do not have been delivered until today. Ichola1
Resolved! How activate the SIM if App can't be installed on my phone?
Hello, I bought a SIM for Redmy Note 3. Your App can't be installed on my phone. Does it mean that your SIM cant be used on my phone? If not, how can I activate SIM, please?
Error code 2
Why am I getting error code 2 and my service has been horrible home page different. Everything thing is a total mess and no support I have been a client for over 6 years and this is not acceptable
Resolved! Mailbox number?
I'm having trouble setting up my voicemail. When I call, it asks for a mailbox number. I don't know what this is, I've tried my phone number already. After a few random tries the voicemail hangs up on me. I know i've been receiving voicemails and I c...
Resolved! Apple watch esim
Hi Community,I'm planing to get an apple watch Cellular version, and need esim for it. Will PM esim work. Thanks.Mark
100 minutes Canada wide talk plan
This plan includes 100 minutes per month. Why do I have no minutes included this month?
Resolved! Trying to activate old number
I used to have a Telus account and number (587785XXXX) until I moved abroad a year ago and cancelled my plan. Now that I am back in Canada I wanted to go with a chesper value carrier and activated a PM account but couldn’t select my old number (calle...
Help!
Hello, I manage this plan for my child but she has been charging add-ons without my permission. I just realized this on my credit card bill.How can Public Mobile stop sending her offers for additional data during the month? This account is her cel ...
