Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I realized that I have to change credit cards on my plan as I changed cards and my service stopped at my plan renewal date (yesterday). However, when I try to log-in to self serve/my account, I keep getting the following message This page is down or ...
I lived in the USA for 6 years and now I'm moving back to Canada. Can I keep/transfer my US phone number?
I'm trying to register for ChatGPT and they don't support landline numbers for account verification. This is how I discovered my mobile phone is registered as a landline. I need this corrected, who do I talk to in order to get this done?
I can't seem to get into my account. I'm not having any luck can someone help me please?
Hi, I have a few accounts incl. my kids and myself. On one account, pre-paid credit card is now expired. I'm trying to log into this account to change the payment method, but unfortunately I don't remember the email with which that account was opened...
I have my first Public Mobile SIM Card. I want to: activate my SIM Card, transfer my Telus landline number to the Public Mobile plan / account. Is there anyone who can help me?
Hi,Currently I have a 20GB / 45$ data plan.I want my gf to have the same plan, but I can't find it in the web.Is that plan not ny longer available ?BRAlberto
Within the last few weeks my spouses iphone 7 plus suddenly could not make long distance calls, and local calls are seemingly random. Apple checked the phone and says its fine. We reset the phones network connections and even switched sim cards from ...
I got Error 821 during the activation, could not finish the activation
I have add-on data showing as 2GB, and I have also purchased a further 1GB at $15, but it's just not working. I have no data
I don't have any "long distance call" plan package except "free calls within Canada", Am I going to be charged for long distance call made from outside of the country to me?
Picked wrong add on , how can I change it
I have two Public Mobile accounts, one for my daughter, one for me. Both are linked to the same email. I thought this wouldn't be a problem because with my previous provider, accounts were linked to the cel #, NOT the email. So here's the rub: I can ...
Hey Guys,I am new to PM and have a problem. This might be a dumb one. When I registered with PM, I was under the impression that PM would cancel or contact my old provider to cancel my agreement with them, as I wanted to keep my old phone number. I ...
Been trying to reset my password a few times now and it keeps saying that there is an error please try again and I keep trying but nothing happens.
Hello, Public Mobile customer service,I'm a new Public Mobile client, and I recently transferred my number (April 17) from Freedom Mobile. On April 17 I got a message from Freedom asking if I was transferring and I texted "Yes". On My Public Mobile a...
I recently joined Public M. I have the plan that includes international texting and I tried to msg Australia and I am told wrong number. It is not the wrong number as I messaged often when I was with Fido and no problems. Hope I did not make a mista...
I bought public mobile sim and i switched my old number to public mobile. My sim is activated and i can make calls. But i am unable to receive msg and same for calls can’t receive any msg and call. Why please assist me. I am iPhone user.
Whenever I try to phone a specific number, there's a message saying "1B1. The client your are trying to reach is not available at this moment. Please try again later." The other person did not block me, and they even changed providers, and yet this ...
Does anyone know if Public Mobile has an phone number where to could talk live to an actual person (rather than the chats)?
What do i do
Hello,Do we receive a text or notice if our pre-authorized payments are no longer in effect? (My brother bought me an iPhone for my birthday last year setting it up on a pre-authorized monthly payment plan. But said after a few months, I would have ...
My payment history shows that last month, I paid for "15 GB at 4G Speed". My current account, however, is showing "2 GB at 4G Speed" as the selected plan. Did something go wrong with my account?
I’ve tried activating my SIM numerous times times but every time I get a message saying “unable to process your request. Error 837.” Does anyone know what this means?
Are there any live customer support agents available? Trying to cancel the pay as you go plan on my son's lost phone and getting nowhere online.
We just signed on from Koodo not prepaid and it’s been 2 days and our cells have not switched over!Can someone please help?
How do I update my e-mail address?
I want to change my Public Mobile plan from the 5GB at 3G, to the 15GB at 4G. When I attempt to do that, I get this message: "After changing your plan, you will loose your current promotions."Because of ambiguous wording, I need to know if "promotio...
Need to change my email address to have access to update my payment info
I enter @CS_Agent in the 'To' field and it says invalid. I was over billed. I was triple billed for an add-on. I'm unable to file a ticket cause the system doesn't work. I'm getting an error when I try to send a message. Please advise how to communic...
