Community

Service not working

Hello ,  I received a message that my data was turned off. Why is that?  I paid my outstanding bill and want answers as to why I feel like I need to switch providers . I cannot call and talk to a rep either . These new changes are frustrating! 

Why doesn't the website work?

The page never loads not in the App or the website. All I want to do is change over my payment options, pay my bill and fix my husband's phone, which says its plan is from a different country. When it's an Alberta Number. It worked just fine a few mo...

Wildfire help in Nova Scotia

It's truly sad that Public Mobile will not help us out because of the devastating wildfires in Nova Scotia.  Pretty sure that Public Mobile will be losing my 2 accounts and I will be sure to spread the word around of how uncaring Public Mobile is.

No service/ calls cutting out

I tried the help chat but the ticket wouldn't submit after multiple attempts so trying here. Ive always had cell service at my home without issue. Back in April, suddenly my calls were cutting out or incoming calls going straight to voicemail without...

Help

How do I get help from someone in this company to check my data usage and help me.I have tried all things and my data is used. I have not used it but it is gone.My data only adds up to about 6 gb and all 15 is gone. 

buying a phone

Can anyone tell me if Public mobile sells refurbished phones? If so where can I see the phones?

Locked out of account

Hello,My wife was trying to log into her Public Mobile Account and she got herself locked out.  The chat bot said wait 3 hours for it to unlock of which we have and it is still locked out

I can't port my number out

I'm trying to port my number over to rogers and it won't let me. My sim card was lost in a bad crash and I'm unable to use my phone can a mod please help to okay the port request? I can't sign into my pm account cause I can't accept the text to my nu...

Text

Once a day I try to send a text,but it tells me ,Text can't be sent until service becomes available.Why is this 

Making a payment

Trying to pay my account, but it is giving an error, but both cards have funds

Change my number in Whatsapp

Belongs in support

Change my number in Whatsapp

I tried to change my phone number on Whatsapp to the new one I got with my new subscription with you. It keeps saying the couldn’t send a SMS message to verify my new phone number. I am receiving SMS but not this one, so I can’t change my phone numbe...

New phone activation not working

Sim lost

Hi,My son lost his phone, He can't login to his account because it try to send the verification code to his cell!What should he do to have another sim with the same number?

Change Address

My address is changed, so I wanted to change my address n my account public  mobile but there is an other post code, so I can't change my password. and I updated my Bank card number, and When I tried to save, it asked me for a zip code and I gave the...

i want to transfer my phone number to lucky mobile

i received a eversafe confirmation code but where i enter it? is it how to transfer it?

@CS_Agent Notifications

Hello!Tell me if I understand things well here.When out accounts get deactivated:1.  We get no notification of the deactivation, neither before or after it, neither by text or email.2. When we try to call someone while deactivated, we hear a message ...

Overcharged @CS_AGENT

@CS_Agent I've been over-charged the last two cycles and I am wondering as to why?Thanks.

E-sim will not transfer to new iphone

I got a new phone, my old phone has been running with e-sim. I did the automatic transfer to new Iphone, everything came over except my carrier settings. When I go to carrier settings there is no option to manually add the e-sim without a QR code. Wh...

Why hasn’t this problem been fixed

I have been unable to view my current plan and add ons for a month. I cannot access my account and it is stuck at registration for a phone I already own. I tried to set my sons phone up with one of your SIM cards that it said was not valid. Finally a...

@CS_Agent

Can't use the Subscribe Online button. When I try I always get the following page:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Try Again

Subscription not activated

Hi , just wondering why I keep getting a subscription not activated error in my app