Community

Resolved! Invalid Phone Number

I was trying to sign up for public mobile I have my sim and it claims that my phone number is invalid. I also got an error code 821, which is moderators need to reprovision my sim card to set it up correctly. What do I do? SIMon is no help and custom...

Resolved! dont know account e-mail, password or 4 digit code

Resolved! status of ticket

I changed my email and can't log in to Public Mobile. I opened a ticket 273365-552. What is the status please?

Resolved! Restart plan

I want to restart my plan because I am out of my 20gb of data. How do I do that?

Resolved! Used phone

The money has been taken but no confirmation of the phone I purchased.

Resolved! Forgot email address

I forgot what email address I used to sign into my account. How can I get into my account? 

Resolved! Change in Plans

I am confused, my plan got changed from the $15 per month to a $40 per month.  I did not do that change.  I remember I got a text in December from Public Mobile about free 2G of data for a month and I texted back "Yes".  Not sure if this is related. ...

Resolved! US coverage.

I am totally confused. I am in Canada traveling to the US next month. I was going to add on some talk text minutes for 15 days but when you go into the fine print, it says US roaming’s will last 10 days. So which is it?? also it says some US carriers...

Resolved! How can i track my order for a SIM card

Hello ,yesterday(Jan 17),i have order a SIM card on line ,paid already,but i didn't receive the comformation email.How can i track the delivery?

Resolved! change email address

Hello. I cannot log into my profile as the email address used was a 'work' email and I no longer work there and can no longer access this email address. I need to update my email address so I can login and update my credit card details also. Please h...

Resolved! My pin

Hi, thank you for your messages.,.I read them , and I still not quite understand how to made a payment to have my phone start working again.

Resolved! Data not Working

Hey I recently just changed plans to one with 15gb of 4G data (I was getting 8.5gb on 3G) and now that I have swapped my data has slowed down horrendously. I’ve done everything SIMon says and that hasn’t helped I need real help. Thank you in advance

Resolved! Email address is incorrect

It tells me that my email address is incorrect even tho I changed my password to pay for my account how can I get my email address 

Resolved! E-mail and Password Login doesn't work

Hello, I activated a new public mobile sim card and entered in my details. However, when I try to login, it doesn't work but I thought the account was supposed to be created already when you activate a new sim online since they asked for all the deta...

Resolved! Phone service help

So I transferred my Telus number over a day ago and then changed it after wards with a suggested one by accident. I haven’t been able to change it back to my old one afterwards. How can I get it back? 

Resolved! trying to port a telus landline to a PM cell phone

Trying to port a telus landline to PM cell phone. I have the new SIM card and its activated, just trying to port the number over. Any help would be appreciated.Lee

Resolved! Take one plan of my credit card

Hi there I currently have an credit card with two plans attached to it, I would like to remove one could you please contact me thanks

Resolved! Refer Code

like to joining Public Mobile. appreciate it if anyone like to sharing Refer Code. thank you.

Resolved! US Roaming with Public Mobile

Hi all, I'm not sure why, but I can't get in contact with Customer Service to inquire, so I'm looking for some help. Am I able to get a Roaming package with Public Mobile when I travel to the US? It looks like I can, but for some reason I thought for...

Resolved! SIM Card hacked

My phone is hacked. Message said that another SIM card is using my phone number and my husband's number.  What should I do?  Can I transfer my account credits, etc if I get a new SIM card?

Resolved! Purchased a SIM card but haven't received it?

Wondering if it got lost in the mail? There's no way to track. There's no way to contact anyone because I need an account. I cannot register because I don't have the SIM. Going in circles here

Resolved! US Roaming not working

I paid for 15 days US roaming. The money has come out of my bank account. I have 3 days left. I cannot make a phone call in the US. I get a message saying I did not buy the add-on. But I did.

Resolved! Refund

I bought a public mobile voucher at the gas by accident..the gas station said I have to  contact public mobile for a refund..how do I get my refund?

Resolved! Help

Sim cards were billed to wrong address

Resolved! Cell Phome Number Transfer

Hi tried to transfer cell number from Rogers to Public on Sat Jan 14th approx 11:00am.Public send request but it was apparently refused by Rogers.I called Rogers this afternoon and they said to resend the request.How do I get Public to resend that re...