[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is the site down
I cannot log in from safari 12am thurs Jul 13
ACTIVATING A NEW SIM CARD WITHOUT THE APP
Please I just got a new sim card for my kids' phone, and I've been stuck with activating it because I keep getting an error that the App is not available in my region. I live in Kingston, and my region is set as Ontario. I'm frustrated.
5g service
I have a 5G plan but I'm not receiving 5G service and there is no option to choose that on my phone anymore after switching from Telus. I am in Alberta.
My number is inactivated and I can't log in into my account.
Hello,I want to log in to my account and pay for my account so I can use my number but since the site is new now it asks me that I have to enter the code that they sent to my number but my number is not active right now i have to pay so it gets activ...
Eversafe signup leaves me unable to signin
I tried to sign in. It sent me to an Eversafe signup page and a page to get their promotional emails. Signed up for both. Now I am still unable to sign in to my Public Mobile account. It keeps looping me back to the Ontario page but I am in BC. I pre...
Resolved! 50GB Reduced Speeds.
On the 50GB Unlimited Subscription Plan, the speeds are 250mbps up to 50GB, however what are the speeds after you hit that 50GB and begin using reduced speed/slower data?With Bell it kicks down from 250mbps to 512kbps, and it makes it the reduced spe...
Resolved! Wi-Fi Calling.
Which plans are Capable of using the Wifi Calling feature, it it limited to a select few or are all Plans able to use it?
Service not working
@CS_Agent I brought a package 43$/month that was supposed to include data and calls in Canada and USA. I am currently in USA and I have no data accessibl
Can't Login
I just created a new account with a sim card that I can't activate to find out I can't do anything! All I get is "we encountered an error processing your request", and I can't actually "sign in". And of course, customer service is all online! No liv...
change number
Hey there I just changed my phone number , but this number couldn't work ,what can I do ? please help me Thank you
Calls
Can’t make a call or receive a phone call. When I call out it says call failed
Cannot log in - PLEASE HELP (CUSTOMER SERVICE?)
HiOn other account cannot log in because sim card lost. Cannot log in because text message verification required to log into website but cannot do that because sim card is lost. Who do I contact for help? Cannot do anything but make a new account. N...
Resolved! Subscription change from esim to physical sim
I just purchased subscription using esim. Later realized that my phone isnt esim compatible. I have purchased physical sim now. However during activation, app doesnt allow me to uae physical sim and gets stuck at esim and says ohone iant compatible. ...
Resolved! How to get through to an PM agent?
I have tried to continue a conversation with an agent I was speaking with the day before yesterday, but they are not responding to the thread anymore. After days of trying to set up a eSIM dealing with PM/my former provider/and APPLE, the solution wa...
Vérification code
I lost my phone in the lake and I’m trying to get on my account to get another SIM card but the verification code is being sent to my cell number which is at the bottom of the lake. How else can I get in my account?
Resolved! roaming
I am going to the USA for 4 days and the roaming plan is 15 days. How do I get it to revert back to Canada after I return?
Resolved! grandfathered plans and rewards
With all these changes and also 3G being phased out, I will have to switch to a different plan once I cannot keep 3G anymore. When I do so, will I lose my rewards and be forced to use their newer rewards point system? I prefer the old credit system. ...
Resolved! HELP!!! I signed up for an account using an esim, and ported my number from the previous provider.
I got an error msg that the esim did not install, and to contact Public Mobile!! HOW??Now my line is not active and my number has been apparently ported over to public mobile!!PLEASE HELP ME. I had no idea there was no live help with this company.
Not able to select my address
I recently got a new credit card and Public Mobile is telling me an 'Update is required" for my address. However, when I go into my account information, I am unable to select/change my personal information (Name, address, alternate number).This is wh...
Resolved! Can't send pictures in texts unless on data?
I can only send pictures in text messages when I'm on data and not on wifi or no wifi network?
data
why i have more data use during night when my phone is not open and i am asleep.
Resolved! Login account to reactivate number
Dear Sir/Madam,I try to login on my account at Public Mobile (this new account is just to be able to communicate with Customer Service) to reactivate my number which I have temporarily suspended by deleting my payment method. However, the login keeps...
Resolved! Pin Password for Account
I have been reading the past posts on resetting or even finding your pin password for your account and when I go on the APP under Account Security Info (as suggested) I only see Voicemail Password - no PIN Password. I have also tried on the website a...
Resolved! how can I get a new QR code to activate an esim card?
who can send me an email with a new QR code to activate esim again?
Resolved! Can’t send texts to Android phones
I can receive texts from Androids. I can sebd iMessages. But I cannot send a simple text to an Android phone. This started 3 days ago.
Resolved! Add Ons Monthly Roll Over
Hi!I've noticed that there have been a lot of changes with public mobile - I'm just wondering if add ons have changed too? I see that there is 30 days on the data that I've purchased and I'm wondering if this will still roll over?Thank you!Rashmi
Unable to access accounts
I have been unable to access my two accounts. The initial account I set up I had issues setting up the eSim and was unable to get past the activation page (where it is still stuck). The second account I set up by request of the customer service agent...
Resolved! 2 step verification
I am the admin responsible for payment of three different accounts and would like to remove all 2 step verification processes from accounts. It is next to impossible to retrieve account info when codes are needed from three different numbers quickly...
