Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I went out and purchase a new SIM card and help my friend set up his account but the referral section didn’t get filled properly . How are we able to fix this. This was the entire reason I went and purchased and set up my friend for the referral ho...
Hi,I'm looking at picking up a new phone and I'd like a flip phone. The one I'm currently looking at picking up is the Alcatel GO Flip 3, but it doesn't show up in Public's list of phones. Does anyone know if the phone is actually supported or not on...
Unable to make phone calls or have calls coming in? Only happened in the last few days and had no problems before. Please give me your suggestions and have checked my status and all is good to go.
I'm not sure why but for over a week I have been unable to call out. People can call in I just can't call out. It says that my numbers I'm calling are ling distance when there not.i can't even call my voice mail.
i signed up for the current flash sale of one month free for new users. When i paid, it appeared as if i was charged for my first month. How do i know that my email address will be recognized as having signed up for the sale, and that my credit car...
I want to make an international call to Oman, but haven't been able to. I also recharged my phone number with $15 international roaming credit, but when I call it says that talk feature is not enabled.This call is urgent..I need to make the call to m...
current self serve email to xxxxxxxx@xxxxxxx and reset my password *Edited by Moderator Team*
My picture messaging is not working. I am new to Public mobile as of today. I've tried sending a picture through text and it will not work. My number is all transfered over now and that seems to be the only thing not working as of right now.
Getting a message of 10 min remaining in my plan....tried to log into my acct, your system does NOT recognize my email address OR my phone number. Been working to resolve this for over 2 hours....tried everything with NO success or input from you guy...
Can't remember my password that was used, and I've tried multiple times to gain access. When I enter the answer to my security question it is saying oops something went wrong..? Not that I answered the question wrong. How can I gain access!!!?
My auto pay didn’t charge my credit card and even when I try to manually charge it, I keep getting the unable to process transaction message. My credit card is always paid and should be able to be charged. Is there a problem with the site?
I just received a new SIm card for my new Motorola Phone and can't open the tray to install the Sim card
Hi, Thinking that I wanted to transfer my phone plan to the Public mobile, I bought a SIM card on April 9th. It has been more than 2 weeks now but never got my sim card. Do you know how I can track the order?
Hi, I had 8.5 GB for $50 -I paid 7.50 extra because I didn't have enough funds to change plan to the new promo of 10.5 for 50.00. The amount was taken from my bank account-but my plan was never changed???
Does anyone know what the number 7723 with location Prod1 is for? I've noticed outgoing SMSs to this number showing on my usage log, but I don't ever recall texting this number. Any idea what's going on?
Cannot get any functions to work once I log in. Same screen keeps coming up asking for Existing password and New password. It acts like I've asked to Change Password...
I have the 15 dollar plan and only used 6 min of outgoing calls and I am uncertain to call out
I had a old public mobile phone which is not in service. Can I use this SIM card for a new number I want to activate and if such, how I can activate that old SIM card again?
I am transferring from Telus to Public. I have the SIM card and have setup an account with Public. However, my phone malfunctioned in the middle of this - before I got the SMS from Telus. The phone has been repaired (2 weeks later), but I am now in l...
Does lg q stylo + compatibile on public mobile?
Hi, my phone is suspended. i have new credit card. i cannot access my account to replace my old expired credit card with my new credit card. Please help. Thanks
A couple of years ago, I was told by Public Mobile that my Samsung Note8 can't be used with Public Mobile, for some reason which I forgot (perhaps you can also let me know). May I ask if Samsung A52 be used at Public mobile? Thanks.
Hi, I have $12 rewards in my account. Will the system automatically use it when next payment is processing? I want to know how to use those rewards ( credits). Thank you！
My bill and payment date is today and I was notified at 12 noon that I had 22 referrals yet my account shows 23. Can this be adjusted?Thank you
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