Need to transfer landline# to smartphone, but eversafe ID sends six number code to landline!

[Kumico]

I can't transfer the number to my smartphone.  Can I have it done by e-mail?  Thanks.

[cellphoneuser1]

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@softech wrote:

@Kumico 

NO, you do not contact your landline to deactivate it, account will be closed once activation is completed as part of the activation process

landline transfer take as many as 7 business days.   There is a number to call to talk to live support to provide you the porting status. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

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Some landline companies don't allow the port until talking to the porting out customer.  They like to hang on to customers and give a sales pictch so the customer might have to contact the landline provider but be sure not to say cancel.  The landline rep needs to know the number is being ported out.

[Kumico]

THANK YOU!

[softech]

@Kumico 

NO, you do not contact your landline to deactivate it, account will be closed once activation is completed as part of the activation process

landline transfer take as many as 7 business days.   There is a number to call to talk to live support to provide you the porting status. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

[Kumico]

So, my smartphone is 'halfway' there?  It can send outcalls and my other phones will receive it as the number of my landline...but it won't accept incalls.  

Question:  Is now the time for me to contact my landline phone company and tell them they can deactivate my landline?  Will all calls now divert to my smartphone?

I'm really scared to lose this number because so many people rely on it to call me and honestly:  It's too difficult for them to remember/type in new numbers (Most are in their late 80s).

Any help/advice I'd appreciate.

[computergeek541]

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@Kumico wrote:

I am still stuck at the "CONFIRM YOUR IDENTITY" where it insists on sending a 6-digit code to my landline.  

My landline isn't ringing/receiving nothing (It can't received text sms messages).

I'm also not getting the option for e-mail.

I really would like to transfer my home number to my cell.  I've had it for decades and everyone I know calls that number.   Thanks.

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If you've alredy requested the number porting, text messages originating from within the Telus network will be delivered to your Public Mobile service.  Check on your cell phone (with your Public Mobile SIM card inserted) if you're receiving those 2FA text messages.

[softech]

@Kumico 

did you get pass the step about picking a phone number or enter the porting information yet?

If you get passed that already, then you will just need to wait for the porting to complete, which can take 3 to 7 business days for landline transfer

[Kumico]

I am still stuck at the "CONFIRM YOUR IDENTITY" where it insists on sending a 6-digit code to my landline.  

My landline isn't ringing/receiving nothing (It can't received text sms messages).

I'm also not getting the option for e-mail.

I really would like to transfer my home number to my cell.  I've had it for decades and everyone I know calls that number.   Thanks.

[Kumico]

It keeps saying it sent my landline a six digit code, but no option to do e-mail.

[BKNS27]

@Kumico 

You should get the 2FA code by calling or email to your landline if you hit Resend Code.

[softech]

@Kumico did you request porting during activation?

for login , you can try to send 2FA to your email. On the screen it is expecting you to enter the code, click Resend code and then choose Send email