Missing Loyalty Points

[MikeNo]

Hi, I just noticed that under Rewards my Loyalty credit that is normally $5 per month is missing when I review what rewards  I’m supposed to receive.  In fact it shows “Loyalty Pays” of $0

xxxxxxxxxxxx

xxxxxxxxxxxx

[softech]

---

@cellphoneuser1 wrote:

@MikeNo Ignore it.  Any time the reward site is down and can't display the rewrard amount, it shows $0.

---

@cellphoneuser1   that is a good find

But i guess it was a short hiccup, I just checked now and it showing current loyalty rewards.  

[cellphoneuser1]

@MikeNo Ignore it.  Any time the reward site is down and can't display the rewrard amount, it shows $0.

[LitlLdy · Accepted solution]

@MikeNo , please remove your phone number from your post. For your own privacy & security do not post any private information here due to this is a public / open forum..

“We are all Customers here that help each other when we are able to but we do not work for Public Mobile!”

[softech]

@MikeNo 

any change you migrated to the new Public Points rewards system?  If you login My Account, click Rewards page on the side and the click to access My Rewards portal, do you see rewards showkng in $. value or points? If showing in points, you have migrated to the new point system

If showing in $. value, then it is an issue why Loyalty rewards is showing $0.  Message support and have them to further investigate

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there