Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account balance transfer

Hello All,I had a question about Account balance transfer,For instance: If I have two separate Public mobile account and I want to transfer balance from one account to another one,what are my options? Realistic Answer will be much appreciated! Thank ...

Resolved! International Roaming

Hello All,I was wondering if there is an International roaming option available to a public mobile cellular (To simply: for example, I’m currently in Canada and going to Asia with the same Public mobile Sim card, and I am looking to use public mobile...

Resolved! SMS not working

I have tried everything -> https://productioncommunity.publicmobile.ca/t5/Get-Support/iPhone-on-15-plan-How-to-send-SMS/m-p/426241#M83425 I paid for US Roaming - Unltd. Txt/Itinérance É-U - Textos illimités 3 times already in the past 12 months, lost...

No calls from unknown numbers

Hiboth my wife and I recently changed to public mobile. Neither of us can get calls from unknown numbers, the phone doesn’t ring with mine and goes straight to voicemail with hers. No settings are different on our phones than we had with our previous...

Resolved! Locked out of account

Hello,.I need back into my account to change my payment! Help please!!

Looking to nest in back yard.

Receive less texts

I am receiving too many texts from public mobile. Can I receive less and change my notifications or can we set it up as email only? I am referring to the updates on my bill. We have autopay and don’t need updates

Resolved! Data has not worked for months. Can I get a data add on as credit?

My data has not worked for months. I tried all solutions and even bought a new phone. Finally I fixed it this morning. But after months of being unable to use the data I was paying for, I hope that Public Mobile will be able to offer me credit or a d...

Add on

I added funds to my account, to cover the regular payment as well as an add on for US access, but it says my account has expired and i can't seem to purchase the add on.My account has not lapsed - i think it just happens to be the day that everything...

Calls from Condo Front Door to Galaxy S9

Until yesterday everything worked as normal. When someone would call from the front door it would ring through to our respective cell phones. Hers a Galaxy S9, mine a Pixel 5. Then all of a sudden calls from the front door to the S9 don't ring throug...

Resolved! Auto Pay - Account Suspended - Day of Renewal - Can't Buy Add-ons Even with Balance

Hello. I am trying to buy add-ons the day of my auto pay renewal but I cannot. I am told my account is suspended even with more than 2x the monthly credit needed in my balance. Can you force a reactivation? I tried by adding credit and it didn't acce...

Resolved! problem with payment

my wife (xxxx) and I (xxx) are using public mobile. our numbers are xxxx and xxxx, respectively. our first autopayment was around 28th of the month and then each month the autopayment is done 2,3 days earlier the last payment. it means that the payme...

Resolved! cant access my account

my email is not working and i have forgotten my password could someone help me please?

Resolved! How to I reprogram my voicemail?

Hello, I previously had setup my android phone to call forward to my landline phone number. I now however want the calls to stop forwarding to my landline, and go back to having calls received on my cell phone's voicemail. However, when I go to forwa...

Resolved! SIm not active

I am agent and I have made account for the customer but customer said sim is not active

Resolved! Cancel account

We had 2 international students from Jan 2021 to June 2021. Both signed up for Public Mobile, which I put on my card to save them money. Both left Canada in July of 2021, yet I am still being charged each month. I'm not able to sign in to my account,...

Could the main page of My Account be changed.

Could the left column only have My Data & Add-Ons and all the other stuff be on the right column? That way viewing or printing would likely show all on one page vs 2. I would think the most viewed is looking at what’s left. @J_PM

Resolved! Wondering why!

I just activated my account and besides my payment , I got charged 10 cents twice. Anyone know why?

Resolved! So No 4G plans offered anymore?

I haven't been on here fro a very long time. I was on a forum elsewhere and a person said they were looking for a new phone company because something happened and they were no longer getting 4G. So I guess its true. I dont see an option for 4G on the...

Resolved! Smartphone does not recognise SIM card anymore

Hello,I went on a trip out of the Canada, so I removed my Public Mobile SIM card, and replaced it with a local SIM. When I returned, two weeks later, I put my old Public Mobile SIM card back, but the device does not recognise the SIM card anymore say...

Second phone not reactivated

I made a payment on my bill. My phone was activated .But my second phone which is also on my account was not.

“8UV1….your call cannot be completed as dialled.”

This only occurs with one Vancouver Telus home phone number. I can connect with several other “home” numbers without issue. Searching the Internet has not provided a solution.

My phone did not have service today

Hi My phone did not have service today. How can fix it?

I paid $15 for US roaming talk & text and it’s not working

I paid $15 for US talk & texting and it’s not working even thought it’s taken from my Visa

Resolved! can't log into my account

I received a notification that my account was suspended (my cc changed). i tried to log into self serve but apparently my account is now locked. created a ticket and am waiting to talk to a human. - i tried resetting my password but it asked me for a...

Resolved! no service for plan I pay for.

I have checked my talk usage plan of 100 minutes and have no minutes used but yet when I try to call, it says I have no more minutes left. This support really sucks. Where is the human to human contact.

Resolved! public mobile coverage

Does public mobile have coverage all over Canada or there are some places that it does not have coverage?

Resolved! I can't figure out what email my account is under

Edited: The CSA fixed it and I can login again My credit card info has changed and I can't access my account, as I'm not sure what email it is associated with. How can I login if I don't know the email address?

Resolved! Charged Twice for April Payment

My plan was supposed to renew automatically on April 1 and as a result of a glitch, my plan was suspended. I followed the instructions to manually pay my April monthly fee and as a result I somehow paid twice and added $40 into my account. I was to...

Resolved! Travelling to the US

I am going to the US for the next 88 days… are there any packages or add ons so I can use my phone in the US with public mobile?

Community

Forum Posts