Locked out of my Publicmobile self serve account

[livintheilife]

I forgot my password, made too many login attempts, and don't receive any codes when I try to reset my password using either my phone number or e-mail.  Help!

[livintheilife]

Just in case anyone else can benefit from my stupid mistake, here's what happened to me:  I thought I'd registered for my Publicmobile account with one e-mail, but I'd forgotten that I'd actually registered with a different e-mail.  I was attempting login with the wrong freaking e-mail *facepalm* 

So, be sure that you're attempting to log in using the right e-mail 😉

[livintheilife]

Thank you!  I have sent a PM.

[livintheilife]

Thank you.  The chatbot says wait three hours and then try to reset.  Will that work?

[RossN]

@livintheilife Hi you may need to wait 3 hours for a reset if nothing works 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email  password reset

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Meow]

Contact agent for assistance. No other way if your account is locked due to too many login attempts.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.