Won't accept new payment method, won't let me make a payment

[sarahetheringto]

My account was suspended today due to CC not working.  I have tried over 30 times to enter a different card and each time it says 'oops something went wrong please try again later' OR it says the format for the expiry is wrong- which it isn't.  I am just trying to make a payment and change my card!!!  Help please!

[sarahetheringto]

worked thank you so much

[sarahetheringto]

k will try this thanks

[dabr · Accepted solution]

@sarahetheringto   Then try the online option, recharge.com

[sarahetheringto]

hahaha yep!

[sarahetheringto]

thanks but I live on a remote island where this is not an option.

[sarahetheringto]

Simon is no help

[sarahetheringto]

have tried on multiple devices.  this is an issue with public mobile

[dabr]

@sarahetheringto   Yeah, the ticket submission isn't going well, so try sending a private message to CS_Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

As for payments, perhaps purchase a voucher from any of the big retailers, gas stations or convenience store and load the funds by dialing 611 on your phone.  There's also online sellers like recharge.com will email the voucher for a small fee. This gives you time to sort out the card issue.

[sarahetheringto]

this is not the issue.  Read below- others having same issue.  I am not entering anything wrong.  From the first time it said 'oops, something went wrong please try again later'.  I am trying to change my payment info.  Simple it should be. 

[sarahetheringto]

thanks but it's not an issue on my end.  my card is not locked.  I've been trying now for 24 hours and going to switch if it's not fixed by end of day. 

[sarahetheringto]

Yes, about to lose me.  It's been 24 hours of trying to make a payment. Still this message 'oops, something went wrong please try again later'

[sarahetheringto]

I also got the wrong date format notice.  But mostly just 'oops, something went wrong try again later.' 24 hours later and still same.  😡

[sarahetheringto]

ticket won't submit

[sarahetheringto]

24 hours and still PUBLIC MOBILE won't let me make a payment.  I also cannot submit a ticket.  I am at the point where paying a little extra a month is worth customer service.  How can they not fix this problem?? You'd think they want to get payments. 

[sarahetheringto]

I've been trying now for 24 hours and not having a phone is screwing with so many other things I need to do.  I'm giving Public one more day then switching this is ridiculous.  

[Jasonkarabelas2]

I might as well too, before I throw this phone across the room.

[Jasonkarabelas2]

Tried everything except closing my account and reopening it, frustrated, getting angry, also there is nor register other card option like there used to be.

[Jasonkarabelas2]

Thanks left them a message, hopefully this isnt a month long project, friggin mad.

[hTideGnow]

Hi @Jasonkarabelas2 

usually a ticket using chatbot is needed, but many ppl have trouble  submitting ticket with chatbot.

Please direct message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Jasonkarabelas2]

Mine has been like that, I changed banks and I cant add a new card wrong date format.  I tried all friggin day yesterday, any help since public mobile isnt helping, would be most appreciatrf.

[softech]

HI @J_PM   Do we have problem with the payment system in the last couple days?

Some people cannot even activate , got stuck with the credit card

Some cannot pay with the card on the system  and some cannot add /update card 

Probably need this fixed as PM is loosing customers from the issue

[MKingdon]

I have the same issue. Tried numerous times to change ( update ) the credit card.Moving to a new provider

[esjliv]

@sarahetheringto - the 30 times could have been an issue.

You could just try again in over an hour's time, after which hopefully the lock will be lifted if your card got locked from too many attempts; if you do not hear back from a CSA by then, that is.

[hTideGnow]

HI @sarahetheringto   You tried too many times and possibly triggered PM's own fraud lock on your account.  You need PM CS agent's help to get this resolve, maybe they can add the card for you as well

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MrSpock]

@sarahetheringto Hi there have been a lot of issues contact customer service to manually input it contact a cs agent, to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[Timer]

@sarahetheringto 

tried other browser and clear cache and cookies and use one page inPrivate mode,