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Need help with adding payment vouchers not working

Jaywood
Great Neighbour / Super Voisin
 
6 REPLIES 6

Jaywood
Great Neighbour / Super Voisin

I purchased 120 with vouchers it only excepted one ? The rest ain’t working says account suspended 

Jaywood
Great Neighbour / Super Voisin

Yes I signed into my account added vouchers says account is suspended won’t update account ? 

Phil_Adelphus
Mayor / Maire

@Jaywood   Just to be sure, are you an existing customer or just signing up?  If you're just signing up for the first time it can't be done with vouchers although subsequent payments can be made that way.

Neil11
Model Citizen / Citoyen Modèle

Trying using the PM app to add a credit instead of browser and make sure the postal code matches the credit card address one.

Yummy
Mayor / Maire

Go to payments and click on Redeem... Use computer

Yummy_0-1736180327917.png

 

eddieO
Mayor / Maire

@Jaywood have you tried by dialling *611 from your phone? Are you able to login to your Public Mobile account, you should be able to do it through there as well. If you are still having trouble you can open a ticket with a support agent.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

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