EverSafe ID issue.

[Kumutini]

Hello ,

I am trying to log in to my account to change my Credit card details for payment . I do receive the code in my email xxxxxxxxxxxxxxxx

But it also asked for Eversafe ID code. But since the phone is not working I can not give those details to access my account. How do we solve this issue. I need to change the Credit Card details and make the payment. 

Edit by Dunkman: removed personal information

[hTideGnow]

hi @Kumutini 

please remove your email address, we are just customer.

For the Eversafe code, check if you can receive the code via email or voicemail (you can call yourself from another phone to retrieve the code via voicemail).    Click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice message"      
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage