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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US Version Phone

I am looking into buying a new phone from Amazon.com, a US retailer. I saw that the phones there are listed as "US Version." Will a "US Version" phone work in Canada without incurring any extra charges? If not, how can I make a "US Version" phone wor...

Resolved! Hi there,

I placed an order but I didn't receive the Simcard. Could you please check and keep me updated with order no. 329269. ThanksMozhgan

Data

I am putting this question on behalf of my son. He has public mobile connection and now planning to switch to other service provider.He had plan of 20GB package for data and it is consumed in 12 days without having any apps running on the phone. He t...

Resolved! changing my email address

Hello, How do I change my email address associated with my public mobile account?Thank you.

Resolved! need to talk to customer service

i have a phone number that says it’s an outgoing call and it’s on my phone bill very very many times i pay by the minute so every time it says i have called this number it’s taking a minute off my calling time. i have no idea what or who this number ...

Activating SIM card

Hi there,I tried to activate a new SIM card and transfer my old Bell phone number to PM. I'm getting the 802 error code every time I am trying to activate my account. I submitted a ticket and an agent finally contacted me, asked me what the problem i...

Resolved! Locked out of account

I just need to get access to my account and get my account number. I am leaving public mobile. I can’t even get the account number at all. I sent a ticket but nothing is showing up on my previous history of communication. please help! I’m porting ove...

Seemed to be over billed

I have been a customer for years now and am on the $25.00/month plan. Because of referrals and rewards I only pay 16.95/month but on my most recent credit card statement I noticed that I was charged 16.95 on Feb 10 and then again on Feb 17? I know th...

Resolved! Points

Hi Can we gift the points we collect each month? Thanks

Resolved! US Plans

Hello,My daugher is going to be in the USA for 3 months and I need a plan for her.How do I get something for 3 months. doing an add-on every 15 days is insane and too expensive.IF and ONLY IFI change to a new carrier can I come back in the fall with ...

Password reset

I have tried to reset my password on my account and keep giving me an error what's going on I need help

Resolved! Refund

I recharged my account and then ported out in 10 days how do i get me refund for balance days

Resolved! SIM card transfer

I transferred fido's number to piblic mobile last night. Maybe it was my input error that led to the activation of SIM but the wrong number. Could you please tell me how to correct this error and change my public mobile number to my previous fido num...

Switching providers and transferring number

Trying to switch from bell to PM and it keeps saying my number is invalid. Wondering what to do?

Free SIM offer ENDED!!!

Resolved! Whatsapp Installation on new number

Hi - I have recently changed my number as we moved to a different province. My previous number was also from Public Mobile. I am trying to install Whatsapp and not getting a verification code. It keeps saying "use your other phone to confirm moving w...

unable to send pictures

Just wondering why I am unable to send pictures can send messages but not pictures. Any ideas

Resolved! My us add on not working

Can someone please help

Resolved! Change of Address

My city is not listed in the drop down so won't allow me to change my address. St. Albert, Alberta

Resolved! Phone number transfer

Switched providers from Virgin Mobile to Public Mobile a couple of days ago- receiving some texts, I can call out but not receive phone calls. I called Virgin and they said the transfer is incomplete. Tried to contact / create a ticket through Publi...

Resolved! Phone

I have just travelled to the US and when I attempt to make a call the phone says I do not have a US plan. I did buy an add on fans have 500 min. of international calls?

Resolved! Call / Message history or bill

Hi i need the call history/msg history or invoice for 2022 Sep1 to oct31, it's urgent

Free Sim Card

Is anyone knows how to get a free sim card. i received a sms thatvyou can get a frre sim card till march 31 but when i checked it you still need to pay for it.

Resolved! Charged twice for US roaming and other related issues

Hi there, I purchased the US Roaming bundle ($33.90) before leaving for the US. It expired on Saturday (March 11), while still in the US. On Sunday (March 12), I tried to purchase the same US roaming bundle, but for some reason it wasn't working. Not...

Resolved! Changed self serve password now no data

Hi all - I was rooting around my self serve account yesterday just to verify my plan and payment method. As part of an account cleanup I thought it would be a good idea to change up my password. After changing the self serve password (from a laptop) ...

Resolved! How do I activate a new sim for an existing account?

How do I activate a new sim for an existing account?

Resolved! Who can I contact for a wrong billing?

The latest charge to my account today seems wrong. Who can I contact to investigate?

Data issues

My data is not working today and I haven't received any notifications that I am over my limit so is there an outage on just the data today

Resolved! Mod please help

I added a gb of data with the help of a mod less than 24 hours before that gb of data was used up. I did no streaming and cannot for the life of me figure out how a gig of data was used that fast but for some reason I can't sign into the public mobi...

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