Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I just noticed (I probably should've paid attention way back) that every month I pay $25.99 for my plan that is supposed to be $25 only. At first I thought it was maybe tax, but it doesn't make sense since I have AutoPay set up I should be pay...
I am curious if the oracles are eligible for community rewards or just their 20 dollars?
My friend "Mike" has a limited time Public Mobile phone plan that is not available anymore, and he no longer needs it.I am using Public Mobile and have one of the standard plans. How can I take over my friend Mike's plan while maintaining my phone nu...
Hi there,From the time my plan with public mobile was active, I registered for autopay. Although you receive my bill amount directly from my bank account, you do not reduce $2 as my reward. I hope you solve this problem sooner and returned my rewards...
My cell phone transfer from Rogers to Public mobile on June 02, but until today June 09, my cell phone still not working. Any help for this issue?Actually on June 02, Rogers already stop my cell phone service.
Hi, My account is disbaled and im not able to login online to activate the account. When i try resetting the password, i get a message that says " Login failed, try again." Any help is much appreciated. Thanks.
Hello,Please note that I recently reached my data limit (2 GB), so I was stopped from using anymore automatically.My new billing cycle has already started, but my data is not working. Please advise on how to get it to work again. Thanks!
tried everything but a total reset, don't want to lose all my pics on phone
How do I change email on my account if I can't sign in my email and didn't have a community account. I've opened a new account with new pw and account with old email but its asking for verification code. Im trying to transfer sim cards cause I lost m...
HiI live in NB. Plan to travel to Ontario. My current plan -5GB at 3G Speed ,Unlimited Canada-wide Talk, Unlimited International TextWill my plan work in Ontario as it is with no limitation? Or do I have purchase extra add-onAdvise appreciatedRega...
I am not a public mobile customer (I used to be but closed my account a few months ago). Last week, I activated a Koodo prepaid SIM card. There were some issues with activation and I had to try a few times. I recently saw that on my credit card state...
How can I change my email with Public.
I just contact Bell Mobility to transfer my number to Public mobile. The agent said I need to contact public mobile to port my number. How do I contact public mobile?
Hello,I forgot my password and tried to key it in incorrectly a few times resulting in a locked account. Can you please help me with unlocking my account? How do I go about doing this.
Trying to put a ticket. It is asking to put a date but does not suggest the format it should be entered.I tried variations but can't seem to get the correct one.yyyy.mm.ddmm.dd.yyyymm-dd-yyyyyyyy-mm-ddNone seam to be acceptable. Any suggestions?
I sent payment through Xoom and even though the transaction was completed successfully I still don’t know where the payment went. I’m told I need a Telus pin to find and apply my payment. Does anyone know what and how I can do this?
How long does it take for your account to be suspended.i had payed a couple days ago and it says my account is suspended..
i have 250mb each month. it was ok before but cannot connect to internet this month. i only used 12-15 mb up to today.
I have paid for my monthly service and still have no service ...I want to get my reimbursement and cancel the service. How and who should I talk to ?
Good day,I am calling Ottawa from Victoria. I place a 1 area code number but i get a response telling me I need to put a 1 for long distances. Not sure what to do next. Thanks in advance
I received a text Wednesday June 1st asking me to renew my visa card as it had expired. I signed in and put in the updated info for the card. The system said they could not verify my card as my issuer had rejected it. I called my bank who said there...
Hi , i need help to retreive my previous account, which has be Closed. thanks, Lalie
Hi,I just purchased a new Public connection and when tried using it came to know there is no signal in my home. Customer case was useless and said that they can guarantee signal only on main road. He said simply don't recharge next time and switch to...
My SIM card hasn’t turned up at my Address. I’m now without a phone. I need urgent help!
How can I check if my addon is active
Hello,I recently referred a friend to Public who needs to buy a new phone soon and has decided on the Nokia X10 (Nokia X10 - Full phone specifications (gsmarena.com)) because it checks the boxes for 3.5 jack, FM radio, USB C, etc. I checked the bands...
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