Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does Public Mobile ever give out great new promos to existing customers or mostly just as a way to get new ones?
my phone number is not working NO SERVICE even tho my number is active and the public mobile app is working and my subscription is active. I removed the stupid personal line and now my primary line is not working. Get me my phone back i'm paying for ...
I am being asked to reactivate my phone plan, but I already have one. Further, when I attempt to access self serve, none of my information comes up. Whenever I log into my account I am immediately asked to activate a phone plan. I already have the $2...
I have tried for the last week to get into my account with no success. I get a message "unauthorized access". How do I communicate with an agent to help with this issue?
SIM card not recognized by the device/cell phone. Tried using the SIM card in multiple deviced but no luck.Looks like SIM card got corrupted. Please assist urgently as I am not able to make or receive calls from my cell number.I have also verified th...
hello I had an account a month ago with public mobile but when I try to use my old sim it says this sim is in use and then when I tried to select an e sim it says my phone is not e sim compatible, how can i g9 about using my previous public sim care ...
I’m signing up for this plan and you process my payment, I’m not paying again I am on a fixed income and I go for chemotherapy treatments and I can’t afford to be getting scammed by you guys. I knew I should’ve went with Rogers. This is insanity.
I'm still able to use my phone to send text messages, make calls and use data. But logging into "My Account" says that I don't have an active subscription. I still have another full week left. I also cannot do an @CS_Agent to send a private message t...
Hi there, I am thinking of getting the iPhone 14 pro and am wondering if Public Mobile supports Esim??
i need my account number to transfer my phonme number over, but this website keeps sending me in circles. it says im logged in, but if im even able to make it to an account info page it just says error loading. i dont know what to do!!!
For a few months now half of my data has been taken away. I only get 1gig now and I used to have 2 gigs
I’ve recently had no reception or very limited reception inside my house but when I go outside I’m able to receive calls. I’m using an iPhone 8, my son has an iPhone 4 and he’s able to receive calls in the house.
I am trying to activate a SIM for a phone that was previously activated by a friend. The website is saying the SIM is invalid....any advice on how to proceed with this activation?Thanks,Steve
I cannot receive text messages from one specific phone number.I can receive phone calls from that number.Thank you,
Both my wife and I have the package that allows us to call Ireland,always worked now it won’t work at all on either phone.Shows active but can’t call just get a recording…was up ?
I've read several useful posts on porting home numbers. But a friend of mine has asked me to help him move his Bell home phone number to PM and I'm hoping the community can provide the easiest method/steps for him to do this. Some basic info:- He cur...
I cannot leave a message to get some help. Error message for everything it's impossible to talk to an actual human being . So frustrating
Hi community just noticed this and thought I’d share seems like a good incentive for those that needs that much data . Also I wonder does it count with 90 day plan to make that $65 30 day be $55 90 day instead
I just made the payment but I do not receive my messages. could you please solve this issue? I need to have access to my email through the codes which receive through text message. Thanks
duplicate thread
Hello everyone,I am thinking of buying this phone : https://www.motorola.ca/smartphones-moto-g-5g-gen-2/p?skuId=263Does anyone on a Public Mobile plan has it? Does it works well?Thanks!
Hello. I'm new to using Public Mobile and having a phone plan in general, but I think this is unusual? It says in my payment history that PM took an automatic top-up of $5 (I have the $15 plan), and then later in the day it took $15 for my normal bi...
As of yesterday, my calls keep getting forwarded even after sending #21#. Opening the call forwarding screen that becomes available after doing a *21* and selecting Disable also doesn't work. Galaxy S6. How can I disable call forwarding?
Hi,I am currently in USA and I am expecting a call from Canada. It’s kind of urgent. So I was wondering will they be able to call me from Canada in my Canadian number when I am in USA? I haven’t bought any roaming packages so I am asking. thank you
I just help my son set up an account using Mobile App but the phone still not working. He can't make any call nor receive any message.
I created a Public Mobile Account last month, one for me and one for my wife, porting over from Koodo. We tried it for a couple of weeks but the lack of WiFi calling had us needing to switch back. We had our number ported back from PM to Koodo. Is th...
I was charged twice for my subscription today and would like to be credited back the 16.65
When I try to login on my app, I get all the way through past the verification code and it just returns me to the login/subscription page. When I try to login on a desktop it states Forbidden A1. I have cleared the cache and tried to log-in incognito...
