[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Changed Plans but Account shows Old Plan with the Residual Data New Dates
I was running low on data and had one day left, so I changed to a higher plan for an immediate start.I was charged ~$47 and went to verify the change. My account now shows only the remaining data of my old account, but with a new month starting yest...
Resolved! Unable to activate
Need a live, human being to activate my account. No phone number or other method of contact so here we go. All self-help options have failed and loop. No option to continue with self-help.
Activation
How can I retrieve it
data useage
how can my phone use data when it is shut off.? my phone automatically shuts off at midnight (programmed to shut off). when i review my history it says i used 562mb of data aug7th at 2:33am. my phone was turned off.in 3 yrs as a public mobile custom...
Pay for the other's number
Hi,May I pay the bill for the other person?. If I could do it, how I can do?Thank you so much
Resolved! How to get refund
need refund for plan i done have esim or phone
Verification codes go to old sim?
Hello,I am having a weird bug where I cannot get verification codes by text using my new public mobile sim card.when I put my old sim in, all of the codes get sent to my phone. This is not the case with texts from friends, which go through fineIt is ...
Is your payment system not working
Is your payment system not working ? I am trying to update MYcredit card but it keeps saying something went wrong. the-- card is definitely good! I NEED MY PHONE! GOODBYE PUBLIC MOBILE!
Cancel and port
I have a credit on my account. If I cancel and port my phone number will I get that credit back?
Subscription change
I just changed my plan to Canada-Us 40 GB at 5G today but I'm only getting 3G service on my phone. It was 5G on previous plan
Roaming Data
Is Public Mobile roaming data available in Hawaii? If so what are the charges? Thank you
Change account email
Hi,I would like to know if it is possible to change the account email. Basically my wife uses public mobile and there is a problem with the professional email she used for her subscription. We want to change it to her personal email.We've tried reach...
Re: Ticket ID:313427-904 SIM/Hardware Issues E2013-C
I still can't complete the set up for my son's account.Is there anyone I can talk to? I am really struggling with this and becoming frustrated with endless messages back and forth that are not getting me anywhere.Any solutions would be greatly appre...
US data
@CS_Agentin our CommunityI have a subscription that is supposed to include US data but I am in the US and I can text and call but my data is not working. I am using an eSim card on an iPhone 13. I have already tried turning roaming on but that opti...
Roaming is not working
Hi there,I added add-on data for us. Roaming is on on the phone, it shows lte and provider but there is no internet. I reboot my phone, checked my account - everything seems fine. Why it does not work?
eSim charge for the exsiting user
I am an existing user who were using physical eSim before. Public mobile offers free eSim for only new users.Is there any way I can change my SIM to eSim without any charges?
New customer and esim isn’t activating.
So I just joined public, paid for the subscription and the E-SIM activation but it didn’t seem to have worked. I received this text and restarted my phone but nothing is working. Even my old SIM card from Fido isn’t working and just shows SOS.
Resolved! Changing plan mid-way
I just changed my plan from 3 months mid way through to monthly pan, would I get a credit for the remaining days of the three month plan?
Pls help
Hi, I still cannot open my account. Please helpme to register my current cell number to my email address as I registered my cell number to my old email that I previously used.please guide me on what to do!
Change my name on system when making a call
Hi all!I want to change my name displayed on the system when making a call?Currently still showing the name of the previous owner.Thank You!
Resolved! 2 weeks and my number has not been transferred
I have been with public for over 2 weeks and have still not had my Bell phone number transferred over! I have tried multiple times to submit a ticket but have been directed to blank screens and 404 error messages. This has been very frustrating. Can ...
Resolved! New activation
I recently described and was not able to keep my old number However the problem is even with the new sim and the new number it is still not working Getting into the account it says we need to verify your identity So enter the code we sent to the new...
Bought subscription & esim. Can’t activate account
I bought a subscription and esim, final step was download app to activate account. Put email and password in but tells me they’re not right
Resolved! Mobile Hotspot Not Working
Any idea why my hotspot isn't working on my Pixel 6a? It's always worked in the past, right up until last month. The only thing that's changed is I switched from the $39/20GB plan to the $50/40GB Can/US plan. Data on my phone works fine, but when I c...
Kafka reborn: Public Mobile charged me $, errored on signup, and no way to make a ticket or proceed?
I'm signing up for Public Mobile:1. At the page where they ask for me credit card info, I gave my info, I clicked 'charge', got a long pause, and then got a notice from my Credit card/ Apple pay that Public Mobile had indeed charged me.2. The next me...
Resolved! Existing Customers/Student Plans
Does Publicmobile.ca have a discount for existing customers who are students?
Resolved! Refer a friend.
Does anyone know how long it takes before you see the Refer A Friend points on your account?
Resolved! Cannot install esim
I just signed up for a new plan and decided to go with an esim. Installed the app, but the app claims that my phone doesn't support esim (it does, but through a separate SIM card from esim.me). Ok, so I can't use an esim.However, the only option I ...
Resolved! Need a new eSim
I deleted my eSim and I need a new one. How do I get a new Public Mobile eSim? Thanks.
