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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Bell phone number transfer failed

Bell has a 20-digit SIM card that doesn't seem to be recognized by Public - what should I do to successfully transfer over from Bell to Public?

Resolved! $45 for 20GB plan not active

Hi, I signed up for $45 for 20GB promo last month and my contract officially renewed today. However, I just checked and on my statement it shows I am being billed my original plan (90 days) with a renewal date of next month. Something strange is goi...

SIM card never received

I ordered a SIM card back in October, and have been continuing to pay my phone bill since, until this month. There were many places listed for purchasing sims, and as I went store to store to 10 different places, all of them told me they no longer se...

have travel plan in the US and phone has lost connection?

Have a usa travel plan. Phone has been working , But now no bars. No network connection?

Resolved! Difference

What is the difference between unlimited Canada-wide talk and unlimited Canada-wide minutes?

Resolved! Opening a ticket

How do I open a new ticket?

My account

Resolved! Add my phone

How do I add my phone number to this account so I can manage my payments. My sim is already activated but I did not set it up with an Email

Resolved! 2018 CALL HISTORY

For legal purposes, I was asked to obtain call logs dating back to December, 2018. How do I obtain them?

Paying for a 1gb addon

Have tried for the last 20 minutes trying to order/pay for 1gb of data to my account. Just got frustrated, enough said.Can someone out there help? Please and thanks

SMS notifications not happening

I am not receiving notice of SMS messages coming in. Also sometimes the messages do not show up for hours after they were sent to me. Often the messages will not have a time stamp. I have checked and verified all my phone notification settings are ...

Resolved! SERVICE

Just switched from current provider today to Public and have no service…can’t send or receive calls. Has been over 3 hours since I made the change. Have also followed the suggestions from the bot to no avail. Any suggestions?

Resolved! Add-ons US - 15day consecutive...?

Hi community! I am going to the US for 36hrs due to work. I need minutes and data (for personal use). When I look up the Add-ons in the US, they always state '15-day'. However, when I read the fine print, I did not see mentioned anywhere that the 15...

Messages telling me I've almost used my data

I have gotten 2 texts saying I'm at 95% of my data usage. I thought my plan have me 5gmail per month and have received the 2gb Christmas bonus 2 years ago. Isn't this gift added to my plan?

Resolved! SIM Not Sent?

I ordered x2 SIM cards. I was charged but they have Not arrived ?? Now what wait or buy in store??

Resolved! Purchased phone, a month later still no sim. Even after talking to CS.

About a month ago I purchased a pre owned phone from PM. No sim included when it arrived. Talked to CS. 2 different agents promised a new sim would be sent. Waited 5-10 business days, no sim arrived. Forum says sometimes takes up to 3 weeks. It's bee...

Resolved! Deleted voicemails

I want to listen to a deleted voicemail that expired from the 10 days.It was someone close to me that passed away, and I'm trying to recover it. And I want to know if I can recovery the audio recording.

How to remove credit card information to cancel my mobile plan & account on renewal date ?

Dear Sir/Madam,How are you ?On 13th January, 2023 I submit ticket to ask the following question:How to remove credit card information to cancel my mobile plan & account on renewal date ?Up to now I do not receive and see my answer to the above quest...

I need invoices for refund from job

Why is there no where to access this on my account? I started a chat with Simon and opened a ticket but no one got back to me even though this was last 6 days ago. This honestly makes me think about switching back to another phone plan. I really need...

Why the complaints against PM Customer Service Reps?

Over the past few years on the few occasions when required to open a CS ticket my problems were always very quickly resolved. Again yesterday I opened a case regarding the early last December refer a friend bonus cash offer that was not applied, ----...

Resolved! Too much data and talk recorded as used

My plan renewed 11 days ago and the Public Mobile site says that I have used 250 MB of data and 97 min of talk already (I only have the 250 MB/100 min plan). My phone keeps track of usage and according to it, I have only used 100 MB of data and less ...

can't add money in my account....

hey community... your website is akward...everytime I try to add money to my account, the system don't take it. i will re-try today a few times, but if it's still not functionning, I'm swithcing to a new company. feed up ...

Calling from Canada to US and then within US.

Planning a trip from Canada to US. Need to call US from Canada before I go. If I purchase add on US long distance minutes, can I use them for both?

service suspension

We plan to be in the U.S. until the end of March 31, 2023. Is it possible to suspend our service until that time and resume service on our return?

Resolved! I renewed my US roaming last night, account says I have 15 more days but cannot make calls

details in subject....purchased add-on, it shows in account but cannot call, only get message stating I don't have roaming added !

refund

Get refund for roaming purchased January 3 / 2023

How do I get my user name

I Have forgotten my username or email used for my account

I lost access to my phone number account and my Gmail account

So someone has stolen my phone and and changed all my passwords and I cannot get back into the account whatsoever how do I go about this to get my number back because I need this phone number so badly because I have everything attached to it that is ...

How to track sim order

Tell me how to track sim order

Resolved! Public Mobile Promo: $40 Plan with 15GB Data for New, Existing Customers

I currently ave 4g/5GB and want to sign up for the 4g/15GB for the same price.My plan got renewed today on the 4g/5GB. If I switch to the new plan, will I be charged another $40 for the same period?

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