Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I rarely use my phone, but today when I tried calling my daughter's cell, it said I had used up all my minutes. I am on the $15/month plan that says unlimited, but Apparently has only 100 minutes OUTGOING calls. (according to this Help Community) ...
Guess what time of the evening it is? It's Sucess! Redirecting ... not surprised. Is anyone else's rewards working, because I can't get mine to load any further than this screen.
@CS_AgentHello please can I get a $15 refund on my subscription. I was charged $15 and $25 on the same day for my monthly subscription.
Recently I’ve noticed that the service is horrible where I will be out and can’t text, google, book an Uber, etc. Will the bad service change anytime soon? If not, does anyone know what other companies use the same poles/lines so I don’t switch to th...
Lost phone, can't log into account because verification code is being sent to lost phone. How can I change the code delivery to my email. When I click resend code the only options are text or voice message.
When I try to login it sends a confirmation code to phone, but phone is no longer active
Upon many requests to take screenshots of the full Activation Process and share them in The Community, I finally have those ready for everyone. These will not only be showing the curious, but the Mayors and helpful neighbor's will be able to use them...
Strange situation: I can text and data works great. I can't make or receive any calls. It won't even ring. I've tried my SIM in 2 phones that have this same problem: Samsung S20 Ultra and LG G8X. The LG was working a couple years ago when I last used...
Having problems with this. Ca some one help please
HiI've bought a sim card and when I try to create a new account the app crashes after entering my new login information. I tried to use the website, but an error message (error XXX) always appears after trying to log in.
Tried calling landlines all day. When a landline number is dialed, screen shows calling, then drops off. Contacted other public mobile subscribers, they are also encountering the same issue.
My refurbished phone is not working. No one can hear me - it seems that there is a problem with the microphone. How do I return it or exchange it??
My wife and I have been on the Public Network for more than a year. She receives ALL the RCMP and Weather Alerts just fine …. However I have never received ANY ??? Why ??? We both have iPhones. Mine is an iPhone X —- iOS ver. 16.5.1 (c)
I did not use my phone at all for the whole June and the first 15 days of July this year due to my being away from Canada on holiday. However, to my surprise, when I checked my “Usage History”, I found records of Outgoing Calls of the same number (64...
I had to create a new account because my laptop broke. I also changed my number so I couldn't access my account. I want to update my information in my account and pay before the due date. If I wait then I won't have have any service and I am havin...
I noticed two glitches within the Mobile App today when doing Activations, when porting a number in using the 'Transfer Number' setting under My Profile it would not allow me to check the 'I authorize the transfer of my phone number to Public Mobile ...
I just subscribed to PM today and ported my number. It's working for the most part, data, calling, texting, vm, but I can't seem to take phone calls. Any attempts to call will go straight to VM and I never receive the VM. Please help.
Public Mobile and Telus could not fix this problem in the last two months.So I had to change to Bell mobility, because of up coming operations at the hospital I can’t take a chance that they can’t call me .I would like to thank everyone who tried to...
Hello, I’ve tried to transfer two numbers from Bell to PM. But I didn’t send the “yes” answer to Bell in message. Now Bell told me that PM should send them request again and they will send me massage for transfer again. So question is how to ask PM t...
Can anyone suggest a web site that allows sending text messages for testing your phone.
Does anyone receive SMS notification once your payment is renewed?What happens if your credit card has a problem?
My credit card expired so i tried renewing with another credit card but after i input all the information it says oops something went wrong, please try again later
So, I was finally able to access MyAccount but it won’t let me update my credit card information. Keep getting “oops, an error occurred please try again later”. This is truly trash.
I am trying to transfer a number to PM. Where do I input all the information for the number portingAccount#PinName and Address. Etc,etc
I ordered a SIM card on June 21, 2023. I didn’t receive any shipping confirmation on this order and after talking to a customer service agent I had a new one sent to me on July 15, 2023. I didn’t receive shipping confirmation on this order either. Wh...
I subscribed today, and am having problems signing into / activating my account and I need some help. I'm getting an "unknown request failure" message; I am not able to submit a "help ticket" ; there is an indication that a sign-in authentication ...
Why won’t My Account information display. I need to update my credit card expiration date!!
Please someone cancel my plan and services. I don’t wanna be with this company anymore. My account page is not loading in my app. Somebody please help.
