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Bit.ly's to open ticket directly

Luddite
Oracle
Oracle

As of Sept 7, none of these work for me, even when pasted into a new instance of Chrome incognito. Ralph is not pleased.

RalphRalph

 

 

 

SIMon returned these links I think may help shorten customers' "journeys" 🤣 to open a ticket. No idea how stable these links will be. Activation and Porting had the same subset????

 

Activation: https://bit.ly/3Km9bXv

  • Payment issue
  • Porting issue
  • Koodo porting issue

Service not working: https://bit.ly/3Tn67hC

  • Sim Card Error
  • No Signal
  • Text/ Picture Messaging
  • Talk/Data
  • Add-ons
  • Voicemail

Payment/Transaction/Promo : https://bit.ly/3RfwvII

  • I was charged the incorrect amount
  • I have a promo error
  • I have a payment issue
  • Enough funds but plan didn't renew

Rewards: https://bit.ly/3PSqRLp

  • Old Public Rewards (I joined Public Mobile before January 25, 2022)
  • Public Points (I joined Public Mobile after January 25, 2022 or have opted-in)
  • I am not sure

Password and Username Reset: https://bit.ly/3QVWGEu

  • Self-Serve password reset
  • Change my Self-Serve email
  • Reset 4 digit pin

Transfer number: https://bit.ly/3wAFGLT

  • I have a payment issue
  • I have a porting problem
  • I want to transfer an existing Koodo Prepaid or PC Mobile number

SIM/Hardware Issues: https://bit.ly/3PTQNpK

  • SIM did not arrive
  • Unlock SIM card
  • Problem with phone 
  • Unlock phone
  • SIM card change

Other: https://bit.ly/3KqSREB

  • My Public Mobile Security
  • Early Renewal Request
  • An experience I had with Public Mobile staff
  • Something else

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
15 REPLIES 15

esjliv
Mayor / Maire

@Luddite wrote:

As of Sept 7, none of these work for me, even when pasted into a new instance of Chrome incognito. Ralph is not pleased.

RalphRalph


Unfortunate. Does that surprise you though @Luddite ?

Here Kitty Kitty 😸


@CountyDownIeUk wrote:

Another add if you like. 

 

https://bit.ly/344akfm

Direct login to My Account 


tried it, and it bring me to the login page. And blinks when I hit the Log In button.

Oh wait, I need to clear cache and cookies!! 🙄

 

But works in incognito mode, as expected.

CountyDownIeUk
Mayor / Maire

Another add if you like. 

 

https://bit.ly/344akfm

Direct login to My Account 

esjliv
Mayor / Maire

Luddite let the 'cat outta the bag' and now the links are on lock-down.

😂

@esjliv   look like the 3rd, 5th and the last one returns the 404 error

 

But i wonder if it is a PM issue, I see it try to load the page briefly and then change to 404 error.

i am pretty sure the last link work on Sunday.  i tried it multiple times that day

 

esjliv
Mayor / Maire

Can anyone access every link from @Luddite's post? Tried different browser and incognito.

I get the below for about 1/2 of the links provided. 

 

esjliv_0-1661828284603.png

Although the sign into community ticket screen does seem to 'flash' right before, very briefly.

 

Timer
Town Hero / Héro de la Ville

@softech 

can't be to use multiple time.

 

@Timer I just tried to open same ticker more than 2 times without problem.   You might got a login issue at the prompt asking for My Account validation,  that is a problem withe the system, not due to one time use.  Change to validate by pin and it will work

 

For those one time use issue, you click on the link and it will give you error immediately without letting you to go through all the steps till My Acxount /PIN validation 

Timer
Town Hero / Héro de la Ville

@softech 

i did now to send ticket about something other issue i getting a error... the ticket system for one time by one customer. check it out.

@Timer  @hTideGnow  

these links are not one time use

 

@Luddite   great find.   These would be useful

darlicious
Mayor / Maire

Worked for me on mobile!

@hTideGnow   The links work fine on the desktop but on a mobile phone I get an error too.

Outdoorsman
Model Citizen / Citoyen Modèle

@Luddite Thanks very much I will certainly try them

    🤓

hTideGnow
Mayor / Maire

Thanks  @Luddite  but  I think those are one time use links only

Timer
Town Hero / Héro de la Ville

 

@Luddite 

can't be to use multiple time. for one customer, showing error 404.