[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
have to use prepend 1 before a local phone number
I recently changed my phone number. However, it is necessary to append 1 before the new cell phone number to make a call to it evein in the same city. Why?
I've been overcharged on this month's bill
I've been overcharged on this month's bill
Resolved! signup without a phone
Hi, A friend wants to signup and buy a phone from public - can he do this or would he have to buy a sim card first for his current phone to sign up?
Resolved! Blackberry question?
OK I know nothing about Blackberry phones but I'm helping someone set up their back up phone until they can buy a new phone. What model is the phone pictured? Blackberry Hub?Where the heck is the Sim card tray? Will it work for basic services of text...
Forgot password requires 2fa for the account I'm trying to access
Forgot password requires 2fa for the account I'm trying to access
Resolved! Charged twice when activating
I was charged twice when I was activating my phone. I tried to complete a ticket online from the link that was provided by the chatbot but I kept getting a login error, meanwhile, I can log in to the community just fine.
Resolved! 2GBFiona code- site always down!!
We have four accounts in our house. We have been through more than 2 weeks without power in PEI. Received the offers of two free gigs of data with the 2GBFiona code. BUT we weren't able to apply it to ANY of our accounts because every time we try to ...
data usage
Himy account showed I only have 300mb of 2G left for my data usage, but only used under 200mb so far , can you verify it?
Resolved! Phone not working
I put a $40 voucher on my account last night & for some reason it didn't pick it up today for my plan renewal. I did change plans to the $36 plan so not sure if that effected it. Can someone help fix this please. Thank you!
Resolved! Fiona
MorninHow do I get the 2gb Fiona? I deleted the txt with the code by accident .....
Resolved! Double charged
Purchased 1gb data 1x but it went through twice now short for my plan amount. Can we fix it ?
Resolved! Solution for iPhone users not receiving calls on Public Mobile.
This issue has been plaguing me for months. I think I have found a solution to this issue for iPhone users on ios 16. Go to settings then select cellular, then select cellular data options, tap on voice and data and select 3G. This seems to have fix...
Amazingly terrible service.
I can't believe how inaccessible the cutomer support is. The boss must have fired all but like 5 employees. And I am constantly facing exciting new issues ranging from texting outages to passwords stopping working. All this company does is own cable....
Resolved! Forgotten Email
Our first Public Mobile account was for our son, when my husband set up his account he needed to create a new email address as his had already been used to set up our son's. He now needs to update his credit card info and can't remember the email add...
Can’t send or receive text messages
I’ve made no changes to my plan, and am not over my limit on SMS. Suddenly can’t send or receive SMS though. When sending, the status bar at the top gets to about 80% complete and then stops there. I eventually get a “message failed to send” error me...
Resolved! How recover old deleted messages when option (1-9) is not available?
How to recover old deleted messages when at the voicemail menu the option (1-9) is not available?Thank.
Resolved! is it possible to get advantage of 12MOIS2GO after activate new sim ?
I have just activated my new sim but after finish i discover the offer 12MOIS2GO : For a limited time, get an additional 2GB of data every month for free* for 12 months on plans $25/mo+, exclusively online. Switch to Public Mobile. my forfait is 37,...
Logging in on cell phone
It's been about 2 weeks since I've been able to log in on my cell phone most of the time I can still log in on the laptop or PC but sometimes I get this site is not available Is anybody else having this problem?
Resolved! Switching plan and rewards
Hello, I wonder if I can continue to receive the current reward of $5 (Loyalty -$3, Pre-Authorized - $2) if I change the current '$25/mon with 1G data plan', which I have been using for a long time, to the '$15/mon plan'. Thanks in advance for your h...
Payment suspended
My credit change payment did not go through last period. Can’t get back into account to update credit card in to pay and reactivate phone. What should I do? Help
Payment issues
Hey, my credit card expired so I tried to pay my sim card payment with a voucher, but because the voucher was put in wrong too many times my account got locked. In addition, is there a way to put in a new 4-digit pin to set up a new credit card becau...
no talk or text
Hey! I paid my bill on the 10th of October, my account says active and I still have money for next months bill in my account. It's like my plan didn't renew. I tried everything google tells me and nothing works. Info anyone?!?!
Resolved! activation bonus where?
PM staff, where is the activation bonus? I activated on Monday with a friend code from here but you still charged me full amount. I thought there will be a refund of $10 but I don't see it on the credit card still. Please process the bonus.
Resolved! Please help
I purchased a ZTE 2222 Flip phone for Évelyne friend of mine as that’s the only type of phone if you can make calls on. When I install the Sim card did asks for a 16 digit unlock code. Where can I get this code? Can anyone help please
Resolved! Import landline to cell not working
I've signed up for Public, bought a sim, transferred my land line number to my new cell phone. It has been a little over a week and I still can not receive calls on my cell. I did cancel my land line provider.
Resolved! surcharge credit cards
Are we going to pay extra for credit cards?
