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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Locked out

I am the executor of my fathers will and I am locked out of his phone plan. I have been trying weekly for about a month. The credit card attached to it isn't being cancelled. I have his pin and access to his email to reset (as well as Will showing e...

Resolved! How to LOG OUT on account for phone purchase?

Thank you all for helping out in my phone purchase, done. You guys help are much appreciated!!! After purchase, received email confirmation of order. I cannot find way to LOG OUT the new purchase account (Question: what is the proper name for this ...

Why does the website not work?

Trying to change the sim card since I lost the old one yet ehwn I go on "plans and add ons" it just displays an error message. Help

Resolved! Not received my SIM yet

Hi, The SIM was shipped on Mar 8th. I am in Toronto and I still haven't received the SIM. There is no tracking (understandable), but I was hoping regular mail should have reached me by now. Any help is much appreciated. Thanks.

Resolved! Have money in My Account, can be used to buy phone?

Created new account in buying phone from https://store.publicmobile.ca/account/register. If I buy phone, will it be paying from money in My Account or must I pay with credit/debit card? Thanks in advance!!

Resolved! Changing providers, question

My public mobile payment is due tomorrow but I’m switching to another provider on Monday. If I don’t pay my public tomorrow, can I still port my number to bell on Monday. Or do I need to keep this account paid in good standing to port my number to be...

Resolved! flash sale error

When my husband registered yesterday he used promo code for a 12 month 2B bonus for 25.00 or more plan. What they gave him was a 6 month 2GB promo but only for 35.00 plans. The 12 month promo was supposed to be good until March 25th. Grrr.

Resolved! username issue

yesterday my husband switched to PM. He cant recall his username and so can't access community. We can find no way to change or see his username....only ways to change passwords. Any suggestions??

Resolved! Promotions

If i upgrade my plan from 40 to 50 a mth do i lose my 2 gig extra per mth for 6 mths promo?

Resolved! 'Web' use

What 'Web' use would typically consume 39Mb of data in 40min? Edit by Dunkman: merged duplicate threads. Removed self solution.

Resolved! Automatic Payment

I signed up for Automatic Payment but it's not working. I topped up the account so that my phone number wouldn't be deactivated but I still can't get the automatic payment to work. Any advice?

Resolved! Deactivated account

My account was deactivated. I have my sim cars and want to activate it again how do I do this

Resolved! Promo Code will not work

Signed my husband up with public mobile--didn't put in a promo code. Went back into homepage, they sent me a promo code and then went into his account and it will not accept the promo code? Says it isn't valid. Is it too late to add that?

Resolved! Double Monthly mobile payment

Hi,I have mistakenly paid my mobile monthly payment twice. What is the procedure to refund one payment?

Resolved! Internet access is not working

I recharged my sim with my plan of $50 yesterday . Balance is showing in my available fund.my calling is working but I can’t use my internet.

$3 SIM cards at CCS

Poor connection

Why are my outgoing calls from the United States to Canada of poor quality/have a bad connection? Receiving calls from Canada to US the sound quality is good. Help.

Resolved! I cannot log into my account

I don't have my old email address anymore, due to someone hacking into it.. so I have no way to access my account, I'm trying to port my number over into a new carrier..

Resolved! Looks like my 3GB at 3G Speed/90 Days is missing from my plan

Hi ThereI have been receiving texts that I am running or almost used up my data? My wife and I have the same plans so I'm confused. She doesn't use any more than I do. So we logged into our accounts and did a side by side comparison. Both accounts s...

Resolved! Deactivate my account

Hello, I would like to deactivate my PM account because I have changed service providers. So I was going to go to my account to remove autopay which, according to the help bot, will help me deactivate my account but I have been locked out of my acco...

Resolved! Cannot sign in

Hi I’m trying to reset my password but for Some reason when I try my secret questions are not working. I still have access to my original e-mail that I signed up with. I can even tell you my previous answers for those questions. I don’t understand...

Log in codes

Hi, I'm not receiving texts from Facebook for my log in code, and I have this number verified to my Facebook account .

unlocking a Bell/Virgin

Hi,I'm buying a used phone but it's locked to Bell/Virgin mobile. Will PM unlock it for free and can I use it with PM

Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Cannot get into my account. when I try to reset the password, I get this error message. ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Resolved! I didn’t receive SIM card for 2 weeks

I didn’t receive the Sim card. Two weeks already are gone and still nothing…(, still waiting for a Sim…

Password reset

Resolved! Password reset

I forgot my Public Mobile account password. I tried too many times and now it is locked. I am just wondering what to do now

Resolved! Changing providers

I just changed my provider and they say that they can’t transfer my Public mobile number because it does not exist. I need Public mobile to kindly fix this issue.

Resolved! account locked

my account is locked cant activate my sim card cant rememeber password

Resolved! My text messages have stopped

I have always received text messages but all of a sudden they are not coming through. Can anyone help me?

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