Community

Resolved! Does not register on the network

My problem is that after purchasing a SIM card and paying for the plan, the phone does not register on the network. Other sim cards of other operators work. I can add a photo from the phone to make the problem clearer.

Resolved! Phone is Blocked

I have received a message on my phone saying that my bill has not been paid and therefore I cannot place any calls.   Per my Public Mobile account, I last paid $15 on June 16 and July is not yet due.   Why is my phone blocked?

Resolved! I have been overcharged...

I have been charge twice on my credit card... On the 22 and on the 23 of July

Resolved! over payment

Hi on July 14 , we came back from 3 weeks out of the country and my plan had just expired.  I topped it up manually for 60.00 and i then went to my plan and through my confusion I believe I made a plan change , and some how I ended up paying for a 30...

Resolved! Please enter a valid SIM number

Bought a pm SIM card, when trying to first activate it, on the very first activation page, I get this message: "Please enter a valid SIM number". Not sure why does not accept it. Any suggestion?  Thanks! Emmanuel 

Resolved! deactivated account.. get same number

Hi Guys,Seems that my account has been deactivated after 90 days without payment for a pre-paid phone.. How can I get my number back? I can still re-activate my account with the same number?  Please Help me.

Resolved! Reset email

Resolved! ERROR 831

Hello, I attempted to activate, porting a number from Telus. Gave me this error when trying to activate. 

Resolved! Cannot Login

I have been unable to login to my account for a while now. It comes up as system error. What is going on here? 

Resolved! Lost Public Mobile additional data

I have a public mobile account that includes cross Canada service and I recently (this past week) purchased an add-on for US service ($20) for a week.  I confirmed my purchase by looking at my bank account.  My destination in the US was Rolla, North ...

Resolved! New phone

I have purchased a new phone and moved my SIM from the old phone to the new one. Is there anything else I need to do with Public mobile?

Resolved! change email and password

How can i change my email and password to pay my bill on line

Resolved! Promo

Hey guys does anyone know how to check the validity of a referall code value? My friend is joining PM and yes will use my $10 referral code but we found one in a coupon side that said $50 off first bill but don't want to be duped and it'd really just...

Resolved! Trying to activate an old lady's PM acc xxxxxxx

Cx name: xxxxxxxPh # : xxxxxxxxPIN;xxxxxxxxSIM Card last 4# xxxxxxxxxxJust to provide a bit of perspective. Really old cx with a flip phone, not tech savvy, doesn't have an email. Set this account up 2 years ago. Needs helpLast top using a voucher fo...

Resolved! Unable to use phone. Says I am out of minutes.

I have unlimited minutes and my payment (auto-pay) was acknowledged this morning.  Now when I the to use phone it says I am out of minutes .  Can someone please help with this?  I am in a remote area and only have my phone just now.Thanks

Resolved! I just set up a new phone on Public Mobile - it will make outgoing calls but won't receive calls

I just activated a Public Mobile SIM and got a new phone number (was not ported from another carrier). The phone will make calls but will not receive calls...when I try to call it I get a message "6UT1, the number you have called is not in service". ...

Resolved! Do Bonus minutes/data expire or can they be lost if you switch plans?

Over the years I got a lot of those bonus minutes/data etc, and I'm considering switching monthly plans.  Just want to be sure that I won't lose my bonus minutes if I swap to a lower plan.  Specifically, if I have international talk minutes as a bonu...

Resolved! 1GB Promo

my list of addons has the follwing1GB Promo2GB one-time data bonus Does this mean that I have recurring 2 gb monthly, plus the 2 gb one time bonus?

Resolved! Transfer phone number from one sim to another sim within the public mobile system

How do you transfer a phone number from one sim to another within the public mobile system.When I try to transfer i get the message" Phone number not eligible for port"

Resolved! Can’t login

Ever since the new update to the website I’ve been trying to pay my phone bill but I’ve lost access to the email registered to my account and I’m unable to get the 6 digit code to verify. Is there a way around this or is it possible to change the ema...

Resolved! DATA usage

I just renewed my public account on July 23rd. and am now being told I have used up ALL of my 4.5GB of data! I have never once in years, exceeded this data. I have my roaming turned off 100% of the time and always have.  Please advise why this is hap...

Resolved! Account number

Hello, I need my account number but i cant even login to my account. my email reset doesnt work and i forgot the email on the account. Thanks

Resolved! Want to upgrade to 4G but only downgrades offered during self-serve change process.

I want to upgrade my account from 3g to 4g.I logged into my account.When trying to change/upgrade I am only offered downgrades.My account is $0 because I am on autopay.Nevertheless I deposit enough to cover possible glitch in the upgrade process, but...

Resolved! Not Receiving Calls and Texts

Hello, I've switched over from Rogers a few weeks ago and just realized I am not receiving calls or texts.  Whenever someone calls, the caller gets "The person you are calling is unavailable..." message and does not even go to voicemail.  Any assista...

Resolved! new sim card and new phone number after phone stolen

I have a couple of questions and wonder if i can get help. after my phone was recently stolen i locked it out on my account page. i see there is a way to get a new SIM card but i would also like to change my phone number for security reasons. Can I g...