Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello,I wanted to go login and update my credit card info, but apparently the site is unavailable/down for maintenance the moment I enter my email and password? I've already tried another browser (Edge, when I usually use Chrome), cleared my cache on...
Hello, I recently got a new credit card and my payment plan was for my old credit card. My phone plan did not renew and I want to update my new credit card info to renew my plan but I forgot my password to my account. I tried the "forgot password" op...
I am no longer able to sign in to my account after moving my phone number over to another provider. I entered my correct email and password and it just says "invalid password" - even though I logged in 5 minutes before making the switch (only I have ...
Hi I am currently using 5GB at 3G Speed plan and my Plan Cycle is between Oct 16, 2022, and Nov 15, 2022. I had notification saying I'm using over 95% of my data allowance. The Account Status page had indicated that I had already used 4.6G of date...
Hello, Every time I try to enter a new credit card, it just says "Oops! Something went wrong, please try again later." I tried clearing cache, etc, but doesn't appear to be a browser issue. Yes, I am using the correct credit card number, expiry date,...
@J_PM 1. Almost 3 in a row. This one a test to see if new lower price plans are appealing?2. Is it 5 x $5 or 6 x $5?3. Last one had a lot of anomalies/disconnects!若4. The 6 month phrase....what is that covering/preventing......or is there a typo err...
Hi,I am public mobile client of having phone # 2*********9 and 2*********4.I not interested to continue with the public mobile services any more. Would you pl. cancel the service and mail me the outstanding balance. Thanks, Jahangir Edited by Shawn...
My phone was lost. The person who brought it back to me seemed to have changed the sim to match it to their own telephone number. As Such, I was receiving and sending texts, but no phone calls. To make a long story short, they did not get back to me ...
I paid for a USA Roaming bundle (talk, text and data 250) , have the receipt, but NO ADDON is on my phone ! Why !?!?!!? I have available funds , the add on should be IMMEDIATE … why isn’t it ? Disappointed
I can`t use my phone as I keep getting a message that my account has been closed due to lack of payment or so it seems. That is nonsense as I have auto payment and, when I checked my balance, found that I have $3 still in credit. Every time I log in ...
I referred one friend before September 30 and until now both my friend and I did not receive the 5 credits for this month, I have checked my next bill payment, and there are no 5 dollars rewards. what can I do right now?
Hello Community,I have a basic plan with 100 minutes Canada-wide, unlimited international text, and 250 MB of data, however, my plan only works every other time since I came back from vacation and put back my public mobile SIM card. During this trip,...
Hi - my plan renewed today (90 day plan). I want to change to the newly discounted 40/month 5gb 4g plan (30 days). How do I do this? My only option online is to do it in January. They're the same price/month. Thanks
Hello Community! Public Mobile newbie here...I purchased a US Roaming 10-day unlimited talk, unlimited text, 250MB data plan on 10 October or so. I traveled from Vancouver down to Seattle on 12 Oct. Once across the border I enabled "data roaming" on ...
Hello,I need help accessing the online account. Keep getting the error " Exceeded max login attempts". I tried resetting the password and even after doing that got the same error. Thank you
