Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! account locked

I have been locked out of my account for 5 months and I am not able to access my account to make changes.

Resolved! Add on stopped working

I have been with Public Mobile for over a year now on the same plan with no issues, but suddenly yesterday my add-ons stopped working. I am on a plan with unlimited provincial text and talk, and on my account it says it is still active. I cannot send...

Resolved! Protection plan

Are there any protection plans? Like can I pay a monthly fee so that if my phone breaks I can get it repaired? Like insurance that most large companies offer.

Resolved! Email address?

can i change my email address?

No incoming or outgoing calls

Hi, my plan recently renewed, no issues. As of yesterday if I try a local call it says that it is a long distance call and I must buy add ons to complete. If you try to call my phone it goes to voicemail immediately. Power cycled phone several times...

Resolved! Payment Voucher Rejected

I bought payment vouchers and the 12 digit pins on them are getting rejected.

phone plan

I signed up for the 15$plan.....says I have talk and text and some data.....when I phone out it says I have no talk on this plan

10 dollar plan

It might be a nice gesture from Public to bring back the 10 dollar plan for awhile since people are home "I hope" during this pandemic just needing the phone for emergencies and already having wifi with little need for data @Alan_K

COVID-19 Alert is repeating

I received this alert yesterday. Today I received it again at 6am.Why? And why at 6 in the morning?! Any idea?

Resolved! Another Sim card

Can I get a second sim card with the same phone number and plan for my smartwatch?Thanks for your help

Does Changing The CSC code affect updates for samsung phones?

So i just switched to PM and i want to change my CSC code on my Galaxy s10 to match PM's. I was previously with rogers. Before i change the CSC code to PMB i have a question does it affect My OTA updates? if so who do i receive my updates from? Telus...

Trouble transferring number. Entered incorrect ESN/MEID.

Ive been told I'll be contacted shortly, but that hasn't happened. How can I correct this? Or reach someone who can?Thanks.

Error when activating now there is no access to log into but Sim is now invald

TD Visa Debit Card rejected

I set up autopay on my account when I signed up with PM last month. At the time, I used a voucher. Later on I added the Auto-Pay option and at that point, PM was Ok with my TD Visa Debit. All of a sudden today it is saying my card can't be verifie...

Resolved! SIM card

How do I buy a SIM card online?

Resolved! 3G data speeds

Do the plans offering 3G data speeds operate on a 3G network, or a 4G network at throttled speed?

Resolved! dual sim

can I use public mobile with a dual sim

Resolved! Developer options

How do I enable developer options on samsung?

Outgoing texts not working

I'm unable to send any text that is longer than 1-2 words. The recipient won't receive it. It works for the really short messages but won't work for anything longer. Help?

Anonymous 0.5 sec calls from 011xxx

Hi community, There is always the last drop, mine just came in. Me and two other family members are being bombarded with extra-short calls (like you can't even pick up your phone no matter how fast you're). It's always from phone numbers (looks like ...

COVID-19

Hi, Are you guys doing some discount or give free data or something to support community during this hard time for everyone.

Bogus upgrade procedure

The self-serve web site puts users in a Catch-22. A plan cannot be upgraded without sufficient payment balance in the account. When one adds a payment, on the last day of the previous billing period (today), the account is debited by the amount due f...

Resolved! Getting charged more than supposed to

I'm on a $30 per month plan, but realize I keep getting charged $29.38 even though I have $4 worth of rewards (I should be getting charged $26). The sketchy part is that on my bank statement it says PUBLIC MOBILE BC. Is it charging me more because it...

International calls

Hello all, Over the last couple of weeks I have been receiving have a dozen calls daily from international numbers. It rings once then nothing, upon researching this I found something called the "one ring scam". The numbers are always different and ...

Resolved! Changing plan

Hi. I changed my plan online, from $40 to $25 today, and I wanted it changed immediately.But my account still shows 'my plan is $40' . And I paid $25 today while changing plan even though Auto payment is registerd.So could you please let me know if m...

porting a landline number upon activation

I just received my new SIM card and am trying to activate my new PM acct.... I have reached the point inPublic Mobile Online Activation2. Choose Phone NumberI filled out form and pressed continue ...I get an error message in red: Your Old Service Pr...

Resolved! Add-ons disapeared

Hi, I just mentioned that my previously purchased add-ons for 500min Canada-wide talk disappeared from my file. I thought it said they never expire. I have 80% left out of it, where did this go?

Resolved! Downgrading my plan

Hi! If I downgrade my plan today from the 35$ plan to the 25$ my data usage is right now over what the 25$ plan includes will I be charged for going over my data, or does the usage get covered from me paying the last period, and get restarted when my...

Auto pay rewards

If I have auto pay I get $2 off every month if I change my plan and the plan says it adds 250gb for autopay Do I still save $2 off each month plus get the 250gb ?

Resolved! Iphone 7 IOS 13 data does not work

The phone works, texting works, and there is a public mobile LTE in the top left corner of the screen with 1 bar. I have followed the instructions, "Setting up data on an iphone. Still no luck. Help

Community

Forum Posts