Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have two phones on one account. How do I cancel autopay on only one number?
Hello, I purchased the takl,text,data US add on for my trip. It has expired and I bought another tak,text add on for the US. It shows up on my payments but not on my add on list and I can’t use it
Hi. I am looking to switch to the public mobile network. But I'm not sure my phone is compatible. I use a Samsung Galaxy C9 pro and i have checked the compatible phone list and it is not listed. Can anyone on the team advise?
Hi guys Just got back from an international trip, and for some reason my LTE data isnt working. Tried turning it on and off but no joy. The account dashboard at Public mobile shows I have remaining data and calls work fine, just not the internet. App...
Last month I received a SMS that I would receive my first $1 loyalty reward with this months billing. I'm under the old rewards program, received my normal rewards but did not receive my $1 loyalty reward.
Hello, I have a unlimited provincial call but i cant make a call since i have used all available minutes?? Whats going on? Why is this happening all of sudden? Pls explain!!!
PM doesn't provide ROAMING except for the USA , which is very inconvenient to all of us.Can PM do something regarding this matter, or just if you don't like it you know what to do.i know other competitors to PM offers ROAMING every where.from this fo...
Hello, I work for bell. I need to import my public mobile number to bell. Can you guys reactivate my plan so I can import my number. Thank you
I signed up for $35 plan in Dec 21 with promo where it said to reimburse bill for 2nd month. I got the additional data but I haven't received the bill reimbursement. Can anyone let me know how should I reach out to CS about it? Newbie here, need help...
Anyone experiencing poor audio quality like cutting out, distortion, background noise? Located in Edmonton. It’s been happening for about a month now, but getting worse to the point where calls are almost unbearable. Other parties in call say quality...
Thursday night my wife’s phone (on public mobile) could not send or receive calls. Fine on Friday. Now the issue is on both our phones with public mobile). Has anyone else experienced similar issue lately? we have not changed phone numbers, sim cards...
During card activation I received an error, however my card was charged for each registration attempt
If I change my plan, do I keep all my rewards, for example X;mas bonus etc ?
I signed up yesterday and requested and received my old number I've used with 2-3 other providers but that wasn't active currently. Paid for $15 plan which says it's active and SIM is in correctly but I cannot make or receive texts or calls, my phone...
I just signed up as a new customer with the Flash Sale of extra 2GB/month for 12 months. I will never use this much data so was hoping to downgrade to a lower level plan -- is it too late? I literally opened an account yesterday so I am hoping it's a...
I read somewhere here that DataWitness app can be used free by public members. It can track data usage. not sure about costs tho.
i am looking to buy the Ulefone armour x9 pro and need to know if it will work on your networkthis model is not listed in your compatibility link..but i saw an earlier post that said the x8 would work these are the specs much appreciatedyou might ...
I want to change my card for prepay
I have talk and text with data at home. I purchased a US add-on, it’s paid and active. I am receiving one to one texts but no MMS messages (group texts or MMS messages from individuals). I’ve tried all the suggestions but it’s still not working. This...
Can I switch my Telus SIM card to public mobile? I received my phone from Telus. Will it be locked to Telus or can I switch to PM?
I activated a new sim card but now cannot log into the account that I think was created as part of that process.
recently got a SIM card and plan with public mobile to allow data on my iPad. Shows SIM activated under cellular plan (Telus) and shows Public Mobile as the selected network. this is a new iPad, have never had any other SIM card in it. And this is a ...
I saw that promotional offer on home page. How can I activate it for myself. Need help. Cant do it own my own
I bought 40 dollars a month plan. Haven't made a few calls with the so called unlimited Canada wide talk. Now I can't make out going calls? PLZ help me.
We have purchased just the US talk and text add on and our text are not sending. I have an iPhone SE and that’s about as technical I get.
Signed up for 10 day roaming plan for U.S.. Payment went through but service never worked. How do I get a refund and prevent recurring charges?
How can i get a refund of a charge that has been charged twice to my credit card
Hello,For some reason I am having trouble using my phone from the US. I have already purchased an add on for calling US numbers long distance, and have only used 10 of 1000 minutes. I also added a US roaming pagkage for 10 days, which I have not even...
I have put an ad on in my account today and I made a mistake and put Us data for 15$ and I wanted to have the 20$ usa roaming ( text) . When I want to add this past one, it stated that my account is not activated, however I auto pay on March 7, 2022...
I purchased a public mobile certified Pre-owned apple 8 phone and the battery health is significantly degraded. I need to return it for one which has a good battery. My previous phone which I had for 4 years still shows 93% battery health.
