[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No service, need to keep old phone number, cannot update credit card
Hello, My current situation is that I really need my existing phone number, I want to update billing information but I cannot login to public mobile with registered account. I tried resetting password but does not work.Is there a Mod I can contact re...
Data Overage
Hi, my account is showing that all my data is used up. My cycle is Aug 22, 2022 - Nov 20, 2022. I’ve never come close to using 6GB in my life. Checked my phone data usage and it doesn’t show the usage either. Seems like every night at 12:30 am (when ...
Resolved! Overcharge
Hi, I moved from PEI to Alberta few weeks ago, I found Public Mobile still charge me the same Tax rate in PEI 15% not in Alberta 5%, which is 10% Tax rate different, I couldn't find anything to help me with this, thanks.
Resolved! How do I get a ticket dennis
how do I get a ticket
Resolved! Port a number from an unlisted service provider
I'm trying to port a number, but my service provider is not one of the listed providers. Can I still port my number?
Resolved! Number only partially ported?!
I've been texting for a few weeks on PM and made some calls as well. Everything seems to have been working well until I found out people can't call me... it goes straight to voicemail. And my voicemail is with my old provider, Bell. But when I log on...
Resolved! Lost access to email and my password was changed
Someone stole my phone changed my passwords for all my accounts can’t access my public mobile but still being charge monthly. Order new SIM cards but can’t use my same number
Not registered on network
My cell is not connected the error messages are either. Not registered on network or no sim card
Transferring SIM iPhone 12 to 14
I just got my new iPhone 14, I tried to transfer my public mobile SIM card from my iPhone 12 and I get this error. It says it can’t be transferred because this feature is not supported by my carrier. Help?! I tried the other options which also didn’t...
Pin
Horrible business concept so far.How can I receive my 4 digit pin to make a payment. I got a new phone recently..Thank you.Good luck to all
All rewards disappeared
I just updated with my new credit card for autopay, now I noticed all rewards disappeared friend referral, loyalty, autopay. This is rip off! I have been with PM for over 4years. I can see this company is going downhill! Thinking of moving...
Resolved! i want to remove voicemail
code please to dial
Resolved! deactivate an account
Deactivate the Public Mobile account registered to xxxxxxx passed away on May 5, 2022
Resolved! hi i have used my 100 min but paid for 1000 us long distance why can i not use those min when my 100
let me repeati switched phone from apple to googleit may be a program issue sometimes rge outgoing call works after 5 attempts some 7 some neverso model isi11 promra58k test keys
Phone does not receive incoming calls. The person calling has to call three times to get through.
I have been with Public Mobile for several years and never has a problem. Now people have to call three times to get through. My kids have the same issue with their public mobile plan as well.
Resolved! My Account information
Why does my plan information on my account have the wrong information again. This happened last month and I opened a ticket and was told what I was seeing wasn't actually what my account information was. After we spoke, the correct information appear...
Resolved! Recieving Videos from iPhone to android
Unsure if the difference in OS is causing this problem but I find whenever I receive a video from my friend on iPhone to my android the video appears smaller and very pixelated. I also find texts take longer to receive and send as well between the tw...
Verification issue
My payment didn’t go through last night due to suspicious activity on my card so it was locked and now I cannot access my account because they are trying to verify me through an old email that I don’t have access to. How can I change my old Emil to m...
Resolved! CPO phone offer
Hi,I purchased a new CPO phone on October 11. Received it on October 13 - thanks. I got the email on October 12 about the promotion offering $5 off the phone plan for 6 months. Technically, I bought the phone 1 day early, but what can I do to be elig...
Resolved! Cancel an online order
I ordered a phone on oct 5th, and my confirmation went to spam mail, so i was unaware it went through. All of my other public mobile emails go to my inbox. Because i did not know this order went through. i recordered a phone on Oct 13th thinking it d...
Resolved! Phone plan not working
I have been with public mobile for years. I have loyalty points and friend referrals. For some reason this year my 3G plan was not working anymore. My text won’t all go through and my data doesn’t work. For 2 months now I have had a terrible time wit...
Resolved! Restore account
I need to make a payment today; my registered credit card was compromised
Resolved! My account email has changed and I can no longer access it
The email used to set up my account is no longer active. I cannot remember my username, password. I receive texts and my phone service works, but data is used up and I cannot increase it. Anyone tell me how to solve this? Having no person to conta...
Resolved! PHONE LOST
Hi My phone lost somewhere how can i get new sim card ?
Resolved! Trouble accessing account
I need help. I am locked out my account and no longer have access to my recovery email. I am not seeing the option to receive a SMS text message instead. Any idea what I can do?
Resolved! to contact customer service.
I want to contact customer service.I can NOT log in to get a ticketit is really annoing
Resolved! My account suspended
I have an auto pay but my account suspended and it's not working right now. I tried manual payment but my card does not go through. Also I cannot issue ticket because my login doesn't work and I don't have a phone with me. Can anyone help me?
