Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I needed more data so I bought more data. Trying to get the data I bought 1GB yet through an error on my part and not quite understanding the response time I updated my plan to start on next billing date. I see I have been charged for another month o...
I have two numbers under the same email and same credit card I have changed my credit card and was trying to change payment method. It only gives me to change for one phone number and another one I can't .It doesn't show that I actually have two acc...
i've just activated public sim with a plan of 15 cad/month.now if i buy another plan for 25/month will i get that 5 gb free data new year offer?thanks
My internet is down at home and I am hosting an online conference today thru thursday. having to tether to make zoom work. I purchased the 8gb and have already used 3.5 in the first session. Is there a way to get more data without having to purch...
How long does it take for the account to be reactivated after it has been suspended, and a top up payment was just made to reactivate? Should it be working immediately? Thanks
Phone will not send or receive text messages without wifi and does not send or receive any sms messages only iMessages . I have taken sim card out powered on and off, put back in, not worked, I have removed the cell service provider to another and th...
Is a prepaid SIM card the same as a public Mobile card that doesn’t say prepaid ?
hello, i ported my number from public to freedom, but my line got suspended today only. i havw $10 credit in my account. is there any way i can approve the porting request and use that credit. i still havent received any text for approval
Hello, My plan failed to auto renew so I have a balance sitting there from loyalty etc. My account doesn't say to pay $x amount to reactivate plan and it says Plan expired. How much should I pay?
I have the 40 dollar plan and it renewed however now when I dial 611 it's telling me I don't have calling can. Someone look into this please immediately
I changed my plan starting January 22, 2021. I was charged 25.00 from my auto pay for the month. Then l had to repay 80.00 to activate my phone. My new plan is 500mb add 500mb and unlimited talk and text a plan offered on December 20, 2020. For 25.00...
Can someone help with xxxxxxxxxxxxx. I have paid for renewal fee, but now the plan and account are all disabled. I have checked the payment has went through. This was sucks! I have sent numerous message. Please give my money back or activate my accou...
I have changed my plan from 15 dollars to 25 dollars. Now, I m being charged 15 dollars and 25 dollars on my credit card. Can you please expalain and give me the refund for 15 dollars. Thank you,
Hi, My friend registered with Public Mobile and I gave her my code. It didn't work because she didn't receive the 10$ discount and I didn't receive either the 1$ discount on my bill. Is there something I can do that we can both get the discount? Than...
Anyone else experiencing this issue? When I attempt to assign a different card I receive a "declined" message. When I remove existing card and try to add a new one same result. Card provider says they have authorized each of my several attempts.
I ordered 2 simcards on January 8 but have not yet received them. It hqs been 3 weeks and I still dont have my simcards. No one is responding from Public Mobile. This is disappointing.. Please refund my payment
cant pay my bill, telling me my pin is incorrect
Is there an actual number to call customer service? I can’t believe I can’t talk to someone. Last night I had service and this morning it says no service? How do I get help with this?
I have paid my bill on January 23rd and now my data is saying that I have used up all my data...I shut my phone off every night so that its not running at all through the night...im not on my phone 24/7 through the day...I have never used up all of m...
I am wondering that can I change my phone number 2 times in month? does anyone try it ?
I just bought a new sim which I activated at the retailer. My phone is not reading my sim and I cannot sign up for self serve. I requested for a new number when I purchased the sim. I called my line from another phone and it rang, but was not ringing...
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