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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24646 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36195 Views
  • 185 replies
  • 27 Bravos

Resolved! Promotions

i guess I am just being cautious but the promotional messages that are emailed to me are they legit? They say they come from a name or user I do not recognize which doesn’t mean they don’t come from this community but some offers are pretty sweet dea...

Cor1 by Great Neighbour / Super Voisin
  • 568 Views
  • 3 replies
  • 1 Bravos

Resolved! SIM Card Replacement

Today, I almost thought I lost my phone, had a panic attack.  Than, I thought about it, what if I misplaced my phone and needed a replacement SIM Card, how do one go about doing so?

danlee by Model Citizen / Citoyen Modèle
  • 1557 Views
  • 11 replies
  • 0 Bravos

Resolved! Apple I phone

I received this into a email address that is not associated with my account.  Is this legit?You have a new message from the Public Mobile Community!Please do not reply to this email. This address is used for outgoing notifications only.To access your...

Teri by Good Citizen / Bon Citoyen
  • 1335 Views
  • 12 replies
  • 0 Bravos

Resolved! Update Referral Code

Hi I'd set up an account for myself.  Then I set up another account for my daughter.  I should have used my own referral code for my daughter, but I didn't.  Is it possible to make that correction now?  It's been less than one day since I made this e...

lsherbo by Great Neighbour / Super Voisin
  • 752 Views
  • 4 replies
  • 0 Bravos

NO TALK

AS USUAL GOT MY THANK YOU FOR YOUR PAYMENT AND THE NEXT TIE I WENT T USE THE HPONE I GOT THE MSG SAYING I DONT HAVE A TALK PROGRAMWHY WHY WHY ???DOES THIS A;WAYS HAPPEN

dalewils1 by Great Neighbour / Super Voisin
  • 518 Views
  • 3 replies
  • 0 Bravos

Choosing plan

Planning to sign up for a plan tonight. Wondering which data plan to choose. If we choose one and towards the end of a month find that it’s not enough data, can we upgrade to the next plan? Will we still get to benefit from the $5 off holiday bonus f...

Roberts99 by Great Neighbour / Super Voisin
  • 784 Views
  • 6 replies
  • 0 Bravos

free giveaway minutes

Hi. I asked for the $0 Free Holiday Giveaway: 500min INTO Long Distance incl CA & US, but when I ran out of my 100 regular minutes, I couldn't call long distance in Canada any more without buying 500 more minutes. How do I ask my account to start usi...

Francie by Great Neighbour / Super Voisin
  • 1175 Views
  • 10 replies
  • 0 Bravos

Resolved! Sim card does not fit new samsung a71

I've just activated my account, transfered number only to find the sim card does not fit the new samsung a71. what's the solution as I am now without a phone.

Mbgog by Great Neighbour / Super Voisin
  • 979 Views
  • 3 replies
  • 0 Bravos

Resolved! Invalid SIM

Hello, I am in Canada and when I'm going to input my 19 digit SIM card number, it is coming up as invalid. I've checked and double checked, and re-typed it in, but nothing seems to be working. Has any one else had this issue? How can I fix it? Thanks...

kesduncan by Great Neighbour / Super Voisin
  • 1169 Views
  • 6 replies
  • 1 Bravos

Resolved! iphone giveaway

Is this a PM giveaway? I am just wondering who flawlesslz is. I don't see a MOD distinction and I am wondering if this is legit. Thank you!

Pocky by Great Neighbour / Super Voisin
  • 833 Views
  • 5 replies
  • 0 Bravos

Resolved! How much longer will the referral glitch be going on?

First I was getting texts that I've received another referral and then it would disappear.  Now each day my referral amount is being adjusted.  A couple days ago 2 more appeared in my rewards section, but no text notifications.  Yesterday I had 15 re...

DDM69 by Deputy Mayor / Adjoint au Maire
  • 1023 Views
  • 7 replies
  • 0 Bravos

Resolved! A Friend Would Like to Sign Up

However she is not tech savvy and in a different province than me. Will a Public Mobile sevicing outlet be able to help her out? She has a couple of old phones she would like to know if they can be used. No she doesn't know how to open the back up to...

Brit101101 by Good Citizen / Bon Citoyen
  • 1890 Views
  • 11 replies
  • 0 Bravos

Resolved! Spam Message

I have a spam message in my mailbox, would a mod delete it for me please?

Brit101101 by Good Citizen / Bon Citoyen
  • 908 Views
  • 4 replies
  • 0 Bravos

Resolved! No Service

Hi, I've been with Public Mobile for 5 years - tonight just a few minutes ago my iphone suddenly lost connection with Public Mobile, as in no phone calls, texts, data. I tried doing a network reset already but no change. My husband is also on PM and ...

tysonja by Great Neighbour / Super Voisin
  • 1125 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation

Can I activate a new SIM card from the USA? It will be sent to a relative who is unable to activate it themselves. 

Peter05 by Great Neighbour / Super Voisin
  • 1470 Views
  • 11 replies
  • 1 Bravos

Voucher not accepted

I purchased a voucher at Irving in deer lake Newfoundland and it tells me that the voucher is not accepted to check the voucher and try again. Value of $22.00 if you could please assis me in Adding this to my account. thank you   edited by computerge...

Vernabushell by Great Neighbour / Super Voisin
  • 622 Views
  • 3 replies
  • 0 Bravos
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