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Forum Posts

Resolved! Billed again in second month of 3 month plan

Hello, I have been billed again in the second month of my 3-month plan (Started July 22 and billed again August 17th). The moderator has told me that my plan will no auto renew on November 17th, but I have still paid for 6 months of service (2x3 mont...

Carleen Masik Public Mobile August 24 2017.JPG
carleenmasik by Great Neighbour / Super Voisin
  • 611 Views
  • 3 replies
  • 0 Bravos

Getting a receipt

Hi there, I need a GST receipt for payments made. I have to say this is quite the process to get a receipt which is, with any other company, automatic. Cheers Dave

DTG by Great Neighbour / Super Voisin
  • 311 Views
  • 2 replies
  • 0 Bravos

Suspend plan for 4 months

I'm going to be out of the country for 4 months. Obviously, I don't want a phone plan in canada during this time. Unfortunately, if I cancel my payment now it seems that my account gets deleted and my simcard becomes useless. Is there any way to susp...

noahf by Great Neighbour / Super Voisin
  • 322 Views
  • 2 replies
  • 0 Bravos

Resolved! Credit Card Madness

I received credit card statement that showed I was double billed by Public MobileI emailed the @CS_Agent for assistance in this matter (multiple times as I keep getting weird replies back)My details in black, Public details in orange 1- Sent email sa...

kav2001c by Mayor / Maire
  • 940 Views
  • 15 replies
  • 0 Bravos

Autopay Rewards

I signed up for a 90 day plan back in June this year and immediately set up autopay. I just noticed that my autopay reward is $0 and I was charged the full plan cost on my last payment. How do I know if I am eligible for the autopay reward?

EvanderC by Great Neighbour / Super Voisin
  • 839 Views
  • 4 replies
  • 0 Bravos

Data not working and over charged

The APN setting giving did not work I have no data not only that I was charged $82.50 in total for the sim card aswell as a plan including 2gb of data and was told that was the cheapest now when I got home to look on this website for the APN its offe...

Cenastor by Great Neighbour / Super Voisin
  • 713 Views
  • 7 replies
  • 0 Bravos

new promotions page is missing LTE promotions

@Jeremy_M New site is looking nice. I noticed the new promo page is only showing 3G promos and no LTE promos. Does this mean the LTE Promos are ending/ended ? or was it simply an oversight?

mimmo by Oracle
  • 608 Views
  • 7 replies
  • 3 Bravos

Cant seem to reset account

Hi. I am trying to log in. I have forgotten my password. I have asked for ab email. But it takes sooo long to get tge email, by the time i fet the email, the link is expired. Been more then 24 hours im trying. How else can i do this... Thanks

Nikita by Great Citizen / Super Citoyen
  • 519 Views
  • 1 replies
  • 1 Bravos

Gear s3

Can I connect my Samsung Gear series 3 to PM?

Surtock by Good Citizen / Bon Citoyen
  • 803 Views
  • 5 replies
  • 0 Bravos

Changing plan after address change

Hello, I got a sim card from my brother who was I Alberta and now I'm in Ontario. We changed all the details, email, address and etc to my details. I wanted to change the plan but it wouldn't let me. Is there a reason? Also if the sim card was first ...

noamsherf by Great Neighbour / Super Voisin
  • 480 Views
  • 4 replies
  • 0 Bravos

Can't make calls

My account has $120 in it and it says I have $0 amount due and I can't get any service. There are no options for me to make any other payments or anything. Not sure why I don't have service. Please help.

ChrisRobinson by Great Neighbour / Super Voisin
  • 498 Views
  • 5 replies
  • 0 Bravos

Resolved! phone

My phone does not have data and long distance phone calls which were already paid for another words you took the money out of my account, please check and let me know what's going on. Thank you Rickee

emilyholly by Great Neighbour / Super Voisin
  • 958 Views
  • 5 replies
  • 0 Bravos

Call log for few days in June

Hi,Urgently need a call log for couple of days in June for my PM number. Selfservice not working correctly - only first page is displayed, when attempt to go to second one - nothing is shown.Is there any way to get this data ?

eduardb by Good Citizen / Bon Citoyen
  • 744 Views
  • 4 replies
  • 0 Bravos

Trying to send pictures

Hi I have a data plan but have run out of data I am using wi/fi trying to send a picture message do I need to have data to do this

Bruno by Good Citizen / Bon Citoyen
  • 565 Views
  • 6 replies
  • 0 Bravos

Resolved! iPhone - could not activate cellular data

Hi, just back from overseas vacation where I used another SIM card. Came back yesterday and put back in my PM card - now when I get onto the Internet I get error "could not activate cellular data network" even when I toggle the option on or off in my...

Kalym by Good Citizen / Bon Citoyen
  • 3312 Views
  • 10 replies
  • 0 Bravos

Resolved! Port Number from PM to Telus

Hi, my work will be paying for a Telus account so i need to port my number over to them. whta is the procedure, and what do i need to give them? Is it just my phone number and account info? Thanks

VA by Great Neighbour / Super Voisin
  • 534 Views
  • 2 replies
  • 0 Bravos

Resolved! Hauwei Phones (P10 Lite or Honor 6X)

I'm in need of a new phone since my current one just bit the dust. The P10 Lite and the Honor 6X look like they hit all the right notes for me and are in my price range. I'm having a hard time finding out if they will work on the PM Network; some pla...

RyanRF by Good Citizen / Bon Citoyen
  • 1707 Views
  • 10 replies
  • 1 Bravos

Resolved! Can't login, Can't reset password

I signed up as a new customer yesterday - data only plan. Everything went fine, got my confirmation of online registration. Problem is when I try to login in with my user ID and password I get an error. If I try to reset my password I get an error th...

toddcoles by Great Neighbour / Super Voisin
  • 997 Views
  • 5 replies
  • 0 Bravos

Funds in account but account suspended.

My plan is $28 a month and payment is due today. It says available funds is $28 yet my account is suspended. If I have enough funds in account why hasn't it been paid? I need an answer right away as this acts as a personal/work number.

tehowennathe by Model Citizen / Citoyen Modèle
  • 359 Views
  • 4 replies
  • 0 Bravos

Understanding the bill.

Can some explain me how i am being rewared. How much discounts i have got. It seems refer a friend and autopay discount i have. So bill is supposed to be 120 and with discounts should not my bill get lower? I am still making 120 autopayment. Aug 9, 2...

malveensingh by Great Neighbour / Super Voisin
  • 634 Views
  • 3 replies
  • 0 Bravos

Resolved! Added 1GB data add on for trip to LA

I was just wondering if I'm all good to go when I land in LA on Saturday I went to add ons and purchased the add on and it now it shows up in my plan and add ons page.

DesiMundha by Good Citizen / Bon Citoyen
  • 977 Views
  • 7 replies
  • 0 Bravos

US Roaming Plan didn't activate

I've been in the U.S. since August 12th. On the 9th, I purchased the $20 voice/text/data bundle which immediately took effect. On the 19th, I purchased a second plan since I am not returning home until the 27th. This second plan never took effect and...

ddandersonn by Good Citizen / Bon Citoyen
  • 564 Views
  • 4 replies
  • 0 Bravos

Resolved! US data gets used up too fast

When I travel in the US and use the $20 add-on, I find the data gets used at twice to three times the rate it does in Canada. Maybe more. So the 1.5 GB is much less useful than it appears - I hardly use that in 3 months in Canada, but I often run out...

SophiaMEM by Great Neighbour / Super Voisin
  • 805 Views
  • 5 replies
  • 0 Bravos

Account take-over

Hi there.I am currently with public mobile, and so is my sister, but she has a much better plan than I do. Now, she is leaving the country in a couple of weeks, and I'd like to drop my account and take over hers, but still keep my number.Could you pl...

Sherv by Great Neighbour / Super Voisin
  • 330 Views
  • 3 replies
  • 0 Bravos

Trouble setting up APN

I have a OnePlus 2 phone and I am having trouble getting my data set up. I have tried following the guide located on this link: (https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26), but wit...

StarrySkies by Great Neighbour / Super Voisin
  • 659 Views
  • 3 replies
  • 0 Bravos

Short Code Text

I still can't receive short code messaging on my phone and it is the only way for my bank to authorize my account. I have text Help to 93557 which is bank alert code, but I do not get a response.

yardy13m by Great Neighbour / Super Voisin
  • 458 Views
  • 2 replies
  • 0 Bravos