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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Paper bill

I would like to have a paper bill

Resolved! Community reward

How to get community reward

Resolved! Loyalty reward

When to get loyalty reward

Bonus data

Resolved! Bonus data

Hi! New to PM, I was lucky enough to get the Christmas freebies - question, is there a way (other than logging into self serve ) to know if I am going into the free bonus data after using my monthly data? Thanks

Resolved! One month free service ?

Hi - New user of Public Mobile. All seems good so far. However, having purchased a SIM from you, I then received an e-mail from you on 14th January telling me to activate a new plan before 15th January, in order to get one month free. I activated a n...

Resolved! New account

how to change pin, not given during activation

Resolved! BF Promo applied to one account but not the other

Hello,I signed up and activated 2 different SIM cards using the Black Friday promo ($5 off for 6 months). It has applied to my husband's account, but not mine. Last month, I figured it was just the 30 day thing, but it still did not apply to my accou...

Received a Message, not enough credit.

Hello Friends, I set up an auto payment on my account; and my AMEX credit card was charged on 29 Dec, with the next withdrawal date being 28/January. But I have not been able to make call since, with my account saying "not enough credit." Please what...

payment voucher not valid?

I just bought two payment vouchers from my local 7/11 and they both said invalid when put the numbers in. help please?

Resolved! Re: Changing Account Email Address

Hi, I want to change e-mail address in my child's account to get online access and payment options.Previously I tried to create her account with my own email linked with my phone #, but something went wrong. Could you please unlink her phone # (xxx)...

Resolved! Problems to pay my activation with international CC

I need help I can not activate my SIM Card bc my credit card/debit is not working in the system. I can not go out to buy a voucher as I am in quarantine.

Unable to make out bound call

Resolved! Unable to make out bound call

Please help i am unable to make outbound call. Incoming calls are working fine. The payment is up to date.

SimCard not delivered

Resolved! SimCard not delivered

I have ordered the SIM card 3 times now and it still hasn’t arrived.

Resolved! 2019 Black Friday 5GB Promotion Data expired after 1 year?

My wife got the Black Friday 5GB promotion back in 2019, on her 1.5GB plan. In both last and this month (Dec 2020 and Jan 2021), she got notified by sms her data ran out, which she never before. I wonder if that 5GB promotion actually expired exactly...

Resolved! Calls to USA

Hi,I would like to make occasional calls to the USA, which is not part of my current plan. I see an addon for 1000 minutes to the US for $15. Is that $15 per month? I would only make 2-3 calls per year, so don't want to pay that much. Any other o...

Resolved! log in / password / email

Hi ive been trying to log into my account to activate a new plan and it says wrong password, when i click on forget password and enter my email it isn't recognizing my email for some reason? and when i talk to that chatboz she tells me to submit a ti...

Resolved! how to get a second SIM and phone # for a 2nd phone

Hello. I can't seem to figure out how to get a 2nd sim and new phone number for a second phone. Thanks!

Resolved! Can't open MMS messages!

Just the other day my phone stopped opening MMS texts. I have lots of data and to my knowledge nothing has changed on my phone. I have a Samsung A11. Not sure I put this in the right place.

Help

I cannot make calls or texts Public mobile is appearing at the top I have three bars but can't call or text

Won't Find Network

Hello,New user here. Registered phones for both my wife and I - had absolutely no issues with hers. Mine will not find the network after inserting the new SIM card. Phone says it is not carrier locked and it has no SIM restrictions. Model is Iphone X...

Resolved! Will this work for my home security (fortress security)

Has anyone tried the public mobile SIM card in there home security system?

Resolved! Promo

I didn't get the bonus 5gb or free month

Re: Phone not allowed for Voice (Samsung Galaxy S9)

Phone not allowed for voice ( Samsung Galaxy s9)

Resolved! Add-ons

Hi,If I downgrade my plan from 35$ to 15$, will any of my add-ons will be impacted ? ps: I've add-ons that I purchased and some of the boxing week/holiday gifts etc. Thanks & Regards,Sam

Resolved! Cancel

How to cancel the services of public mobile and take off autopay.

Re: Meet our New Oracles

Dear Oracles, When I am at home and my phone is on Wifi the world is good. As soon as I leave home all hell breaks loose but I don't know why other that i must not have it set up correctly for away from home. A couple of weeks ago I was out of my ho...

Promotions weren’t applied

I talked to the customer service about the promotions and they say it will be applied on the January payment. However, the promotions were not applied and there was no response from the customer service even when I wrote them.

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