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Re: Lost Phone with Public Mobile Sim

I have the same problem. I lost the SIM. How can I get my old public mobile number. To register I need a working number which I don't have at this moment.

Abraham115 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Can't reactivate suspended account

My account got suspended today because there was still 3$ to pay so I went and brought a voucher. When I called *611 and entered my NIP it said "We weren't able to process our request". Can someone help me please ?

hientran by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


hello MODERATOR TEAM, MY PHONE # IS 416xxx-xxxx. Just yesterday i realised that i was not able to access my mobiledata. though on my phone it shows data used was 3.2 gb . please advice how can i renew my data . help me to resolve it . Also, i am on $...

Trouble Logging In

Hello, I am having trouble logging into my public mobile account. I have tried to reset my password but when the e-mail comes in, it keeps indicating that "Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords...

glai91 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Re: How do I register/update my credit card in Self Serve?

Right now I get the message "Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your card issuer for more in...

to_j by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Account receipt with GST/HST#

Hi, I need to request an account receipt of payments to get reimbursement from my company for my phone bill. How would I be able to obtain that? Thanks

ZeroIzzue by Great Neighbour / Super Voisin
  • 23 replies
  • 0 Bravos

Resolved! Move the existing number to a micro or nano Sim

Hello there,Hope that you are doing well.I want to change the phone. But my old has the big old SIM. The new phone has the micro or nano SIM. I ordered for a new SIM, but don't know how to activate this new SIM keeping my existing phone number. Kindl...

merekore by Great Neighbour / Super Voisin
  • 14 replies
  • 0 Bravos

PM giveth, and PM taketh away

So, due to the "maintenance" fiasco on August 19th, PM was extending people's due dates to make up for the problems we had.Well, I just checked my account and my due date has reverted back to its original date.Anyone else notice this?

Stickyjonz by Great Citizen / Super Citoyen
  • 7 replies
  • 1 Bravos

Funny thing.... received a voice message from Kudo...

I've been getting the text messages with Kudo offers for a bit which is cool, interesting that I also received a voice message from someone thanking me for being a loyal customer and then offering me a special deal from Kudo. Have not had time to cal...

TheOldVR by Deputy Mayor / Adjoint au Maire
  • 28 replies
  • 0 Bravos

Resolved! Tired of waiting for PM promo? Zoomer has one right now...

I've been wanting to switch my husband over to PM and have just been waiting for a good promo to come out. Unfortunately we missed the 1-day FM deal. But I found this promo for Zoomer on RFD today for anyone on the market for a new plan and looking f...

denkom by Model Citizen / Citoyen Modèle
  • 25 replies
  • 2 Bravos

What GSM bands does PM use?

Hi I need some help. I'm wanting to buy my son a smart watch and connect it to the PM network. The watch says it works on 3G networks on these GSM bands: Frequency BandsGSM 850/900/ 1800/1900Mhz+ WCDMA 2100MhzDoes PM support GSM? If so, does it work ...

Rachel7884 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

I can't use my data

Hi,I purchased a data plan (shown below) but I can't use data (no internet connection). Thoughts?Thank you Pick & PayThis plan includes: -- $55 for 4GB Promo- 12GB Data- Unlimited International Text- Unlimited Provincial Talk

dorukseden by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Any way to get refunded?

Hi,I live in Toronto, but traveled to Phoenix from June-July. Right before my auto-pay (literally the hour before) I tried to change my plan to a cheaper one(because I wouldn't be using it while I was in Phoenix, but I didn't want to CANCEL because I...

redfox by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Very slow speeds, possible throttling?

My speeds for LTE are barely 1 Mbs Im no where near my limit, wondering if its just because where I am?Close to Steeles and Bramelea area My buddy is on PM as well and is experiencing same issues here, so its probably not my device. Any idea?

VT12 by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Another good story.. sort of.

So, over the summer I've been a bit traveling around Ontario, with the most recent trip to/from North Bay. Another bigger trip was to Tobermory. I've hotspotted my phone over these trips to see how the reception worked (plus, it kept the back-seat ch...

MEU_21 by Model Citizen / Citoyen Modèle
  • 3 replies
  • 3 Bravos

Resolved! How to add more data to my account?

I am new to Public Mobile and unknowingly blew 12 gb of data over 2 months - still not sure how I did that. I will now have to endure an entire month without data. Is there any way to add 1-2 gb of data onto my account for just one month? If so, how?

evgn12 by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Resolved! I can't see my data usage

Hi there, I have checked all the available tabs and cannot see my data usage. When I go to usage history, all I see are my incoming and outgoing calls and my sms messages. There is nothing on data usage. When I go to data & add-ons, it says I have no...

evgn12 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Need help understanding my current data plan

I signed up for a 6GB data plan around 2 months ago. I need to understand if my total data for 90 days is 6GB or if I have 6GB of data per month. Can somebody help me understand this better? Thx! My plan details are as follows: Pick & Pay This plan i...

hajiboy by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! texting in Costa Rica

Hello, I am travelling to Costa Rica for a family emergency. I leave tomorrow. Is there any way I can maintain texting service while I'm down there? I know you don't have coverage in CR but can I have my texts and calls forwarded to a pay-and-go phon...

possiblyt by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Re: Phone won't receive some text messages.

I am experiencing the same thing, count me in the statistics somewhere.I hope this will resolve itself by morning, I use my phone constantly for work and can't have this happening every time I want to run over to the states for a few days and be able...

JVCV by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Porting my number to New carrier

Hi my account is currently suspended. Rogers says number has to be active to be ported overy to them. MY NUMBER IS xxxxxxxxxx my account has $2 in it still Can my.account be activated for a day so Rogers Can port the number..Please contact via text t...

Pcshaikh12 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos