[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No service error
I keep getting a No Service error on my iPhone 7.started earlier this week. Cell connection returns sometimes after resetting the phone.worked in Brampton during the day yesterday but not in Orangeville today.any help would be great.
Resolved! When will US roaming add-ons begin?
According to PM "We offer U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET." But someone in community said ...
Resolved! Vouchers from Walmart
Did PM have a tiff with Walmart about selling vouchers? I went there in August to pick up my usual monthly vouchers and was told they "no longer sell" PM vouchers (in a very condescending manner at that) like I was asking the black sheep of the cell ...
Resolved! I added add on by mistake
I paid for add on by mistake
US roaming not working
I 've been in the US since Sept 12 and purchased a Data, Talk,Text bundle before I left. My phone would not work here until I purchased a Text addon and a Talk addon. I have had to do this every 10 days.Plus renew my Data, Talk, Text bundle. This ha...
Service quality?
Hello all, I’m worried I’m going to have weak service / signal with PM — I’m at home at only getting 2 bars. Calls incoming are quiet in ear as well.
Resolved! Cannot receive incoming calls — only can make outgoing calls.
Signed up for PM last night — testing outgoing calls and it worked fine. (Although the voice audio from the receiving end was VERY quiet?) However, I cannot receive incoming calls. My partner calls me and it says on her end that the number cannot be...
Resolved! Suspended Account
My account was suspended when my credit card was put on hold until I made a payment. The credit card is now active again but I can't login to my public account to make my payment? When I try to login I get this error messageHow can activate my accoun...
Brazil Rio de janaro. Can i use data cell locally?
Hi, can you use Publicmobile in Brazil on holiday? Wifi data and local calls inside Rio de Janero? If so how?I have Publicmobile act cell phone in Ontario.Thank you
Resolved! Cannot call with phone
Hi , wondering if anyone can help. Signed up for an account with public mobile, tried to port old number from previous carrier. Found out afterwards that must have old sim in phone to accept port. Sim card lost, what can I do as I cannot accept it
Resolved! Need to top up data
As I have used 75% data, I need to increase it.Kindly let me know how to do it.
Resolved! Scams in Private Messages?
Hello, I've been receiving PMs about signing up to win new IPhones and I'm not sure why? The links in the body of the messages seem super sketchy and I never click on them. Also, is there a way to block other users from messaging you here? Thank yo...
Resolved! SIM card locked
My SIM card is locked and I need a PUK NUMBER Please provide
Changing plan
Hi, I changed my plan to 4G today and it has been charged to my credit card, but I still have the same plan like last month. What should I do now?
"Oops! something went wrong..." trying to upgrade to new 4g $45 plan---disregard 3rd time worked.
Excited to see the new 4g plans I clicked to upgrade...the calculation went through showing 15 credit deduction due to balance, but when selecting my method of payment (and I tried two different visa debit cards both accounts have more than enough fu...
Resolved! Can I receive SMS when I am in US if I do not buy the US roaming addon?
Hello, Can I receive SMS when I am in US if I do not buy the US roaming addon?
Resolved! Bill's been paid but no service
Hi Public Mobile, The bill has been paid but i am not getting service. The bill was deducted from my mastercard. I tried looking for the phone number for customer support but there is none. As a customer this is very very frustrating. Please respon...
New Public Points?
Hi Friends. So basically I've been with PM for about 4ys and just joined the new rewards program. I was on a 3g plan with 4.5g for 40.00 per month at that time. I've received a total of 6 bucks in discounts ranging from loyality ,auto pay and refer ...
Resolved! How do you get help???
My plan says I've used 10% of my data, but I got a notification I've used it all, and I have none. Stupid Simon won't load on my phone at all, I just get a blank page. Trying to open a ticket takes me to an error page! How else can I get any $&#@ hel...
can't receive text nor phone calls
so.. i figure this started maybe a couple of days ago. I finally noticed that i wasn't receiving any text messages today. Looking at my history, the last message i received was wednesday. What is strange is that any text messages i send are rece...
Resolved! No service, need to keep old phone number, cannot update credit card
Hello, My current situation is that I really need my existing phone number, I want to update billing information but I cannot login to public mobile with registered account. I tried resetting password but does not work.Is there a Mod I can contact re...
Data Overage
Hi, my account is showing that all my data is used up. My cycle is Aug 22, 2022 - Nov 20, 2022. I’ve never come close to using 6GB in my life. Checked my phone data usage and it doesn’t show the usage either. Seems like every night at 12:30 am (when ...
Resolved! Overcharge
Hi, I moved from PEI to Alberta few weeks ago, I found Public Mobile still charge me the same Tax rate in PEI 15% not in Alberta 5%, which is 10% Tax rate different, I couldn't find anything to help me with this, thanks.
Resolved! How do I get a ticket dennis
how do I get a ticket
Resolved! Port a number from an unlisted service provider
I'm trying to port a number, but my service provider is not one of the listed providers. Can I still port my number?
Resolved! Number only partially ported?!
I've been texting for a few weeks on PM and made some calls as well. Everything seems to have been working well until I found out people can't call me... it goes straight to voicemail. And my voicemail is with my old provider, Bell. But when I log on...
Resolved! Lost access to email and my password was changed
Someone stole my phone changed my passwords for all my accounts can’t access my public mobile but still being charge monthly. Order new SIM cards but can’t use my same number
Not registered on network
My cell is not connected the error messages are either. Not registered on network or no sim card
