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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Is the Samsung Galaxy S20 FE compatible with the PM network?

I couldn't find the S20 in the list of compatible phones but will it work. Thank you for your help! acl

charged twice

Resolved! charged twice

please help mei was charged twice this month

Current $50/30 day plan promo

Resolved! Current $50/30 day plan promo

Hello everyone...I'm currently on the $50/30 day plan that comes with 8 gigs data, plus 500mb extra for auto-pay, for a total of 8.5 gigs. I see Public is currently offering a bump in that plan up to 10 gigs data. I'm wondering... I've been with Publ...

Referral code

Resolved! Tips and tricks?

Looking for tips and trick to lower my monthly plan?!!

Resolved! New plan

Just signed on as a new member with a new phone number! It was an easy and smooth process!

Resolved! Cant receive calls. I received a text from previous provider and said yes.

Switched to public mobile 4 hours ago. SMS are erratic, I can call out, however incoming calls say "this number is not equipped for incoming service".

Resolved! Receiving Texts

I have an iphone 7. I have the basic package and only have the 256 mb. In my first month I quickly reached 75% of my data usage, so I turned off my mobile data. But now I am not receiving texts, unless the sender makes sure to "send as text messag...

SIM card not working

Resolved! SIM card not working

I use to have public mobile. Want to come back but it’s not accepting my SIM card. Says it’s invalid. What do I do? Also do you have any LTE plans in Ontario

Data Usage Texts vs. Data Usage History Not Equal

Hello, I received all three of my 75/95/100% usage texts within roughly 1 hour of each other today. I then went and checked both my wife's and my own (shared data) usage history and keyed in the dates that correspond with our billing cycle. We have t...

Resolved! Data doesnt work

I just got a new phone because I broke my previous one and I am not sure why my data on my plan is not working for me (The phone is a umidigi A9).

Resolved! Locked out of account. Need to update Experation date and CVV on CC

I need to pay my phones bill. But the bank updated my 5 year old card. I now have a new CVV and Experation. I know my pin. But I cannot physically get into my account because it says my password is incorrect. And there is noone I can get on the phone...

Resolved! resetting my password - a big hassle

My password for SelfServe did not work, and the security code as well. I submitted a ticket to the Moderator team but have not heard from them since June 30th (today is July 5th). This is really disappointing as I am stuck not able to manage my accou...

keeping my moms home phone number

Resolved! keeping my moms home phone number

Hi folks, My mom is elderly and she wants to cancel out bell home # since it cost $70 for a home phone these days, so I was wondering if i cancelled the home phone would I be able to get my mom on a public mobile plan and get to keep her original ho...

Resolved! Public Mobile took too much money from my account

This was the second month I've had my prepaid phone. I set up my account and credit card in order to top up my minutes of $40.00. It kept saying that my card provider couldn't issue the payment. I knew that was incorrect so I kept trying. Next thing...

Does the moderator team actually read the tickets?

Sent a Koodo phone and from Public Mobile when purchased online. First phone was already wiped and ready for use. Seems this one is wrong!

Resolved! Can't Receive inbound calls

i just ported into PM on 30th June.outbound calls are working for me with the ported numberinbound calls are not workingtext messages are not working as well. how do i get this sorted ?

Resolved! If i buy a new unlocked phone that is fully paid can I just put my public mobile sim card in it?

I have a LG Q6 and i wanted to buy an unlocked Pixel 4A!

Resolved! 6GB Data add-on not credited

As per new activation offer on 22June 2021, additional benefit of 6GB data add-on hasn't been credited to account.Can you please advise, when will it be credited?

unable to send local picture message

Hi, I hardly use community or even my phone plan. Have 2 issues, appreciate your help; 1) at the time of sign up last year, I received a 3GB data which was supposed to not expire. Never used it. I don't see it in my Plan any more. 2) I am trying to...

Resolved! Broken phone - suspend account?

My phone is broken I suspended my service with the lost/stolen phone option until I get a new one... will my credit card still be charged on autopay? Alternately If I take off autopay while my account is suspended will I get docked when I turn my ser...

Phone not sending or receive calls

I need a mod asap

Resolved! charged my card 5 time how do i apply for a refund

when trying to get set up it never gave us a confirmation number that it charged are card so kept trying to get it set up it charged my card 5 time 40.25 how do i get a refund as it not crediting me off my account it billed my card again for the mon...

Resolved! Plan change

Hi All, My plan cycle just passed 7 days ago, now I feel the need to change the plan from $15 > $40/50. Will I be charged on pro-rated basis?

Resolved! How can i reactivate my Public Mobile Phone Number and Account?

I registered an account 2 years ago, and I couldn't pay the number after the pay date for personal reasons. A couple of months ago, I tried to log into my account again, but it didn't work. After some research, I learned that it's because my account ...