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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Banking sites loading super slow

Hi I noticed that when I try to login to my banking websites, they're super slow and take a long time to load. The page keeps spinning. I tried it on a few different banking and credit sites and it's the same. However, when I use all other sites, it'...

Resolved! Travel to the US

How do you add on US voice and data to an existing plan?

Resolved! Phone transfert go to the old voicemail

Hi all, I recently transfert my number to public. I can do outgoing call , receive sms. but when someone call me it goes traight to my old provider voice mail. Thanks

Resolved! Plan not renewing

Does anyone else have problems with their plan not renewing when the bill is paid. Mine is paid till may but still says the payment hasn't been nade

Add ons

Similar thread earlier

Resolved! STOP MY PLAN

Hi there, i left Canada almost 1 month already, i wanna stop my plan but keep my number. But i dont know how to process it. Can you give me a hand for this case? Thank you so much and have a good weekend.

Re: SIM network PIN Blocked. Enter SIM network PUK

Goodday All,Please my Samsung galaxy s7 edge is showing sim network pin blocked. Enter sim network puk. How can I unlocked it. It does not accept my sim puk number.

Resolved! Sim card that i ordered 2weeks ago,

I haven't got yet why does it take so long? I would like to know what happen.Could you check for me?My order number is 284812.

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Resolved! Visa Debit Card not Registering

Good day I have made a few auto payments with my Visa Debt card but this month it did not go through and has a message that my card is not verified I have tried removing and adding but nothing Please any information will be appreciated

Resolved! Regarding payment

Hi,I have 25$ plan and 3$ reward so payment should be 22$ but it’s charging me 24.86$ from November 2021. plz fix this. Thank you

Resolved! Add ons

I paid for a 20.00 us add on while in Palm Springs from Canadian. It has been charged on my credit card but it is not working

Resolved! US add on

I added US Roaming Bundle but I must of entered it twice but I only need one. Added before leaving Canada and once I got to Florida it didn’t work. How do I cancel one or both since I haven’t used them.

Resolved! Referall friend code does not work

Hi, i gave my friend my referall code and I show him where she can put the code while activating the new public mobile sim. I also ensure that she put the code in the right place and the right number. But i have not receive any notification regarding...

Data from plan missing

I am on the $40 plan which has 4.5GB of data included (it says this on my profile/current plan status.....but this month i got a data use warning early and when i checked my account it says i only have 1 GB of data this month. where's my missing dat...

Resolved! United States and Canada

HiWith the plan Canada and United States at 60 Dollars will I be able to call USA to Canada and Canada to USA ThanksRoger edited: miscategorized/not community related

Resolved! Puk# ?

Can i please get the puk# for sim card# xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Thank you,

Resolved! Bonus Gigs

I changed from Virgin Mobile this afternoon to Public Mobile and I am dissapointed..My setup was done at Walmart and when I got home to set up my account I see that new sign ups can receive 2 GB of data by entering a promo code..why would I not recei...

Resolved! Cant make or receive a call.

This is literally the worst I have ever had to deal with. Says I cannot make a call.

Resolved! Change Email Address for Public Mobile Account

Hi there, I would like to change my account email address. How do I do this? Thank you,Jeremy

Getting email regarding old rewards benefits despite being a new user

Just thought I'd mention that I recently got an email regarding saving $2 off every 30 days with autopay setup even though my account was created after Jan 25th 2022 (the link to learn how to set this up links to an old thread). Though I would love f...

Resolved! Mail

When my husband tries to login into his Community account, mine always shows up. He just purchased a phone and wants to see if his confirmation email came yet as it didn't arrive in his email. I logged out of my account but only my community accoun...

Resolved! need help to login

when i typed my username and password which i recalled, it says:Sorry, your login attempt failed. Please try again. when i try to click Forgot your password? to get my password back, it saysYour login failed. Please try again. when i try to creat a ...

Phone

I want to add minutes to my account

Calling my phone number gets my voip phone ringing?!

Hello everyone,I am really not good with technology and was trying to figure out how to access my mobile phone from my landline so I wouldn't use up the minutes on my mobile. I read somewhere to dial my mobile number from my landline and then press *...

Resolved! New Customer

Hi! I'm a new customer, and wanted to apply the 2GBBONUS promotional code I saw in my email. Since I only just signed up, could this be applied to my plan? Thank you!

Resolved! PUK code

I need a Puk code for my sim card

Resolved! Referral bonus

I have a referral code. I am trying to buy a sim card online but I don't see an option to enter my referral code. Do I purchase the simcard first and use the referral code only at the time of activation ? or how does it work with public mobile?

Ukraine crisis

Is Public Mobile going to follow the example of Bell, Rogers, Telus, Koodo and provide free calls to Ukraine during the crisis?

Resolved! Does Public Mobile sell used phones?

I seem to remember seeing used phones for sale on the Public site. Does it still exist?

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